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Byers Mazda - Service Center

Columbus, OH

4.6
233 Reviews
Call Service Center (614) 714-5684

233 Reviews of Byers Mazda - Service Center

Sort by
December 14, 2024

We had an oil change in which we left and Stevie called to let me know that there was an oil leak and to bring it back immediately. Buyers gave us a loaner and sent us on our way. The found the leak on the More

by tbiggs2
Recommend Dealer
Yes
Employees Worked With
Stevie
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Dec 19, 2024 -

Byers Mazda responded

Thank you for sharing your experience with us. We're truly sorry for the inconvenience caused, but we're glad our team was able to catch the issue and resolve it promptly. Your safety and satisfaction are our top priorities, and we appreciate your understanding throughout the process. If there’s anything else we can do for you, don’t hesitate to reach out. Safe travels!

December 14, 2024

We had an oil change in which we left and Stevie called to let me know that there was an oil leak and to bring it back immediately. Buyers gave us a loaner and sent us on our way. The found the leak on the More

by tbiggs2
Recommend Dealer
Yes
Employees Worked With
Stevie
Report | Print
Dec 19, 2024 -

Byers Mazda responded

Thank you for taking the time to share your experience with us. While we sincerely regret the inconvenience caused, we’re so glad that the issue was quickly identified and resolved for you. Ensuring your vehicle is in top condition is always our priority, and we appreciate your understanding throughout the process. If there’s anything else we can do for you, please don’t hesitate to reach out. Safe travels!

November 19, 2024

Took car in for service; great communication throughout the process, service was completed when promised. Highly recommended. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 16, 2024

I am still having the same issue that I brought it in with. They were fairly easy to get my car scheduled and communication was very good More

by kholden529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Pezzutti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 07, 2024

Once I reached someone, service was good and staff was extremely helpful. I have nothing else to say. (15 word minimum). More

by cllutman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with either person. Just the very helpful lady at the service desk
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November 01, 2024

Greatest caring helpful friendly they made it possible for my car fix rate 1000 precedent More

by sylhaykirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Pezzutti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wiswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 16, 2024

Respectful and timely. . thank you for the discount… appreciate the 1 year warranty.. will want to make this vehicle last 3 more years More

by tonymiller43221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wiswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 09, 2024

Great friendly service. Great staff and communication. . Ken was very helpful and pleasant. Will go back More

by Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Byers Mazda responded

Thank you so much for your kind words! We're thrilled to hear that Ken and the rest of our team provided you with great service and communication. Your satisfaction is our top priority, and it's wonderful to know you'll be visiting us again. We look forward to welcoming you back soon!

October 08, 2024

I always feel comfortable bringing my car in for service knowing that the staff will be professional and honest. Also really enjoy the video that is sent by the service tech at the end. More

by peggyfav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : can’t remember the young girl working that took care of me but she was great
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October 08, 2024

Ken King is the best customer service person I have ever dealt with in any sort of business. He provides fantastic service! More

by Rhino-7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Byers Mazda responded

Thank you so much for your kind words about Ken King! We're thrilled to hear that he provided you with fantastic service. Our team strives to deliver exceptional experiences, and it’s rewarding to know we’re achieving that. We’ll be sure to pass along your compliments to Ken—he'll be delighted to hear them. Thank you for choosing to do business with us, and we look forward to serving you again soon!

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