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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,473 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,473 reviews

November 19, 2023

Efficient , and I didn't feel like I was being taken . ... A vantage of More

by mollieann09
Recommend Dealer
Yes
Employees Worked With
Shayne Becker
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Dec 29, 2023 -

Byers Toyota responded

Thank you for sharing your experience at Byers Toyota! We're so happy to hear that you had an efficient and positive visit. It's always our goal to make our customers feel valued and well taken care of, without any sense of being taken advantage of. We appreciate your business and hope to see you again in the future.

November 18, 2023

Very friendly and professional service. Always prompt about getting me in and scheduled time for service is very accurate. I have never had any problems with the service provided and will c More

by ceceliafathi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson
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Dec 21, 2023 -

Byers Toyota responded

Thank you for your kind words, and for putting your trust in Byers Toyota for all your car maintenance. Our team of experts are committed to providing high quality service, so we're thrilled to hear that you have had an overall positive experience with us! It's wonderful that you are continuing to bring your 17 year old Scion XB to us after all this time. We look forward to helping you keep your car running in top condition for many years to come.

November 18, 2023

Josh Lewis and the service team has given my family and I incredible service over the last 10 years. They have been attentive, helpful, pleasant and always go above and beyond. More

by rebekah.monroe
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gynnae Britton
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Dec 21, 2023 -

Byers Toyota responded

We at Byers Toyota couldn't be more delighted to hear your family has had such a positive experience with us over the past 10 years, Rebekah! We are happy to hear that you have found our service team attentive and helpful and that they exceeded your expectations. It's wonderful that they were able to make your experience one of pleasantry for an entire decade. We hope to continue providing exceptional quality service should you need it in the future. Thanks so much for leaving this review and expressing how much our team has done for you over the years!

November 17, 2023

By far the best service department I have dealt with. Highly recommend this dealership for all your service needs :) More

by chels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
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Dec 21, 2023 -

Byers Toyota responded

We appreciate your kind words about Byers Toyota, and we're thrilled to hear that you had such a positive experience in our service department. Thank you for taking the time to share your review! It means a lot to us to know that we've been able to meet all of your car servicing needs. We are glad that you are recommending our dealership and would love for you to come visit again soon. Our goal is always to exceed customer expectations and provide superior automotive care, so if there is anything we can do to make your next visit more enjoyable don't hesitate to let us know. Many thanks again for the five stars!

November 16, 2023

The service department does a good job of explaining any all appropriate work to be completed on my vehicles. More

by greenpointmark98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hopson
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Dec 21, 2023 -

Byers Toyota responded

Thank you for your 5-star review of Byers Toyota, we really appreciate it! It's such a great feeling to know that our Service Department team is providing beneficial information and advice regarding vehicle maintenance. We strive to provide each guest with the highest level of care and customer service and I'm proud to hear that's being delivered successfully on this occasion. We hope you will continue relying upon us when your vehicle needs servicing in the future. Your feedback is always welcomed here - please don't hesitate to contact us should you need additional assistance or have further recommendations. Thank you for choosing Byers Toyota!

November 15, 2023

The customer service is excellent and the dealership is really nice as well. I would recommend you go there for sales, parts, or service. I had amazing customer service dealing with all three More

by vage one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Dec 21, 2023 -

Byers Toyota responded

Thank you so much for taking the time to review your recent visit with us at Byers Toyota! We work hard to create an environment with excellent customer service and quality products, so we're glad to hear you had a great experience when dealing with our sales, parts, and service teams. Your positive review motivates us and we appreciate your kind words! We look forward to seeing you again soon and if there is anything else we can do for you please don't hesitate to reach out.

November 11, 2023

There is very friendly and knowledgeable and helpful people in this dealership and It was a pleasure to work with Shawn and also Tyler! They were very professional but down to earth at the same time! I More

by richardson.kathie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Butch Chipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Byers Toyota responded

Thank you for taking the time to share your experience with us, Richardson! We're pleased to hear that you had a great time in our dealership and that our staff, Shawn and Tyler, were professional, friendly, and helpful. It's through feedback such as yours that we stay motivated to maintain a high-quality customer experience. Sharing trustworthy advice earned our team members’ your trust and lasting respect! We are thrilled that you would recommend us to friends and family, that means a lot! Thank you for choosing Byers Toyota. We hope to see you again soon!

November 10, 2023

The reason I choose Byers is Tara and Josh we have been customers for 20+ years More

by FRC314
Recommend Dealer
Yes
Employees Worked With
Tara Farmer, Tara Farmer
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Nov 10, 2023 -

Byers Toyota responded

Thank you so much for giving Byers Toyota five stars, and for being faithful customers for over two decades! We value the loyalty of our customers and couldn't be more grateful for your trust in us. It is wonderful to hear that Tara and Josh have been such an asset to your experience - they are a key part of our team and we are glad they have served you so well! We appreciate you taking the time to provide your valuable feedback - it keeps us motivated and inspired to continue providing outstanding service to all of our loyal customers. From the entire Byers Toyota family, thank you very much. We hope to see you again soon!

November 09, 2023

I was there for almost 3 hours when I believe the service was supposed to last 45 minutes. I'm not even sure if the problem is fixed. I bought a used2020 rav 4 in 2021 and I've had lots of problems with it. More

by Julieschunatz
Recommend Dealer
Yes
Employees Worked With
Chelsea
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Nov 10, 2023 -

Byers Toyota responded

Thank you for taking the time to provide your feedback about your experience at Byers Toyota. We apologize for the slow turnaround time during the servicing of your 2020 RAV 4 and understand why you feel frustrated with the situation. We strive to provide excellent service and are disappointed when do not deliver on this commitment. We want to ensure you that we take customer satisfaction seriously. If there appears to be any unresolved issues with your car, please contact our team directly and we will work together in finding a solution as quickly as possible. Thank you for bringing this matter to our attention, we hope you give us another opportunity to better serve you soon.

November 09, 2023

Great staff, same people most of the time help me, great communication and fast in and out More

by rkondoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Byers Toyota responded

Thank you for your kind feedback! We are delighted to hear that our staff provided you with a great experience, along with excellent communication and fast service. Our team is committed to going the extra mile in order to exceed our customers' expectations. We are happy that this was reflected in your recent visit, and we hope to see you again soon. Thank you for choosing Byers Toyota!

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