Brilliance Honda of Crystal Lake

After purchasing used vehicles for the last 2 decades, deciding to purchase a new vehicle was a daunting task. After careful research, we showed up at Brilliance and test drove a few vehicles and decided deciding to purchase a new vehicle was a daunting task. After careful research, we showed up at Brilliance and test drove a few vehicles and decided on the Honda CR-V. Our salesperson, Robert, was the primary reason we stayed and made the decision to lease the vehicle. Brilliance Honda is brilliant because of people like Robert. Also, the entire building from the restrooms to the main shop were very clean and updated. Can't say enough good things about your dealership! More

I recently purchased my car from Brilliance Honda, and I can honestly say it was an amazing experience from start to finish. What makes it even more special is that I also work here—and everything people sa can honestly say it was an amazing experience from start to finish. What makes it even more special is that I also work here—and everything people say about being treated like family is 100% true. From the sales team to management, everyone genuinely cares about making sure customers are comfortable, informed, and confident in their decision. There’s never any pressure—just honest conversations and a real effort to find the right fit for each person. As both an employee and a customer, I’ve seen firsthand how much pride this team takes in what they do. Whether you’re buying your first car or upgrading to something new, they go above and beyond to make it smooth and enjoyable. If you’re looking for a dealership that truly values its customers and stands behind what it sells, I highly recommend Brilliance Honda. You won’t just leave with a car—you’ll leave feeling taken care of. More

Rich Wicker was very attentive, polite and friendly. He explained features and set up Apple play, which was new to us. He explained features and set up Apple play, which was new to us. More

Everyone at Brilliance was very nice and I did not feel pressured to buy at all. I love my new Honda Passport! pressured to buy at all. I love my new Honda Passport! More

Damian was excellent to work with. He knows Honda's inside and out. He answered any questions we had. He showed us several different models of the Pilot to choose from. This is the se He knows Honda's inside and out. He answered any questions we had. He showed us several different models of the Pilot to choose from. This is the second Honda we have purchased from Brilliance Honda and we live Dixon,Il.Great place to do business. More

From the E quote I received from Trinity Williams to the car delivery that Bob Calhoun handled to the financing handled by Darrell Herbert it was a very quick process. I have bought 6 cars from this dealer car delivery that Bob Calhoun handled to the financing handled by Darrell Herbert it was a very quick process. I have bought 6 cars from this dealership over the past few years and the always beat other dealers pricing. I am a repeat customer for a reason. Thanks to all of the team. More

Evan was great to work with. I ended up driving way out of my way to buy this truck from you because of Even. I ended up driving way out of my way to buy this truck from you because of Even. More

We spent lots of time researching for our new vehicle. It was the best thing that could have happened coming back to Brilliance Honda. Damien Fadowski in sales was fantastic. Darrell Herbert in finance wa It was the best thing that could have happened coming back to Brilliance Honda. Damien Fadowski in sales was fantastic. Darrell Herbert in finance was so patient and informative. Complete transparency throughout the car buying experience. We also give there service department high marks. If your looking for a positive car buying experience do yourself a favor and visit Brilliance dealerships. More

Brilliance Honda at Crystal Lake, IL is definitely a place you need to communicate before you buy a car. Special thanks to Tara M., the Internet Sales rep, who found our car and Matt D., the Sales re place you need to communicate before you buy a car. Special thanks to Tara M., the Internet Sales rep, who found our car and Matt D., the Sales rep, who made our life easy during the process of signatures. Last but not least the Finance rep (forgot his name) that helped us to understand our options and proceeded our payment. I need to underline how professional the team was during the search process but also during our visit at the dealer while pick up the car. We explained from the beginning what we look for, and Tara provided the options based on incoming inventory. She never tried to discuss something else as an option or been what many salespeople try to do, so we really appreciated that. We requested even a better price or discounts, and she wanted to check what of our requests can be approved from her supervisors. Thanks a lot Tara and your inventory Manager that assisted to find this incoming car. Matt is really a salesperson everyone would like to have. Replying all our questions, he was even kind to take us outside and show us a tinted window as an example when we brought this on discussion. He explained a lot of things to us and ensured when we left, we didn't need any further help We spent some time looking for our new Passport and had bad and unpleased experiences in different locations, so we highly appreciate the Brilliance's personnel professionalism and honesty on our research and process of buy. Thanks everyone and see you for oil change! More

We were very happy with the service and with Dave Asbach our sales person and Dave Nielsen. our sales person and Dave Nielsen. More