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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,478 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,478 reviews

September 09, 2023

While I purchased my vehicle here, I have not been back to this dealership for several years since my original new car service contract expired. I was pleased that there was no pressure to resume regular s More

by SPHARION
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Sep 10, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 09, 2023

The thing I appreciate most is the service department at this dealership. In addition to fast, knowledgeable work done by the technician is just the way they treat their customers. From the initial contact More

by JPAULEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Sep 10, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 08, 2023

Have had vehicle over 6 months (23 highlander) still no second key that is supposed to come with vehicle. Have tried getting an answer as to when it may arrive have been told it’s different answers by seve More

by johnshields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gynnae Britton
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2023 -

Byers Toyota responded

John, thank you for taking the time to review Byers Toyota. I am sorry to hear about your second key and the runaround that you experienced in trying to get the answer on when it could arrive. That is not acceptable and I apologize for any frustration or dissatisfaction we caused you. We value your loyalty as a customer, so if there is anything else our team can do to rectify this situation or make up for the hassle please don't hesitate to reach out. Rest assured we will provide an update as soon as possible and make sure that you receive your second key promptly. Thank you again for bringing this matter to our attention, we truly appreciate it!

September 06, 2023

Clean with great atmosphere. Not enough new cars to look at but you had what I wanted. Thanks, looking forward to getting on the road with this vehicle!! Justin kept sending me u More

by mikeschuette55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Moloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 06, 2023

Shayne at Byers was excellent to work with, he did a great job I would recommend him to others More

by barbken10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shayne Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Decaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 06, 2023

Best car buying experience I’ve ever had! Kind and courteous staff with fair pricing. Highly recommend this dealership. More

by kmcphail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawson (Sales)
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Sep 10, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 03, 2023

They took me in without waiting, evaluated my problem, and ordered a part. I was assured the problem is covered by the warranty. More

by johnston2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Sep 06, 2023 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your service needs, and for taking the time to review your experience! We truly appreciate the five-star rating. It's great to hear that you were seen promptly and your issue assessed right away. Our team has been highly trained to identify warranty-related issues quickly and accurately. We're pleased that we could get you in and out of our shop with little fuss. Should any other auto concerns arise on the journey ahead, please don't hesitate to reach out - we are always here to help! Again, thank you for being our customer and have a great day.

September 02, 2023

Fast and really friendly They did really great job, and the one who help me out she really nice More

by minhatran266
Recommend Dealer
Yes
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Sep 06, 2023 -

Byers Toyota responded

Thank you for taking the time to review your experience at Byers Toyota, we are thrilled that you had such a positive one! We strive to provide the highest level of customer service and are so glad that our team was able to exceed your expectations. Special kudos to the team member who helped you out--we will be sure to pass along your kind words! At Byers Toyota our customers come first and we look forward to seeing you again soon in our showroom or out on the roads as satisfied customers. Thank you for choosing us and enjoy your new car!

September 02, 2023

Tara is great. She is definitely an asset to your company. She definitely made me feel welcomed. More

by ROBIN_MILLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
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Sep 06, 2023 -

Byers Toyota responded

Thank you for your honest review and kind words, and for taking the time to share it at Byers Toyota! We are so thrilled that Tara was able to make such a positive contribution to your experience. We understand how important it is to feel welcome by our team, and Tara embodies what we strive for. We will make sure she knows how greatly her hard work and dedication is appreciated. We hope you'll be back soon! Thank you again for your feedback, it truly means a lot.

September 02, 2023

My representative was very polite and professional. He explained the whole process and kept me informed while I waited for the service. The waiting area was adequate; I was able to work remotely while More

by brenda.eiseman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Pam Bishop
Report | Print
Sep 06, 2023 -

Byers Toyota responded

Thank you for your kind comments about Byers Toyota, we're glad to hear that your service representative was pleasant and that you felt well taken care of! We are very proud to have staff who exemplify our brand values of professional excellence and friendly hospitality. Your review is much appreciated as it helps other customers know what to expect when they come to us for vehicle maintenance. We're also glad that our customer lounge area met your needs while you waited, allowing you the flexibility to get work done or relax in comfort. Thank you for recommending us and we look forward to serving you again in the future!

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