Braman BMW West Palm Beach

Dear Sales Manager: I want to write this letter with Dear Sales Manager: I want to write this letter with praise and support for your sales representative, Donna Shankman. I had shopped at Braman Dear Sales Manager: I want to write this letter with praise and support for your sales representative, Donna Shankman. I had shopped at Braman approximately six months ago, at the time I was interested in a fuel-efficient vehicle in a 5 Series. Although I did not purchase at that time, Donna remembered that this was my desire and when the 5 Series hybrid hit your floor she contacted me immediately and I visited the showroom within a few hours. The next day I was driving home a new beautiful BMW 5 Series. If it was not for Donna recalling my profile, I would not have purchased a vehicle. As luck would have it, I didn’t enjoy driving the car. Last Saturday at 8:30 in the morning I texted Donna and let her know that I was unhappy in the car. Within a minute she and I were talking on the phone and she reassured me that my experience with Braman would be a positive one. Within a few hours, I had not only spoken with Donna again but with one of your sales managers. We made an appointment to come back in. Donna reviewed with my wish list and came up with a few cars that fit my profile. To make a long story short, I drove home a 2012 750i Sport which I love. I want to commend your staff and Donna Shankman, in particular, for making me happy, not only once but twice, in the sales experience. I can only hope for your sake that your other salespeople are as responsive to the needs of their clients as Donna was to mine. I want to commend her for her determination and her sensitivity to her clients’ needs. Yours truly, David Bloom, M.D. More

When you walk into this dealership, you feel like family. After dealing with bad negotiations at two different dealerships where I felt like I was being scammed, Braman makes purchasing a car a no hassle and After dealing with bad negotiations at two different dealerships where I felt like I was being scammed, Braman makes purchasing a car a no hassle and fair experience. Harry was a gem to work with. My whole family showed up to the sale and he made sure everyone was taken care of. I trust Braman and Harry is straight forward and extremely helpful. I feel very welcome at Braman and look forward to a long, continued relationship because of the people that make up their team. Not only did they treat me amazing, they also made my beautiful 2009 BMW X5 in white look brand new. I highly recommend BRAMAN!! More

Many unreturned phone calls and excessively long time to process the paperwork for a BMW lease-end buyout. This surprised me as BMW Braman is a dealership I've had a relationship with for 6 years. (Before t process the paperwork for a BMW lease-end buyout. This surprised me as BMW Braman is a dealership I've had a relationship with for 6 years. (Before the BMW, I leased a Mini Cooper). I financed through BMW Financial Services and they were great to deal with. I love the car. However, the dealership was simply awful. Even if they were 'swamped'.. they never returned calls -- a basic courtesy. My own thinking is that once Braman Motorcars realized I was set on financing through BMW Financial -- rather than their own pet financing -- they basically couldn't care less about completing the process in a timely fashion ( or ever returning a call.) I finally had to get BMW Financial Services involved.. to make phone calls ( some of which, also, went unreturned.) Just terrible customer service.. if you're looking to purchase, please 'don't bother -- as that seems to be the motto of the dealership. Also, want to ad, I left 3 separate messages and one e mail for Mr. Raj Alexander, the general manager, during this process.. he never bothered to acknowledge or return a call..not even cursory. More

In my many years of purchasing cars, Donna Shankman was perhaps the easiest and most professional saleswoman to work with. She is honest, well-informed, and sincere. I will only purchase my future BMW's fr perhaps the easiest and most professional saleswoman to work with. She is honest, well-informed, and sincere. I will only purchase my future BMW's from this dealership and with Donna. More

The sales person was very helpful and a pleasure to deal with.I will definitely buy another vehicle from this dealership. I'm looking forward to dealing with the service department; being that the sales gro with.I will definitely buy another vehicle from this dealership. I'm looking forward to dealing with the service department; being that the sales group is so helpful. More

I recently purchased a 2009 BMW 750i from Braman over the phone from out of state. Jamal was a pleasure to work with and made the transaction easy and efficient. I picked the car up from the dealership a w phone from out of state. Jamal was a pleasure to work with and made the transaction easy and efficient. I picked the car up from the dealership a week later. The car was exactly as advertised, and Jamal and the Braman team made sure that every detail was perfect prior to delivery. I had an excellent overall experience and would highly recommend Braman to anyone in the market for a BMW. More

This was by far the easiest car buying, leasing experience I have ever had. I will do this with this dealership again. Can't wait to use the service department and see what a unique experience i experience I have ever had. I will do this with this dealership again. Can't wait to use the service department and see what a unique experience it is as well. More

Great service after being burnt by Vista. Promises kept, prices honored no last minute surprises.Donna Shankman was the sales rep and she was just great. Highly recommended. prices honored no last minute surprises.Donna Shankman was the sales rep and she was just great. Highly recommended. More

Andy was always available to answer all of my questions promptly. He had lots of patience with me as my deal took several hours to complete. He made sure that I had plenty of water to drink and even offe promptly. He had lots of patience with me as my deal took several hours to complete. He made sure that I had plenty of water to drink and even offered snacks. From beginning to end he made sure that I was very happy with my car buying experience. I will definitely come her again for my next car For this was the best buying experience I have ever had from any car dealership. More

This is by far one of the most professional experiences I have ever had when buying a vehicle. Dax Olsher was extremely friendly, patient , informative and he exceeded my expectations. I plan on seeing have ever had when buying a vehicle. Dax Olsher was extremely friendly, patient , informative and he exceeded my expectations. I plan on seeing Dax next July when my daughter's BMW is coming off lease. I will also recommend Dax and the entire dealership to anyone I know that plans on getting a new or pre owned car. My family and others that I've spoken to experienced the reverse at BMW in Coconut Creek and as such, we will be bringing in the X5 for all maintenance to the Palm Beach dealership ( we have dual residences in Parkland and jupiter). Sincerely, Ron Sorci More