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Brilliance Subaru - Service Center
Elgin, IL
207 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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207 Reviews of Brilliance Subaru - Service Center
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January 31, 2024
Outstanding customer service and attention to detail. Kimberly is so professional and knowledgeable, she's truly an asset for the company. Kimberly is so professional and knowledgeable, she's truly an asset for the company. More
by mikebachal
Employees Worked With
Other Employees :
Kimberly Winchell
Helpful January 26, 2024
Everyone was courteous and competent. Arrived at the designated time of the appointment, and no waiting time was involved. Very happy with the service. Arrived at the designated time of the appointment, and no waiting time was involved. Very happy with the service. More
by mini
January 26, 2024
I was pleased they were able to fit me in the same day service people very friendly, took care of the problem, right away and love the fact they have loaner cars service people very friendly, took care of the problem, right away and love the fact they have loaner cars More
by Aszymski
Employees Worked With
January 20, 2024
I did not have an appt but they were able to diagnose a serious issue. I could not leave without it getting fixed. They got me a loaner car. The repair was done by 7 pm. I returned the next day to get my c serious issue. I could not leave without it getting fixed. They got me a loaner car. The repair was done by 7 pm. I returned the next day to get my car. I appreciate their concern & ability to fit my car repair in even tho they were very busy. Thank you. More
by Eloise1255
Employees Worked With
January 20, 2024
I would not invest in the tire service plan when buying a new car from Subaru. I don’t remember how much it was, they sold us a number of extended warranty’s when buying our 2022 Subaru ascent, I can’t remem new car from Subaru. I don’t remember how much it was, they sold us a number of extended warranty’s when buying our 2022 Subaru ascent, I can’t remember all the cost. However, if it was anything more then $10 I would say it isn’t worth it. I had two issues with nails in tires and/or not holding air. They plugged it, which my understanding is not the proper way to fix them. I have had tires “patched” before and that is acceptable to me, however “plugs”, I thought you did on the side of the road just to get you to a place where you can get it fixed properly. At Brilliance Subaru they say this is perfectly acceptable. I said great maybe you can go put it on your car and not mine. They didn’t budge and told me it would be fine. I took it to a different place and they said I need to buy new tires because it was too close to the side wall and had “run flat damage”? As well. I was stuck between listening to biased advice no matter where I went. One place that would have had to buy me a tire telling me it’s totally fine, and the other place where I pay for the tire, telling me I need to buy one. I left it at the time because I figured it was only a matter a time before the plug failed and I would get the tire that was owed to me. Now that it is cold, that tire is leaking air slowly and I fill it every other day. When I took it in for the oil change Tuesday, to brilliance Subaru, they said they couldn’t get it to leak and they said I need new tires anyway. The car has 30k mikes on it. I have had the cheapest tires from Walmart last longer then that on past cars. Plus, I don’t think it takes a genius to say that when the other three tires on the car, that don’t have plugs in them, are holding air fine and the one that does have a plug is leaking, that maybe that tire has a problem and should be replaced. Also, dunking the tire in water when there is no weight on it and it’s been inside and warm for a couple hours probably won’t show a leak that happens slowly over a couple days. But that is apparently good enough for them to send me on my way with my very unsafe tire. I really can’t believe that after spending all the money I have at Brilliance Subaru with buying the car itself and the extra service plans, they won’t pony up for a (1) new tire. It’s mind boggling. I just wouldn’t recommend paying for any extra services from brilliance Subaru or getting your car serviced there. They do the bare minimum and they only have to cover the tires until 30k miles apparently because they put the absolute cheapest tires possible on there brand new $50,000 cars. I gave them 2 stars because they did tell me all this xx with a smile on there face. Which somehow helps :) More
by diciccoconst
January 10, 2024
The staff is always welcoming and friendly. They keep you informed about the status of your car. They keep you informed about the status of your car. More
by joustfam
January 10, 2024
Incredible service, honest and helpful! Took the time to fill out a form to get my car battery warranty extended! Also they show me what maintenance my car needed with zero pressure to have Took the time to fill out a form to get my car battery warranty extended! Also they show me what maintenance my car needed with zero pressure to have it done! More
by m1_contreras
January 04, 2024
Loyal customer here, I keep coming back due to the professionalism of everyone. They are always willing to help. Many times they did not charge me for small things that makes me feel like they care a professionalism of everyone. They are always willing to help. Many times they did not charge me for small things that makes me feel like they care about their customers and it’s not all about money. More
by Szmit Anna
December 23, 2023
As always good experience. The staff is very courteous and the wait time is not that long. The staff is very courteous and the wait time is not that long. More
by martinez_marius
Employees Worked With
