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Brent Brown Toyota

Orem, UT

Overview
Employees
Reviews
Vehicles
4.2
6,976 Reviews
Where we're bending over backwards to be your Utah car dealership of choice. If you are in the market for a new Toyota or Scion our friendly and knowledgeable staff is committed to making sure you drive away happy. As a leading Utah car dealership, Brent Brown Toyota sets the standard in providing excellent and reliable vehicles at our best possible prices. We understand that your new car is an investment, and we strive to meet or exceed your expectations every time you come to see us.
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1400 South Sandhill Road

Orem, UT

84058

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Showing 6,976 reviews

January 11, 2024

When you rotate tires, why don’t you balance them too? Doesn’t make sense. More

by dallenchristensen123
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Brent Brown Toyota responded

Hello, We appreciate you bringing this to our attention. We take customer satisfaction seriously and we would like to learn more about your service experience. Would you kindly reach out to us at your earliest convenience? Best, Customer Relations Manager 801-223-4406

Helpful
January 11, 2024

They have a child play room while you wait, which is nice. They do not have a diaper changing table in the men’s room. They frequently overbook so I typically am there longer than I should be. Service i More

by DWLLOYD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Soto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kaua Pouha
3.0
This rating includes all reviews, with more weight given to recent reviews.
Orrin Skinner
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Brent Brown Toyota responded

Hello, Thank you for your feedback. Although we are happy to know that you enjoyed some aspects of our location, we would like the opportunity to speak with you further about your review. At your earliest convenience, please reach out to us. Best, Customer Relations Manager 801-223-4406

Helpful
January 10, 2024

Way over priced, I needed new tires a you were $600. 00 higher than a tire shop was for the same tire. More

by philawebber
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Brent Brown Toyota responded

Hello, We appreciate you bringing this to our attention. We take customer satisfaction very seriously and we would like to learn more about your review. Would you kindly reach out to us at your earliest convenience? Best, Customer Relations Manager 801-223-4406

Helpful
January 10, 2024

While recent service was OK I will likely not purchase from Brent Brown again due past bad experiences with service. Once warranty is over I’ll find somewhere else to get service. More

by Dammand123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaua Pouha
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Brent Brown Toyota responded

Hello, Thank you for your feedback. We would like the opportunity to speak with you further about your review regarding your experiences with us. At your earliest convenience, please reach out to us. Best, Customer Relations Manager 801-223-4406

Helpful
January 10, 2024

Who is Joel Kitchen? My salesman was named Todd and he helped me for three months. More

by ANDREWKLAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd the salesman
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Feb 13, 2024 -

Brent Brown Toyota responded

Thank you for the positive feedback! It is great to know that our Sales Team at Brent Brown Toyota provided wonderful customer service. We hope that you will continue to visit us.

Helpful
January 10, 2024

Every so often we get an offer from Brent Brown to trade in our low mileage (40K) 2014 Toyota Avalon when there is absolutely no reason to do so. Why pay many thousands more for a new one when our current More

by stankraczek
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Brent Brown Toyota responded

Hello, Thank you for your feedback. Although we are happy to know that Drew was helpful, we would like the opportunity to speak with you further about your review. At your earliest convenience, please reach out to us. Best, Customer Relations Manager 801-223-4406

Helpful
January 10, 2024

The staff at the service department are very nice but the whole system is coatic. More

by GARCKNLV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Brent Brown Toyota responded

Hello, Thank you for your feedback. Although we are happy to know that you enjoy our Service Department, we would like the opportunity to speak with you further about your review. At your earliest convenience, please reach out to us. Customer Relations Manager 801-223-4406

Helpful
January 09, 2024

I came in to purchase the one-year oil change package so my husband wouldn’t neglect to get the oil changed. Jason was very courteous and gave me paper copies I could give my husband. More

by SHORT0077
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Brent Brown Toyota responded

We are delighted to know that you had a good service visit. We hope that you will continue to choose Brent Brown Toyota!

Helpful
January 07, 2024

McKay was no pressure, respectful, trusting, helpful, and considered a new friend. He really took great care of use without the stress of buying a car! Thanks McKay!! I’m More

by RIACALL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McKay Smith
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Feb 13, 2024 -

Brent Brown Toyota responded

Thank you for the positive review and rating! We are happy to know that you had a good car-buying experience with our team and we value your business at Brent Brown Toyota.

Helpful
January 07, 2024

My service advisor, Lani is the best! She is so great to work with and does a great job communicating with me. More

by Dennis N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Brent Brown Toyota responded

Dennis, thank you for the positive feedback! We are glad to know that our Service Team was helpful and we appreciate your business at Brent Brown Toyota!

Helpful
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