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Brandon Honda - Service Center

Tampa, FL

4.8
4,968 Reviews

4,968 Reviews of Brandon Honda - Service Center

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February 12, 2024

I went to Brandon Honda to have a new battery installed, I was pleased with the service. What a was infuriated about was when I was checking out. Brandon Honda now charges a 3% fee if you pay with a credit More

by Happy Customer
Service Time
Recommend Dealer
No
Employees Worked With
Travis Bedell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Brandon Honda responded

Thank you for sharing regarding your recent visit to Brandon Honda. We are glad to hear that you were pleased with the service provided for your battery installation. Your satisfaction is very important to us. We understand your concerns about the 3% fee for credit card payments and apologize for any inconvenience this may have caused. This fee is implemented to cover the cost imposed by credit card companies, a common practice among businesses. We value your business and believe in being transparent about these charges. Please feel free to reach out to me directly if you would like to discuss this matter further or if there is anything else I can do for you. We appreciate your support and hope to serve you better in the future. Rachel Van Hart Fixed Operations Director rvanhart@brandonhonda.com 813-952-6277

February 11, 2024

Best experience buying a car yet. Chris Irwin was our sales expert and he was professional and spot on from start to finish. More

by Pjhodge1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Irvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2024

I called Feb 5th to set up an appointment for the tailgate harness repair. The said ok for 7am the next morning. Tuesday morning dropped off my truck waited. Then at 0830 the service advisor Mike H t More

by captnan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hudak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Brandon Honda responded

I apologize for the inconvenience you experienced with the tailgate harness repair. We strive for excellence and regret we missed the mark on your visit. It’s clear we should have confirmed the part's availability before your appointment, especially considering your travel from South Tampa. We're reviewing our processes to prevent such oversights and would like to make it right. Though you’ve decided not to return, I'd like to provide my direct contact information if you’re open to discussing this further. Please contact me at 813-664-1234 and ask for Jennifer or by email at jchasse@brandonhonda.com. Thank you for your feedback, and I'm truly sorry for any frustration caused. Sincerely, Jennifer Chasse Brandon Honda Service

January 25, 2024

Brandon Honda always takes care of all my needs. I've purchased two cars from them since 2018. A+ More

by Justin R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Weiss
January 21, 2024

Jen and Anthony make me a happy customer. They keep me in the loop every step from pricing to my appointments. I'm very pleased with the service that I received thank again. More

by kashwayneg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Chasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Johnson
January 19, 2024

Mr. Mack got my vehicle in and the work was covered by the warranty. Problem was solved! More

by soldier1566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2024

Yo recibí excelente servicio y me tuvieron al tanto de cada paso que están haciendo en mi auto. Andy Montes de Oca fue muy amable y muy profesional. I received excellent service and was kept up to date More

by Niurka Bardina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Montes de Oca
January 01, 2024

I have been buying vehicles and using the service department for many years now. Almost always a positive experience! Even going in on a Sunday, which coincidentally was New Years Eve, my oil change More

by Keiser55!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Schoen
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2024

Horrible Service. My time is not important here. I am a number and an inconvenience. More

by Misaelpisani
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Raabe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Brandon Honda responded

I'm sorry to hear you feel that way. Your time and experience matter to us, and I'm committed to addressing any concerns you may have. Please reach out to me directly so I can understand more about your experience and work towards improving it. Thank you for bringing this to our attention. Sam Raabe General Manager Brandon Honda sraabe@brandonhonda.com 813-664-1234 Store

December 29, 2023

Very helpful and super kind! Everything was done in a timely manner!! Service is top! More

by Reynoldscleveland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Henderson