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Byers Toyota

Delaware, OH

4.6
2,514 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,514 reviews

October 20, 2020

Found the car I was looking for at Byers. Dealership was reasonably close to where I live. Purchase experience was good over all. I would consider purchasing another car there. More

by ywammer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hoppes
Oct 23, 2020 -

Byers Toyota responded

Thanks for choosing Byers Toyota we greatly appreciate the business.

October 20, 2020

Everything fine except for the maskless people in the service waiting room and no one enforcing the mask requirement. I told Chelsie via text but the offenders were gone by the time she responded. Very u More

by mwjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chelsie
Oct 23, 2020 -

Byers Toyota responded

Thanks for you input. We have forwarded your concerns on to our management staff. Your safety and that of all customers is a top priority of ours. As you might have noticed we do provide face masks to those who do not have one with them and we ask that they wear it while in the building. We also provide hand sanitation stations and are constantly cleaning the traffic areas of the dealership working to keep a safe environment for all. We will work with our staff to monitor the situation more closely.

Oct 23, 2020 -

mwjohnson responded

How should I handle the same situation if it happens in the future? I don't think it's another customer's responsibility to a challenge the non-mask wearer. Can I asked that my vehicle be removed from service and leave the premises

Oct 23, 2020 -

Byers Toyota responded

You are correct it is not your responsibility. Just bring it to our attention and we have instructed our management staff to address the situation. We will also try to do a better job monitoring our waiting areas. We do try to provide several different areas to keep people apart - including our showroom and an outdoor seating area.

October 19, 2020

Tara was helpful and friendly, as always. She led me to the parts dept, assisted me in collecting the proper replacement key, and guided me. More

by hazelton22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
Oct 20, 2020 -

Byers Toyota responded

Happy to hear Tara is doing a great job taking care of you and your automotive needs. We appreciate the business.

October 17, 2020

I enjoyed my experience purchasing my 2019 Honda Accord from Kyle. The dealership was extremely nice and everyone that help me with the process was extremely kind! More

by largestephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Rausch
Oct 19, 2020 -

Byers Toyota responded

Thank you for choosing Byers Toyota to purchase your Honda Accord! We greatly appreciate your positive review and your support!

October 15, 2020

Tim Bidwell was a great person to work with.! Answered every question, and made my business feel wanted! My next car will be from Byers! More

by baer_breanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Bidwell
Oct 16, 2020 -

Byers Toyota responded

Thanks - for the 5 Stars. We appreciate you taking the time to rate us and for the kind words. So happy to hear Tim did a great job taking care of you and you automotive needs. Thanks so much.

October 15, 2020

Very quick service and friendly as always. Explained to me clearly what my options were and made sure that I understood. I enjoy going to Byers More

by rodbrown21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Byers Toyota responded

We are glad to be of service! Thanks so much for choosing Byers Toyota

October 14, 2020

This is my second car I have taken here for service. Always courteous and informative. Never pushy. These are things that keep me coming back. More

by Mottenwestar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer, Dan Kelley
Oct 16, 2020 -

Byers Toyota responded

Thank you! We appreciate the 5 stars and are happy to have you as our customer.. Keep coming back..

October 14, 2020

Nice people to deal with. Have gotten my last three Highlanders here. Feel like I was dealt with fairly and will return at the end of this lease. More

by bradford_arnold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Bray
Oct 16, 2020 -

Byers Toyota responded

Thank you for the business and the 5 Stars. We appreciate you and are so happy that you choose Byers Toyota for your automotive needs.

October 13, 2020

They had the wrong phone number (my husband’s) and left him a message when the car was done. I wasted an hour and a half waiting for it before we realized what happened. I would advise asking customers wha More

by mark.kindberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of name
Oct 16, 2020 -

Byers Toyota responded

Thanks for taking the time to let us know your frustration. We apologize for the inconvenience and the time wasted. We will make sure we let our service advisors know to ask for a phone number in the future.

October 13, 2020

Great experience with a professional and personable team. Love the new designs in the Toyota Highlander, Venza and RAV4. I bought a Highlander XLE but could have been happy with any of the vehicles. More

by Sheryldarnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Garverick and Brian, Trevor McKinney
Oct 16, 2020 -

Byers Toyota responded

Enjoy your new Highlander! Glad to hear the sales Team did a great job taking care of you and your automotive needs. Thank you for choosing Byers.

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