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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,504 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,504 reviews

May 29, 2025

Amare was one of the best sales people ive ever worked with. Very helpful in choosing my car and helping me through the prcoess. More

by Nick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amare Pedraza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Byers Toyota responded

Thank you for sharing your experience! We're thrilled to hear that Amare provided such exceptional assistance in helping you choose your car and guiding you through the process. We strive to make every step seamless and enjoyable, and it’s wonderful to know Amare made that possible for you. If you need anything else or have further questions, don’t hesitate to reach out. Enjoy your new car!

May 29, 2025

Good personality, they did forget to check lights and I had a low beam out. So they had to run my truck back in. I was told no charge for headlamp replacement only 30.00 for the bulb. Bulb charge was 42.00 More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t remember names.
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Jun 09, 2025 -

Byers Toyota responded

Thank you for taking the time to share your experience with us. We truly appreciate your understanding and your feedback about the service. We’re sorry for the oversight with the light check and for the confusion regarding the bulb charge. Your comments help us identify areas where we can improve, and we’ll make sure to address this with our team to prevent similar issues in the future. If there’s anything else we can do to make this right or improve your experience, please don’t hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to serve you better next time. Thank you for letting us know!

May 28, 2025

I asked for a car wash and it came back to me soaking wet completely still filthy looked like they had just spread it down with a hose next time. Just say the car wash isn't working make something up. I don' More

by Sumer.Corna
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
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Jun 09, 2025 -

Byers Toyota responded

Thank you for sharing your feedback with us. I’m truly sorry to hear about your experience with the car wash. This is not the level of service we aim to provide, and I understand how frustrating this must have been for you. Your concerns are incredibly important to us, and I want to assure you that we’ll take steps to address this issue with our team. Our goal is to ensure every vehicle receives the care and attention it deserves, and it’s clear we fell short this time. If you’re open to it, I’d love the opportunity to make this right for you. Please feel free to reach out to us directly so we can discuss how to turn this around and regain your trust. Thank you for bringing this to our attention. We value your business and hope to provide you with a much better experience in the future.

May 28, 2025

Only talked to Amare. He was very helpful and one other person on sale of car. More

by joerisch1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Decaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amare Pedraza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Byers Toyota responded

Thank you for sharing your experience! We're thrilled to hear that Amare and our team were helpful during the process of purchasing your car. Your feedback means the world to us, and we’re here whenever you need assistance in the future. Enjoy your new car!

May 27, 2025

2 hr oil change that I am charged for? I bought at Chesrown last car purchase and received free oil changes for the life of the vehicle. In ten years I never waited 2 hours for an oil chan More

by erinmiller740
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joirdan vaughan
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Jun 09, 2025 -

Byers Toyota responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent oil change appointment. Your time is extremely valuable, and we understand how frustrating a long wait can be, especially when you’ve previously had quicker experiences elsewhere. We take your concerns very seriously and will look into this matter to ensure we can improve our processes. Providing an efficient and high-quality service is a top priority for us, and your feedback helps us identify areas where we can do better. If you have any further concerns or would like to discuss this experience more, please don’t hesitate to reach out to us directly. We’d love the opportunity to make things right for you. Thank you again for bringing this to our attention.

May 24, 2025

Very honest, helpful, and informative. They made the experience easy. Shayne was great, as was Tony Patitu, who we first spoke to over the phone. Shayne continues to be kind and helpful. I More

by roxann_newton
Recommend Dealer
Yes
Employees Worked With
Shayne Becker
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May 21, 2025

Quick updates and great communication. Courtesy van is great I appreciate the service I didn't have to take a day off work to get my car serviced. More

by dana_urrutia
Recommend Dealer
Yes
Employees Worked With
I believe it was Scott
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May 21, 2025 -

dana_urrutia responded

No

May 22, 2025 -

Byers Toyota responded

Thank you so much for your kind review! We're thrilled to hear that our quick updates and great communication made your experience seamless. We're especially glad the courtesy van helped you keep your busy schedule on track without taking a day off work. We appreciate your trust in us for your car service needs and look forward to serving you again!

May 20, 2025

Adam, Dominic and Jeff were great! ! They made me feel comfortable and took good care of me. They were patient while I looked at several vehicles and even changed my mind about what I More

by MJP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Rickard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Byers Toyota responded

Thank you so much for sharing your experience! We're thrilled to hear that Adam, Dominic, and Jeff made you feel comfortable and provided the patience and professionalism you deserve while helping you find the perfect vehicle. We’re proud to have them on our team, and it’s wonderful to know they went above and beyond for you. Your recommendation means the world to us, and we hope you enjoy your new vehicle! If you need anything in the future, don’t hesitate to reach out. Happy driving! 🚗

May 17, 2025

Efficient and good customer service The service is always done in a timely manner and they don't pressure me to have services that I don't want to have More

by crbarton21
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
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May 19, 2025 -

Byers Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you’ve had a positive experience with our service. Providing efficient and pressure-free service is something we prioritize, so knowing that we’ve met your expectations means a lot to us. We look forward to continuing to serve you in the future!

May 16, 2025

The salesman was a very genuine guy. I felt that I could trust him. I felt very comfortable working with him. More

by bruce.walker67
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff "Mullzie" Mull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Byers Toyota responded

Thank you so much for your kind feedback! We’re thrilled to hear that you had such a positive experience working with our salesman. Building trust and ensuring comfort are priorities for us, and it’s wonderful to know we met your expectations. If you need anything in the future, don’t hesitate to reach out—we’d be happy to assist you again!

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