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Brilliance Subaru
Elgin, IL
451 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 451 reviews
December 27, 2021
I have gotten excellent service from the beginning🤗they r always very helpful and accommodating r always very helpful and accommodating More
by Pretzel63
Employees Worked With
December 25, 2021
Lisa and Rich (I think) were great. Lisa helped me by explaining why the tailgate was not opening completely. I felt a little stupid, but Lisa assured me that it is common mistake. If Lisa was not availa explaining why the tailgate was not opening completely. I felt a little stupid, but Lisa assured me that it is common mistake. If Lisa was not available to talk to, Rich was quick to provide a repair status on my Outback. I am very pleased with the workmanship on the repairs. More
by c_lou_santiago
Employees Worked With
December 20, 2021
Good job. Friendly. Informative. Always have had good experiences with this service department. Thank You. experiences with this service department. Thank You. More
by pswhalen
Employees Worked With
December 13, 2021
Thanks for the professional service.Very nice and Thanks for the professional service. Very nice and friendly environment with friendly and knowledgeable staff. Thanks for the professional service. Very nice and friendly environment with friendly and knowledgeable staff. More
by DP
December 09, 2021
I can honestly say that my experience at Brillance Subaru was amazing compared to any other dealers in my past! Richard was not a pushy salesman and helped guide our decision on purchasing the Outback 2022… was amazing compared to any other dealers in my past! Richard was not a pushy salesman and helped guide our decision on purchasing the Outback 2022…it completely fits our needs! More
by Karebear68
Employees Worked With
Richard Winchester
December 09, 2021
great service & very helpful service manager- Derek. He provided great service and very knowledgeable service manager. I think he is great person overall. provided great service and very knowledgeable service manager. I think he is great person overall. More
by mygam1
Employees Worked With
December 08, 2021
Ease of scheduling to fit my needs and prompt serving of my car was the best. I have been going to this service department since the purchase of my Outback and have never been disappointed. my car was the best. I have been going to this service department since the purchase of my Outback and have never been disappointed. More
by ttzappia
Employees Worked With
December 04, 2021
The service is excellent in every respect. They're both expedient AND thorough. My inspection results were explained in detail. My car was washed, as a courtesy. I couldn't be more satisfied. expedient AND thorough. My inspection results were explained in detail. My car was washed, as a courtesy. I couldn't be more satisfied. More
by Gossderminer
Employees Worked With
