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Brown & Wood Inc.
Greenville, NC
184 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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184 Reviews of Brown & Wood Inc.
May 24, 2019
Lost a lot of money This was my third purchase from Brown and Wood. The first two went okay but my third was terrible. I purchased a 2016 Tahoe and had it two weeks. It h This was my third purchase from Brown and Wood. The first two went okay but my third was terrible. I purchased a 2016 Tahoe and had it two weeks. It had a loud ticking noise every time I accelerated. It drove terrible. I got 2 GM Mechanics in my area to look at the vehicle and they said something was clearly wrong. When I took it to Brown and Wood to be fixed, of course they said they did not hear the noise. I probably talked to everyone in the dealership. I asked to trade in for a Acadia and I was told it would have to be new so I would not be in the hole. Brown and Wood was going to charge me a ridiculous price to get out of the Tahoe. With my hands tied I tried my luck at Boyd Chevrolet in Emporia. Luckily they gave me a great price for my trade in and got me in a brand new Acadia for 7 thousand dollars cheaper than what Brown and Wood offered AND informed me the Tahoe I purchased from Brown and Wood had been wrecked. I WAS a loyal customer but I will not be returning. More
by WhitneyJ
Employees Worked With
Jeff Stein
May 18, 2019
Service I have been a loyal customer for 20 plus years. I bring my car to a dealership that I can trust. When my service is complete I don’t even have to chec I have been a loyal customer for 20 plus years. I bring my car to a dealership that I can trust. When my service is complete I don’t even have to check it. I know that it is right. I have bought many cars there some new some used. No problems. More
by Tombarb
Employees Worked With
Mark Stamper
March 21, 2019
best car buying experience we had the best car buying experience ever! great customer service. we will continue to use them for all our vehicle needs. go check them out. we had the best car buying experience ever! great customer service. we will continue to use them for all our vehicle needs. go check them out. More
by tarynflowers
Employees Worked With
rob franks
January 17, 2019
New Enclave Purchase! WOW!!!!! Thomas Frushour was so great to work with. We drove several vehicles before choosing the 2019 Buick Enclave! The Sales Manager Robert Franks provided Thomas Frushour was so great to work with. We drove several vehicles before choosing the 2019 Buick Enclave! The Sales Manager Robert Franks provided a smooth transaction that made us very comfortable. Thank you Thomas & Rob! Stephanie More
by SAS
Employees Worked With
Rob Franks, Jeff Stein
October 17, 2018
Great Service and pricing While I have had numerous problems with my GMC, Brown and Wood service has been outstanding with loaners and keeping me updated on my status. While I have had numerous problems with my GMC, Brown and Wood service has been outstanding with loaners and keeping me updated on my status. More
by Ecpirates96
Employees Worked With
Jeff Stein
May 07, 2018
Best dealership in the area I bought my first new car here in 1976 and have come back many times. The service department is responsive and helpful. I am greeted as I come in as I bought my first new car here in 1976 and have come back many times. The service department is responsive and helpful. I am greeted as I come in as though I were a family member and just like "Cheers," everybody knows my name. More
by GGladd3n
Employees Worked With
Kirt Nichols
January 03, 2018
Great Service Over the years, I have been most fortunate to receive excellent customer service at Brown & Wood, with Greg Harris as my personal customer service man Over the years, I have been most fortunate to receive excellent customer service at Brown & Wood, with Greg Harris as my personal customer service manager. I always receive great service from the Cadillac team, the finance department who receives invoice payments, and from the associated service personnel around the work desk. I really appreciate this experience. Tom Tucker More
by Tom
Employees Worked With
Jeff Stein
December 22, 2017
Great customer service Excellent customer service, Kudos to Greg Harris for his great customer service, He and the rest of the Cadillac team do a great job and the dealershi Excellent customer service, Kudos to Greg Harris for his great customer service, He and the rest of the Cadillac team do a great job and the dealership is lucky to have those guys. More
by Tbb
Employees Worked With
Greg Harris
December 01, 2017
excellent service ,Eric Styons was very very helpful. I came to get my oil changed and tires rotated. I was well pleased. Eric Styons did a excellent job. He made sure that me and my car was taking care I came to get my oil changed and tires rotated. I was well pleased. Eric Styons did a excellent job. He made sure that me and my car was taking care of in a timely manner. Eric was very polite and very considered about me and m car. When I come back to service my car, I am looking forward to see Eric Styons. More
by payday
Employees Worked With
Eric Styons
November 19, 2017
Excellent Service!! I have been taking my Cadillac to Brown and Wood service department since I purchased it in 2014. I have never had an unpleasant experience. Everyone I have been taking my Cadillac to Brown and Wood service department since I purchased it in 2014. I have never had an unpleasant experience. Everyone I have dealt with have been so professional. I have never felt as if they were trying to get over on me because I am a female. They are always finished with my vehicle in a reasonable time and if they cannot get it done in a certain amount of time, they ask if I would like a loaner. The customer service at this place is TOP NOTCH. More
by Helena Kirkland-Werts
Employees Worked With
Greg
