Brickell Honda - Service Center

First they couldn’t find my appointment even though I received a text confirmation. The waiting room is very dull. Coffee machine was broken. Car cleaning machine was also broken to clean exterior of my received a text confirmation. The waiting room is very dull. Coffee machine was broken. Car cleaning machine was also broken to clean exterior of my car. More

The appointment for my 1st oil change on my 2020 Civic was slated for 3:30 July 13th. Unfortunately "ALL" the major roadways were shut down because of The Cuban Protesting in Miami. I was literally in bum was slated for 3:30 July 13th. Unfortunately "ALL" the major roadways were shut down because of The Cuban Protesting in Miami. I was literally in bumper to bumper traffic for nearly 40 miles as I live in Homestead,Fla and Brickell Honda is practically Downtown Miami. To further add to my frustration it was also raining cats and dogs, plus my phone was broken so I could not call the dealership to explain my lateness. NO WORRIES as Soon as I arrived Everyone from Julian to Richard personally made me feel Welcome. Despite the fact it was literally 5 minutes to 6. The Service Mgr. HIMSELF drove my car back to the garage and before I could barely finish my coffee and drool over The Limited 1 of 600 Yellow Type R's they have in their Showroom,My Baby was ready!!!! Listen for whoever reads this I AM A TRUE HONDA PILOT since I Could Drive and Eventhough my SI was still at 15% the guys at Brickell understood My Plight and Concern to keep My Engine in PERFECT Condition as They treated me like REAL FAMILY. Now that is Something that has NO PRICE!!! SO PLEASE COMMEND THIS TEAM FOR DOING OUTSTANDING WORK ABOVE THE CALL OF DUTY. I Will NEVER Buy another Honda unless it's from Brickell. FROM THE SALES TEAM including MGR. MELVIN, DEYA MY SALES REP and JAVIER in Finance. My Experience has been Nothing Less than A1 from Day 1. Thank You Everyone on Team Honda it FEELS AMAZING to be a Part of this Winning Family and May this letter make Everyone involved Feel The Same. God Bless Follow The Leader>>> More

My service representative was friendly, prompt, and professional. Thank you so much for the help! Great communications all the way through the process. Much appreciated! professional. Thank you so much for the help! Great communications all the way through the process. Much appreciated! More

I always get my Honda at this place they are excellent My blessings to all of them Ana Molina very helpful and supper caring I will always be their client My blessings to all of them Ana Molina very helpful and supper caring I will always be their client More

Great services, friendly staff, loved that they arranged for me to be able to go back to work and then they transported me back to Honda when my car was ready. for me to be able to go back to work and then they transported me back to Honda when my car was ready. More

Miguel was a great service advisor. He was very knowledgeable and had great costumer service skills. Would recommend to family and friends. Thank you for your help. knowledgeable and had great costumer service skills. Would recommend to family and friends. Thank you for your help. More

Buen trato lo que mucha demora en el cambio de batería dice que por poco personal lo demás excelente lo recomiendo Gracias buen día dice que por poco personal lo demás excelente lo recomiendo Gracias buen día More

Buen servicio.Amabilidad al llegarCalida bien Buen servicio. Amabilidad al llegar Calida bien venida. Rapides en el servicio y en la atencion al terminar el servicio. Gracias nos vemos pronto. Buen servicio. Amabilidad al llegar Calida bien venida. Rapides en el servicio y en la atencion al terminar el servicio. Gracias nos vemos pronto. Rosa More

Responsive and helpful service area. Great that loaners are provided if car has to stay over. Expensive but reliable repair work. Love the coffee machine. are provided if car has to stay over. Expensive but reliable repair work. Love the coffee machine. More

They are disorganized and put little effort in customer service. My experience for an oil change included mix-ups with appointment booking on their end, unhappy workers who don’t even greet the customers service. My experience for an oil change included mix-ups with appointment booking on their end, unhappy workers who don’t even greet the customers (with the exception of Julian), to being directed to my serviced car which they illegally parked in their handicap spot after the service was completed to find the plastic cover for my seat still in place. I don’t plan on returning. More