Brilliance Subaru

awesome! no appt. made but was admitted for service, requested for a loaner, granted. great people to work with. prior to service, ended up buying the car for no appt. made but was admitted for service, requested for a loaner, granted. great people to work with. prior to service, ended up buying the car for a very good deal with 0% avail. very happy with the transaction. More

Great experience Everyone took their time to answer all question and all were great to work with. Ed answer worked with me over the month long process. I have a 2011 O Everyone took their time to answer all question and all were great to work with. Ed answer worked with me over the month long process. I have a 2011 Outback today and have great service support over the last several years More

Reliable acomidating and helpful After my crosstrek made it through the polar vortex minus 28 degrees below the check engine light was on. I called my dealer they got me in that after After my crosstrek made it through the polar vortex minus 28 degrees below the check engine light was on. I called my dealer they got me in that afternoon. There was no problem the code was cleared. My friends at brilliance even fixed a brake light I didn't know was out. More

Cross trek recall, oil change, tire rotation This is my second purchase from Brilliance. I can’t imagine going anywhere else. Always a great experience. I also like that the dealership is d This is my second purchase from Brilliance. I can’t imagine going anywhere else. Always a great experience. I also like that the dealership is dog friendly. More

Totally professional and helpful team Top drawer Subaru dealership. all around. Very helpful and knowledgeable sales staff (Preston and Jay). Bought a new Forester. Everything open and Top drawer Subaru dealership. all around. Very helpful and knowledgeable sales staff (Preston and Jay). Bought a new Forester. Everything open and above board. Purchase transaction completed in short order. No funny business. More

Pleasant, Expeditious, and friendly! My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the repair parts and advised he'd call to set up an appointment to do the work. I received the call later that week, set the appointment and was told at that time a Rental Car would be provided at no charge since the repairs would take a day to complete. When I arrived for the appointment I was greeted by Adam who processed the paperwork, arranged for the loaner, explained it's operation and told me he'd call when my car was ready. I received the call the next day and went in to retrieve the vehicle. I don't know the mechanics name who did the work, but he should be commended as well, the automobile runs and performs like new. I do appreciate the staff at Brillance in Elgin. They made this transaction flow, and got the work done in very good time! More

Professional and Courteous I appreciated the no nonsense sale price obtained from Preston. Quick, no back and forth. A fair price right away. I appreciated that. Ed was I appreciated the no nonsense sale price obtained from Preston. Quick, no back and forth. A fair price right away. I appreciated that. Ed was great to work with....he spent a lot of time with me late at night to go over the delivery of my new car. Despite being late, he did not rush through it and truly wanted to be sure I was given a thorough introduction to my new Forester. More

Simple need. Updating Sirius radio. The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Wai The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Waiting time was minimal, More

Warranty Issues Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in the car. Both are patient and well informed. More

Great Experience Ed was wonderful to work with. He listened to our needs and took the time to research the best fit of vehicle for us. The service with Jason was als Ed was wonderful to work with. He listened to our needs and took the time to research the best fit of vehicle for us. The service with Jason was also a good experience. Thank you for your time and talent! More