Brilliance Honda of Crystal Lake

Anthony was very helpful and a pleasure to deal with while making our new car purchase. while making our new car purchase. More

We tried many car lots and had some crazy experiences trying to purchase a car. We were truly so lucky to work with Tara on this experience for an easy and honest conversation. We didn’t live close to th trying to purchase a car. We were truly so lucky to work with Tara on this experience for an easy and honest conversation. We didn’t live close to the car lot and did most of the conversation through email as we preferred. I would highly recommend working with her as she responded quickly, answers any questions immediately and is so pleasant to work with. Brilliance to make the experience better by not forcing things on you and no crazy fees added at the end either. More

The entire process was shameless. Warren Anthony and Vince were excellent as usual! I would recommend this dealership to anyone. Warren Anthony and Vince were excellent as usual! I would recommend this dealership to anyone. More

I have worked with Robert on our last 4 or 5 leased vehicles from Brilliance Honda of Crystal Lake, and he is outstanding. His professionalism and dedication to customer service are second to none. Rob vehicles from Brilliance Honda of Crystal Lake, and he is outstanding. His professionalism and dedication to customer service are second to none. Robert has taken wonderful care of my wife, my daughter, and me over the years, always securing deals that leave us completely satisfied. Every time we walk in, we are glad to have him in our corner. On top of that, the service department at Brilliance is exceptional whenever we bring our cars in for maintenance. Thank you, Robert, for everything you’ve done for our family—you are a true professional!. More

Bino and all the other individuals we worked with were absolutely amazing! We felt as though everyone involved in our purchase was honest and sincere. We will only be going to Brilliance Honda from now on absolutely amazing! We felt as though everyone involved in our purchase was honest and sincere. We will only be going to Brilliance Honda from now on! More

responsive, knowledgeable and attentive dealership. efficient process and good communication. would buy a car there again. efficient process and good communication. would buy a car there again. More

Great experience. No sales or buying pressure. Plenty of stock to choose from and if not in stock, able to get what you need quickly. No sales or buying pressure. Plenty of stock to choose from and if not in stock, able to get what you need quickly. More

Very friendly. Jack was great to work with. Will buy my next car from him in April of 2026 Jack was great to work with. Will buy my next car from him in April of 2026 More

The salesman was excellent. The sales manager disrespectful, rude and suggested we just leave without purchasing the car. They neglected to deduct the 500. Down payment from the The sales manager disrespectful, rude and suggested we just leave without purchasing the car. They neglected to deduct the 500. Down payment from the final purchase price then told us we would have to wait two weeks to get the 500. Returned to us. The owner of the dealership did reach out to us and apologized after I sent him a letter. More

The first time we visited the dealership we felt invisible as no sales staff approached us and there was nobody at the front desk. Second time we visited the front desk was occupied and David Asbac invisible as no sales staff approached us and there was nobody at the front desk. Second time we visited the front desk was occupied and David Asbach attended to our questions. He did a great job and understood we were out test driving the market segment (Rav4, CX-5, CX-50, Forester). He as low pressure and kept in contact with us while we were trying to decide which car we ultimately wanted to purchase. After settling on the CRV, the price and color we waited a few weeks for the color and trim level to come in with David checking in and giving us regular updates. We had no urgency to purchase which helped make this low stress and David's communication really kept us at ease. I do not believe the finance dept staff we worked with is in this list (he did say he recently moved from service to finance). However he did an excellent job as well. More