Byers Mazda

I'm happy to say I like my new car, however, the actual buying process was really stressful and uncomfortable. We had already agreed on a price, but when I was ready to pay, I noticed several damages to t buying process was really stressful and uncomfortable. We had already agreed on a price, but when I was ready to pay, I noticed several damages to the car that we had never spoken about. The emblem was broken, the bumper was dented and broken with a slit in it and needed a new paint job because the paint was ripped off, and it needed a brand new battery. When I tried to negotiate a lower price to account for those repairs, the sales manager became unwilling to discuss it further. I felt completely ganged up on because two salesmen and two receptionists were just standing there crowding around me in the room and staring during my discussion with the sales manager. Being there felt so hostile and intimidating that I ended up walking out because I was so upset. When I later tried to call to handle the negotiation over the phone to avoid that intense environment, the sales manager immaturely refused to speak with me and just passed me off to someone else. On top of that, I experienced some pretty uncomfortable microaggressions. I am a native-born Columbus local and a child of immigrants. One of the staff members randomly told me my English was "really good," and when I said I’m literally from here, they kept digging and asking where my "background" was from. It felt irrelevant and pretty disrespectful. I chose this car for myself and am glad I got it, but the customer service here made me feel belittled and isolated. I just wanted to be honest about my experience so the team knows how that behavior actually impacts customers. More

Had oil change and loved the video explaining everything on my car Great customer service on my car Great customer service More

5 The dealership was very professional , understanding and always do high quality service The dealership was very professional , understanding and always do high quality service and always do high quality service The dealership was very professional , understanding and always do high quality service More

Ray was very patient, open, helpful, and easy to work with. Tried a couple cars out and came to the right decision in the end. Very good communication. with. Tried a couple cars out and came to the right decision in the end. Very good communication. More

The service tech that signed e was very kind and scheduled me in since I incorrectly scheduled the service a Subaru service department. Thank you very much!!! scheduled me in since I incorrectly scheduled the service a Subaru service department. Thank you very much!!! More

We always feel well taken care of at Byers! We know that our "special" diesel is always in good hands and that any questions we may have will be answered quickly. We know that our "special" diesel is always in good hands and that any questions we may have will be answered quickly. More

Everyone did a great job at explaining things to me. Keep up the good work. Keep up the good work. More

All encountered were great. Feel like I know them My fifth car in a row bought there Feel like I know them My fifth car in a row bought there More

Good They really helped me out with my problem. And also let me know what other things that needed my attention. And also let me know what other things that needed my attention. More

fine everything was fine i'd buy there again ray was good the process went smooth the process went smooth More