
Cadillac of Norwood
Norwood, MA
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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2 days agoNEW Thank you to Cadillac of Norwood. The sales consultant Al, manager Alex and finance Omar we’re professional, friendly and most of all they made us feel comfortable with this purchase. The sales consultant Al, manager Alex and finance Omar we’re professional, friendly and most of all they made us feel comfortable with this purchase. I traded in my wrangler I had for 12 years and bought a coupe. I was pretty nervous and they made it a stress free transaction. Took care of a couple things I asked for as well. Touch up was a bit lacking but I can live with it. Thank you! I highly recommend to ask for Al if you’re looking for a new or used vehicle. More
I recently just purchased a car through Cadillac Norwood and it was one of the best experiences I have had getting a car. I worked with Al Piacitelli and he was great. He is very friendly and helpful. I got and it was one of the best experiences I have had getting a car. I worked with Al Piacitelli and he was great. He is very friendly and helpful. I got the feeling he was more concerned with making sure I was having a good experience than selling me a car. He made the process as enjoyable as possible. The rest of the team is also great. Omar in finance explained everything clearly and was very helpful answering my questions. Great dealership, ask for Al! More
Very disappointed with service, poor communication. I Very disappointed with service, poor communication. I had to bring my car in 4 times for the same warranty repair before it was fixed. The first t Very disappointed with service, poor communication. I had to bring my car in 4 times for the same warranty repair before it was fixed. The first time they made the appointment for the wrong day, they rescheduled 2 weeks later, I waited 1 1/2 hours to be told the technician that troubleshoots that issue was out and the would call to set up another appointment. They never called, I called back after a week and made a third appointment. They ordered the wrong part and again I waited 1 1/2 to be told they would have to reorder the part. Again they said they’d call me when the part comes in to make an appointment. After 2 weeks I called them only to find out the part was sitting there. The service writer was on vacation so no one called me. After 4 appointments and waiting over 6 hours in the waiting room it was finally fixed. In November I ordered some accessories from Cadillac and paid to have them installed. Shipped to the dealer in November. They sent an email the dealer would call to setup an appointment. Early December I called them. They claimed they were never sent. Service blamed the Parts Department. Spoke with the Parts Department, said the parts were there for a week and Service should have contacted me already. They transferred me to Service who put me on hold 3 times before hanging up on me. Called back they couldn’t schedule an appointment for a month. Was supposed to go there tomorrow but they called to say they’ve had a Covid outbreak and can’t reschedule for 4 weeks. Almost 3 months to get some accessories installed. The work I have had done there has been done very well, it just takes forever to get it done and communication both internally and with the customer is poor in general and you can’t count on them to call when they say they will. More
service. I paid $160 to find out why I wasn't getting power into my electric air shocks on my eldorado. the dealership States technician found rear suspension sitting low due to no power to ELC compresso power into my electric air shocks on my eldorado. the dealership States technician found rear suspension sitting low due to no power to ELC compressor. further diagnosis needs to pinpoint place of loss of power interior will need to be removed customer recline repairs $64O. at this point in time my advise the advisor Christopher Lipsco that I'll bring the car back in 2 weeks for the repair. today I went to drop off the car only to be told that it will probably be higher than the quote repair price. So basically I went in for an estimate , paid $160 for it only to be told that it's going to cost me $650 to find out what they/I already know and then renege on the deal. More
Bought 2019 Escalade. Horrible detail job. Comes equipped with DVD player. They took the remote and said for $118.00 I could purchase one. Engine was filthy. Showed with $70,000.00 to buy vehicle. It took 4 with DVD player. They took the remote and said for $118.00 I could purchase one. Engine was filthy. Showed with $70,000.00 to buy vehicle. It took 4 1/2 hours before I left with my vehicle. THIEVES Poor customer service. They ran out of water for customers More
Shady Business!! I purchased a vehicle from them with tire and wheel protection and GAP insurance. I was given the break down of what I was going to pay on the invoice I purchased a vehicle from them with tire and wheel protection and GAP insurance. I was given the break down of what I was going to pay on the invoice. I agreed and signed the paper work. I was not given any contract for the GAP, but didn't think anything of it since I never got a GAP contract in the past. Well fast forward, the car is paid off and called to get a refund on the remainder of my GAP and I am told that I did not purchase GAP, and they will not give me a refund because I don't have the GAP contract that I was never given, the numbers on the invoice that I provided match the information I was given. I will never buy another car from this dealership or recommend it to anyone. Shady business just puts a bad taste in my mouth. I still would like to know where my money went if it didn't go to GAP protection. Also, If you do decide to do business with these people make sure that you double check there math. They overcharged me on taxes as well. Overall bad experience. From buying, to getting it delivered to after sale support. STAY FAR FAR AWAY!! More
Service substandard I had a 10 a.m. appointment because my car steered to the right and had a slight vibration in the front after Cadillac of Norwood had done a front end I had a 10 a.m. appointment because my car steered to the right and had a slight vibration in the front after Cadillac of Norwood had done a front end alignment as well as balance and rotated 4 tires. Paul signed me in and a mechanic was told of the issues in my presence, he stated he was going to take it out for a test ride. It was about 10 a.m. I went to the waiting room. At approximately 1:15 Paul came in the the waiting room to tell me a mechanic was checking the balance before checking the alignment. At 2:20 Paul came back and told me the work was completed. The mechanic had rotated the tires front to back. The alignment was within spec so nothing was done. If I still had an issue I needed to buy tires. For this I was tied up for more than 4 1/2 hours to perform approximately 60 minutes of work with no definitive fix. Totally unacceptable customer service from a dealership known for long wait service. This was not my first service here but definetly it was the worst of any garage I have ever used. I am now scheduling my car at Sullivan Tire to have an alignment and tire balancing as I didn't have any issues before Cadillac performed the work. I scheduled the original alignment and balancing with them because it was due according to the calendar and mileage only not for any issue. I am very angry and frustrated with huge amount of my time they wasted. More
For the first time purchasing a vehicle was an enjoyable exp Our 5 month search for 2015 certified Cadillac SRX came to a wonderful end at Norwood Cadillac! Our beautiful certified vehicle previously belonged to Our 5 month search for 2015 certified Cadillac SRX came to a wonderful end at Norwood Cadillac! Our beautiful certified vehicle previously belonged to a Norwood Cadillac customer who had all the service provided by them. Maryann Picarello provided excellent customer service to us. She was very knowledgeable about the vehicle and made the whole purchasing process a pleasure. We had an unusual delivery date need and Maryann and Norwood Cadillac went above and beyond to help us out! We have to say, for the first time purchasing a vehicle was an enjoyable experience! More
Great experience I recently purchased a car from Cadillac of Norwood and had a great experience. Steve, Alex and Joe were very helpful, walked me through the process I recently purchased a car from Cadillac of Norwood and had a great experience. Steve, Alex and Joe were very helpful, walked me through the process every step of the way. They answered all my questions and made the process easy for me. I have already recommended the dealership to friends and when the time comes I will be going back for any of my buying needs! More