Branhaven Jeep Chrysler Dodge Ram - Service Center

We have brought all of our vehicles to this service center for years. The technicians are very knowledgeable and they don't try to oversell you on what you don't need. They check all the flashes for yo center for years. The technicians are very knowledgeable and they don't try to oversell you on what you don't need. They check all the flashes for you,. so you don't have to, and update the BCM automatically if it needs it. They really are the supreme garage of Connecticut. I have never had a better experience with a auto service center so we continue to use them--going on our 10th year. More

Service on the promaster was good had it 2 days for parts but while that was there I just bought a 2019 ram pickup less than 15k miles notice rear bumper had rust didn’t make first payment yet showed service but while that was there I just bought a 2019 ram pickup less than 15k miles notice rear bumper had rust didn’t make first payment yet showed service advisor Brandon been almost 2 weeks and did not hear back looks like I’m going to call More

Very good as always! Although had to deal with the COVID stuff....staff was excellent! Went for oil change on a Friday...about a 90 minute wait. My choice to stay! Chilled Although had to deal with the COVID stuff....staff was excellent! Went for oil change on a Friday...about a 90 minute wait. My choice to stay! Chilled out and relaxed actually! All my oil changes are done there - yes, where I bought my truck. Very happy!! More

Gemmina M I recently leased a 2017 Durango from Branhaven, and found a dent and cracked paint on the hood shortly after. Howard had the damage fixed for me even I recently leased a 2017 Durango from Branhaven, and found a dent and cracked paint on the hood shortly after. Howard had the damage fixed for me even though he didn't have to. I appreciated that gesture so much.. These guys are so amazing, and they are the epitome of good service in a world where that is very hard to find anymore. Thank you! More

Bad management/ownership I first bought a Jeep Wrangler, brand new 2012, from Ryan Larson, which was a great car. Never a problem. I traded that in after a year due to gas an I first bought a Jeep Wrangler, brand new 2012, from Ryan Larson, which was a great car. Never a problem. I traded that in after a year due to gas and my 2 hour commute for a brand new 2013 Dodge Dart from Ryan Hall. The day I test drove the car it was actually dead in the lot. Should've taken that sign and yielded before purchasing this junk. After a few months in the vehicle problems began. Within 2000 miles the engine would run completely out of oil, no sensors would alarm, and next thing I know I'm stuck on the side of the road. This problem has persisted over the last three years along with a transmission that clearly grinds, rattling noises from the engine compartment, not being able to get the car into gear, any many other things. I was encouraged to bring the vehicle in to be monitored by supposedly marking the dip stick and returning within 500-1000 miles to check it out. Twice, and two different dodge dealerships later, including branhaven, I was told they either forgot or no odd consumption was apparent. Over a dozen service records later and all say "meets Chrysler specifications". I continue to break down for the same reason though three years later. Advice, " keep oil in your car and monitor it yourself" (branhaven service department). That's exactly why I bought a brand new car; so I can monitor the oil consumption every 500 miles. The service department has been nice, but at what point do the sales staff and owners step in to say this is clearly not the product or reputation we want our customers to remember? It got to the point that the service manager from another dodge dealership gave me the number directly to corporate dodge because he was out of advice for me. I have called and left voicemails for the sales managers and Robert Lavallee. I have never heard back from anyone. If only the management was as responsive as the sales staff. Eager to sell you a car, but after that, best of luck. I clearly have a lemon and with the millions this dealership makes I would've imagined they would get me out of this car and back into something hassle free. I was wrong. I will never buy another car from this dealership again. I truly recommend that you do the same. If you end up with a bad car you're truly out of luck and tons of time will be spent banging your head against the wall. More