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Burnsville Toyota - Service Center

Burnsville, MN

4.3
990 Reviews
Call Service Center (952) 592-9846

990 Reviews of Burnsville Toyota - Service Center

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May 07, 2024

i dont' mind filling out reviews but dont' have time for a wordy review each time. More

by RISKALLAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 07, 2024

Efficient. Good communication via personally as well as on video. Got me in early. Friendly Polite More

by DAR.CRUSHSHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
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Helpful
May 05, 2024

I found scratches on my console (passenger side). Vehicle is only 6 mos old. Not happy! More

by EMDEX001
Recommend Dealer
No
Employees Worked With
Mario Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Burnsville Toyota responded

I appreciate you bringing this to my attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 04, 2024

This is the first time when I had my car serviced at Burnsville Toyota that I found the service less than exemplary. I texted my advisor twice - once for a status update and after for clarification abou More

by JIMH_MISC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Burnsville Toyota responded

I’d like to thank you for sharing details of your recent experience at our service center, Jim. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you and restoring your trust in our dealership. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 04, 2024

excellent service was informed of findings of recall and advised immediately that there were no defects noted excellent waiting area and wonderful staff More

by guard42362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stibal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Colby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean O'Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Flenniken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Burnsville Toyota responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 04, 2024

Tyler Johnston is a great service advisor. From start to finish he keeps you informed as the how things are going. And comes and gets you when everything is done and its time to go. More

by JB.PSNEUMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Burnsville Toyota responded

JB, thank you for the awesome feedback! You're right, Tyler is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 04, 2024

We expect top quality care and service from staff at Burnsville Toyota and they never fail to deliver! Thank you! More

by EBRABEC54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Burnsville Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 04, 2024

I got in my car the next day and found one windshield wiper missing. called and Dave sent someone out to my house to replace it. More

by WALLY205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Burnsville Toyota responded

Thank you for the great feedback, Wally. We appreciate hearing all comments so we can provide the best service to our customers. I am glad we were able to get your windshield wiper replaced easily. Please reach out to me if you have any questions or concerns. We look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 02, 2024

Mario Majera it was awesome . His service and his attention since I arrived was amazing. More

by ARELAURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Burnsville Toyota responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Mario does for Burnsville Toyota and our customers. Hope to see you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
May 02, 2024

I can come in anytime even without a reservation. I know it may take longer but I bring things to read. Only complaint is the chairs are all uncomfortable for short people. Looked like there wer More

by KPHARTER
Service Time
Recommend Dealer
Yes
Employees Worked With
David Rednour
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May 06, 2024 -

Burnsville Toyota responded

Thank you for taking the time to provide this feedback about our waiting room. Our customers are our greatest asset and I am glad to hear you have been pleased with our service. Your feedback will be reviewed with our team and please don’t hesitate to contact me if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
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