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Burnsville Toyota - Service Center

Burnsville, MN

4.4
1,048 Reviews
Call Service Center (952) 592-9846

1,048 Reviews of Burnsville Toyota - Service Center

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May 24, 2024

I always feel like the work done can be trusted and done right. They always treat me well. More

by MIKEKUETHE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Burnsville Toyota responded

Thank you for the positive review, Mike! We're glad to hear that you trust Burnsville Toyota's work and feel well-treated by our team. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 23, 2024

Tyler was very helpful. He has helped me before and I appreciated his service again More

by mclendening
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Burnsville Toyota responded

Thank you for taking the time to leave a 5-star review for Burnsville Toyota. We are thrilled to hear that Tyler provided you with exceptional service once again. We truly appreciate your continued loyalty and look forward to assisting you in the future. Please don't hesitate to reach out if you need anything else. Thank you again for choosing Burnsville Toyota. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 23, 2024

My experience with Burnsville Toyota was absolutely fantastic. Jason went above and beyond for my vehicle, including assisting with an insurance claim. His communication was phenomenal. I am a customer More

by PATTYZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Burnsville Toyota responded

Thank you, Patty, for sharing your fantastic experience with Burnsville Toyota and highlighting Jason's exceptional service. We appreciate your loyalty and look forward to serving you again in the future. If you need any further assistance or have any questions, please don't hesitate to contact us. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 23, 2024

$157 for an oil change and a tire rotation…go somewhere else since it’s not even fast when you have an appointment More

by NEIL.CARDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Mitchem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Colby
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience, Neil. We're disappointed to hear that our service fell short of your expectations. We strive to provide efficient and high-quality service for all our customers. Please reach out to me so I can address your concerns and work to make improve your experience with us. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 23, 2024

Tyler reviewed the maintenance history and suggested what needed to done. He gave an estimated time frame to complete the tasks and was right on with the time required and final cost.💲 More

by mzrph1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Burnsville Toyota responded

Thank you for taking the time to share your positive experience, Tyler. We are delighted to hear that you were satisfied with Burnsville Toyota's service. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 23, 2024

Took care of my standard 5,000 mile maintenance in a timely manner and at a reasonable cost More

by STANMORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Burnsville Toyota responded

Thank you for taking the time to leave a 5-star review for Burnsville Toyota. We are delighted to hear that you had a positive experience with your 5,000-mile maintenance, finding it timely and reasonably priced. We look forward to assisting you with any future vehicle needs you may have. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 22, 2024

The service center was very acceptable. Duration of service was much longer than quoted by intake person. More

by JODEFRITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback. We appreciate your review of Burnsville Toyota's service center. We will address the discrepancy in the service duration to ensure a more accurate estimate next time. If you have any further concerns, please feel free to contact us directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 21, 2024

My appointment was at 12:30pm. It was around 2 before it was done. To me it seems too long to wait. If I had just dropped in then a big delay would be understandable. For an ap More

by PPALMI100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback. We appreciate your kind words about the interactions with our team at Burnsville Toyota. We understand your concern regarding the wait time during your appointment and will take this into consideration to improve our services. If you would like to discuss this further or have any other feedback, please feel free to contact me directly. We value your business and hope to provide you with a better experience in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 21, 2024

I have always liked the whole service experience at Burnsville Toyota. The quality of everything is top notch. I don't even whine when I have to pay the bill. LOL. More

by LARS2295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Burnsville Toyota responded

Thank you for the fantastic review, Lars! We are thrilled to hear that you had a top-notch experience with us at Burnsville Toyota. We appreciate your kind words about our service quality. Looking forward to your next visit! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 21, 2024

Very professional. Thorough. Walked me through the steps in the process for servicing my Highlander. No surprises. More

by MWIITALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Burnsville Toyota responded

Thank you for the positive review! We're glad to hear that you had a great experience servicing your Highlander with us at Burnsville Toyota. We appreciate your feedback and look forward to assisting you again in the future. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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