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Brilliance Subaru
Elgin, IL
451 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 451 reviews
March 27, 2023
Lisa, in Service, was friendly & knowledge. Explained what wd be done with oil change, tire rotation, & inspection. This was also done upon completion. I feel safe in my car. I did not purcha Explained what wd be done with oil change, tire rotation, & inspection. This was also done upon completion. I feel safe in my car. I did not purchase my 2015 Subaru at Brilliance, but I have been using their Service for many years. More
by sue.morrison
Employees Worked With
March 09, 2023
I believe a service department is the heart of a dealership and the base of repeated customers. Brilliance Subaru's service department is a very professional department that goes over the work that dealership and the base of repeated customers. Brilliance Subaru's service department is a very professional department that goes over the work that is needed and the work that is done. They keep you updated on the status of your car's repair. It truly is a reflection on the dealership which is "Brilliance" More
by jnippert
Employees Worked With
February 24, 2023
The service performed was done in a prompt manner . All people involved were very courteous . Nice to have a clean car to go in! All people involved were very courteous . Nice to have a clean car to go in! More
by Dogdoc46
February 18, 2023
Salesman Keith Johnson was VERY pleasant to work with, as is the dealership. No pressure sales tactics .. none. No silly add-on fees (just to jack up the price). We will be our next car from Mr. Johnson, a is the dealership. No pressure sales tactics .. none. No silly add-on fees (just to jack up the price). We will be our next car from Mr. Johnson, as well. More
by Happy Camper
February 17, 2023
Had my car in for a recall, asked them to check out a concern I had with my windshield. They checked it out and they will repair it at a later date. Staff is always friendly and informative. concern I had with my windshield. They checked it out and they will repair it at a later date. Staff is always friendly and informative. More
by Nwsmcbride
Employees Worked With
January 31, 2023
Best car buying experience I have had this far. Sales, Financing and the Service Department are the tops. Sales, Financing and the Service Department are the tops. More
by jasonholliman
January 17, 2023
Smooth transaction with no issues. Information was accurate and straight forward. Upfront costs held up. Information was accurate and straight forward. Upfront costs held up. More
by Rggg
January 12, 2023
Go see Jay in sales. Low pressure and honest. Then ask for Jason in finance. All around amazing experience start to finish. Highly recommend! Low pressure and honest. Then ask for Jason in finance. All around amazing experience start to finish. Highly recommend! More
by michaeldamian65
December 31, 2022
From about sales rep Chad to the business Manager Jason, the entire team was amazing. the entire team was amazing. More
by Mark71517
Employees Worked With
Other Employees :
Chad and the General Manager were both outstanding.
