Brilliance Honda of Crystal Lake

Great communication and engagement to ensure there were no questions left unanswered. Evan and Tara were extremely helpful no questions left unanswered. Evan and Tara were extremely helpful More

It was a long day, but I was very satisfied at the end of everything. You could use a Café, if people are going to be there all day waiting on the Finance Department. everything. You could use a Café, if people are going to be there all day waiting on the Finance Department. More

Friendly courteous staff no pressure and easy to work with decent selection of vehicles very welcoming facilities with decent selection of vehicles very welcoming facilities More

This is the first time we used Brilliance Honda since we moved to the area. We were very happy with the ease of buying a new car. Evan and Warren were easy to work with. We liked that it is a no pressure de moved to the area. We were very happy with the ease of buying a new car. Evan and Warren were easy to work with. We liked that it is a no pressure dealership. More

We traveled past a few other closer dealers due to the straight forward communication of Tara online and never feeling pressured or annoyed. The price of the car was important to us but the customer serv straight forward communication of Tara online and never feeling pressured or annoyed. The price of the car was important to us but the customer service she provided was what got us there. Evan and Vince were also great to work with also while at the dealership and never made us feel like we were pressured into anything. We hate shopping for cars and this dealership made it easy and not stressful. We have already referred multiple people to speak to Tara or look at your website for their next car! More

This review is coming from an experienced car professional that was in the business for 25 years. Brilliance Honda of Crystal Lake made the purchase of our 2024 Honda HRV completely transparent w professional that was in the business for 25 years. Brilliance Honda of Crystal Lake made the purchase of our 2024 Honda HRV completely transparent with no games or brain damage. Our salesman Evan Medsker was extremely knowledgeable regarding all the features of the vehicle. Also dealing with the Finance Manager Darrell Herbert was pleasant as there were no surprises when it came to signing the final documents. Finally the Sales Manager Warren Choe was more than accommodating from beginning to end. More

Excellent dealership! I actually bought two new vehicles from this dealer and they are very efficient and easy to work with. Great experience! I actually bought two new vehicles from this dealer and they are very efficient and easy to work with. Great experience! More

I have been going to Brilliance Honda for 3 years now. The service department "guys" are all so pleasant! It has to be because of management which extends to employees than onto customers. Last week The service department "guys" are all so pleasant! It has to be because of management which extends to employees than onto customers. Last week leased another Honda Accord with Jeff Fournier who professional while at the same time so very friendly. He even helped me empty my turn in car. Overall you have an amazing team!! More

My first contact with Brilliance Honda was from a message I left for the Internet Sales Manager. "Tara M." called back after 24hrs. and very sincerely wanted to help me with my car choice. A clear sounding v I left for the Internet Sales Manager. "Tara M." called back after 24hrs. and very sincerely wanted to help me with my car choice. A clear sounding voice with a friendly attitude was in my ear, and comforting. After going over the car I desired, she got back with her attractive proposal. Brilliance had the car and the delivery very smooth with James K. These two employees made this my best ever, car buying experience. My wife and I believe "Tara" is a brilliant star employee for your Honda business. We met her the day of delivery. She had on a big warm smile, with handshakes for the two of us. This star employee sparkles!! More

Our sales person, Evan was very friendly and knowledgeable. Easy to talk to. It did take a long time between finishing with Evan and getting into to finish everything with Vince. That could do w knowledgeable. Easy to talk to. It did take a long time between finishing with Evan and getting into to finish everything with Vince. That could do with some improvement. More