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Bryan College Station Toyota - Service Center

Bryan, TX

4.8
506 Reviews
Call Service Center (979) 776-0404

506 Reviews of Bryan College Station Toyota - Service Center

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October 22, 2024

Good, friendly service. Efficient and timely. Reminders can be a bother, but help assure that we get the work done. More

by Gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Bryan College Station Toyota responded

Thank you so much for your kind review! It’s wonderful to hear that you found our service friendly and efficient. We totally get that reminders can be a bit of a bother, but we’re glad they help keep things on track. If there’s anything you thing you need in the future, please don’t hesitate to reach out. We’re here for you!

October 22, 2024

Jesse was great to deal with but the process is too slow,? Otherwise it is fine More

by STEVEVORENKAMP2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Bryan College Station Toyota responded

It’s wonderful to hear that Jesse made a great impression during your visit! We understand that the timing of the process didn’t meet your expectations, and we appreciate your patience. Your feedback helps us recognize areas where we can improve, and we’ll continue working to make the experience quicker and more efficient while still providing the quality service you deserve.

October 21, 2024

Over priced parts and requested service not completed. This is why I feel dealerships provide service that I can get for less money somewhere else. More

by SCLIMITED1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Rogers
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Bryan College Station Toyota responded

We’re sorry to hear that you feel this way about your recent experience with us. It’s concerning to know that you found our parts overpriced and that your requested service was not completed. We strive to provide quality service and fair pricing, and your feedback is vital for us to improve. Please consider reaching out to our Customer Relations Manager at customerservice@purdygroupusa.com, so we can address your concerns directly and work towards a better resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

October 20, 2024

I’ve been doing business with Bryan Toyota since 2013 always treated me fairly , no high pressure sales techniques Everyone is professional and eager to help More

by teresacannon61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Bryan College Station Toyota responded

Teresa, we're over the moon to hear about your continued positive experience with us since 2013! It's great to know that our team consistently treats you fairly and provides a no-pressure environment. We strive to maintain a professional and helpful atmosphere, and your feedback is truly appreciated. Thank you for your loyalty to us for 10+ years, we look forward to serving you for many more!

October 20, 2024

Have had an appointment every service. Minimum of 2hr turn around time. Previous appointment tire was patched instead of replaced - despite warranty purchased from dealership and no consul More

by adamizavala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Birdwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Loudermilk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Bryan College Station Toyota responded

We’re sorry to hear about your experience and understand your frustration. It’s important to us that every service visit meets your expectations, and we apologize for the delays and the issue with your tire. We’d like the opportunity to make this right. We kindly ask that you please reach out to our Customer Relations Manager so we can address your concerns directly and find a solution. Your feedback is important, and we’re committed to improving your experience!

October 19, 2024

My oil change and tire rotation service was done quickly and my car drove smoothly. More

by AJK7784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Bryan College Station Toyota responded

It’s fantastic to hear that your service went quickly and left your car running smoothly! We love knowing that we could get you back on the road without delay. Thank you for sharing your experience, and we’re here whenever you need us for your next service!

October 19, 2024

I have enjoyed every encounter with them from the purchase of my vehicle then the purchase of my son's. They have been polite, they never pressured me, and they have taken excellent care of my vehicl More

by KJFOSSLER2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Bryan College Station Toyota responded

Your words mean so much to us! We’re delighted to hear that every experience—from purchasing your vehicle and your son's, to each service visit—has been so positive. It’s our goal to treat every customer like family, providing polite and professional service without any pressure. Knowing we’ve taken good care of you and your vehicles makes us incredibly proud. Thank you for your continued trust—we’re always here whenever you need us!

October 19, 2024

Everyone was nice, service was excellent, didn't have to wait for hours on having maintenance done. More

by LLAMASM493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Bryan College Station Toyota responded

We’re so happy to hear that your service experience was quick and pleasant! Our team always aims to provide excellent service without long wait times, so it’s wonderful to know we hit the mark. Thank you for sharing your feedback, and we look forward to taking care of you again in the future!

October 19, 2024

Great service and friendly service folks . Carey took care of my vehicle professionally and in timely manner. More

by AKRAM_ABUODEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Bryan College Station Toyota responded

We’re thrilled to hear about your positive experience! It’s wonderful that Carey provided you with professional and timely service. Our team takes pride in delivering friendly and efficient care, and your feedback truly makes our day. Thank you for sharing your thoughts, and we look forward to serving you again in the future!

October 19, 2024

Continued good services on our both vehicle maintenance over a decade and we are highly satiesfied.. Congratullation and thank you! More

by SPCHAKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Bryan College Station Toyota responded

What an incredible milestone! We’re truly grateful for your continued trust in us for over a decade. It’s wonderful to know that you’re highly satisfied with our service on both of your vehicles. Thank you for your kind words and for being a valued part of our family. We look forward to many more years of keeping your vehicles in great shape!

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