Byers Toyota

Return service When we purchased our 2017 Highlander, we had a good experience with the sales department; however warranty repair is a far different story! This is When we purchased our 2017 Highlander, we had a good experience with the sales department; however warranty repair is a far different story! This is the second time I had to return for the same issue. Both times I felt as though the priority of the service department was to make sure that I knew that this may be my problem and may not be covered by warranty. Of course it was a Toyota issue and a part had to be ordered. I now live in fear that this same issue could occur again and I would again have to encounter the service person! Never had any issues when I drove Hondas for many years! More

Sales review I had the best experience with my salesman. He was not pushy (which I can’t Satan’s). He was very knowledgeable. Love my car. I had the best experience with my salesman. He was not pushy (which I can’t Satan’s). He was very knowledgeable. Love my car. More

1st service after sales The service member came up and already had notes prepared that he knew who I was and what I was there for. Let’s the keys and the service was done on The service member came up and already had notes prepared that he knew who I was and what I was there for. Let’s the keys and the service was done on time. Efficient use of data to enhance customer experience. More

Very professional, thorough and quick! Tony Routt ALWAYS been professional, courteous and I trust him with my vehicles. Having trust to me is the most important aspect of having your vehic Tony Routt ALWAYS been professional, courteous and I trust him with my vehicles. Having trust to me is the most important aspect of having your vehicles serviced. I would also like to call out Tara Farmer as with 3 vehicles, both have handled the servicing of my vehicles. They are both like family to me. I always have a great time when I bring my vehicles in because I know I will have an opportunity to see both Tara & Tony. They are super people and like I said, they are like family to me. I don't have a worry in the world because I know they will ALWAYS recommend what is best for my vehicles. More

Pleasant Staff was great and friendly no pressure sales Chris Gordon was very patient with our questions Chris was very informative we where treated like we fr Staff was great and friendly no pressure sales Chris Gordon was very patient with our questions Chris was very informative we where treated like we friends and family More

Relaxed Good to work with online to learn get pricing and additional vehicle options (running boards installed). Did not feel pressured to purchase. Nice peop Good to work with online to learn get pricing and additional vehicle options (running boards installed). Did not feel pressured to purchase. Nice people to work with. More

Underwhelming The last 2 times I’ve been in for service, I have been offered a car wash by the service advisor. Both times I answered yes please. Both times the c The last 2 times I’ve been in for service, I have been offered a car wash by the service advisor. Both times I answered yes please. Both times the car hasn’t been washed. I’m not sure where the disconnect is but it doesn’t instill confidence that my car is getting the service I’ve come in for if I can’t even get the car wash I’ve been promised. More

Love Byers Service Dept. Service reps are ALWAYS courteous, through, and efficient. We own a Toyota and a GMC and are now having both cars serviced here due to our past exper Service reps are ALWAYS courteous, through, and efficient. We own a Toyota and a GMC and are now having both cars serviced here due to our past experiences with the Byers Service Team. More

service This is one of the VERY FEW times that I didn't have to return to the dealership, because they didn't reset the maintenance warning. Thank you - this This is one of the VERY FEW times that I didn't have to return to the dealership, because they didn't reset the maintenance warning. Thank you - this saved me a 80 minute round trip. More

The usual outstanding service from beginning to end Oustanding service done right the first time and genuine Toyota parts is why I have Byers to service all of my Toyota and Lexus vehicles! Oustanding service done right the first time and genuine Toyota parts is why I have Byers to service all of my Toyota and Lexus vehicles! More