Cadillac of Norwood - Service Center

Thieves. Service manager (Joe) the worst person to deal with .They couldn’t fix the car and they want me to pay $9000 Service manager (Joe) the worst person to deal with .They couldn’t fix the car and they want me to pay $9000 More

This is my 3rd Cadillac car in 10 years and it will be my last. The service has gone downhill so far it is impossible to consider them for another car. You cannot give enough time to schedule your day if end last. The service has gone downhill so far it is impossible to consider them for another car. You cannot give enough time to schedule your day if end up having to go there. An oil change takes 1.5 hours because they don't touch your car for 30 minutes even though you make an appointment days in advance. They do not reset life sensors so after they replace a filter you keep getting error messages to keep you having to make appointments. They literally did not touch my car for 24 hours one time and didnt even tell me until I called to pick it up. They do not have loaners ever, they claim it is supply chain and other xx but every other brand is back. DO NOT BUY CADILLAC - SERVICE IS HORRIBLE More

Brought car in for oil change and coolant flush. After coolant flush temperature gauge stopped working properly. Brought the car back next day and was first told it may be a $500 sensor, then was to After coolant flush temperature gauge stopped working properly. Brought the car back next day and was first told it may be a $500 sensor, then was told they were able to get it working again without replacing the sensor. That same day the gauge began having the same issues. I am very disappointed because I brought my car here for their expertise with Cadillacs and the car is now worse off than when I brought it in for routine service. Everything on this car worked properly before I brought it to Norwood Cadillac. More

Very disappointed with service, poor communication. I Very disappointed with service, poor communication. I had to bring my car in 4 times for the same warranty repair before it was fixed. The first t Very disappointed with service, poor communication. I had to bring my car in 4 times for the same warranty repair before it was fixed. The first time they made the appointment for the wrong day, they rescheduled 2 weeks later, I waited 1 1/2 hours to be told the technician that troubleshoots that issue was out and the would call to set up another appointment. They never called, I called back after a week and made a third appointment. They ordered the wrong part and again I waited 1 1/2 to be told they would have to reorder the part. Again they said they’d call me when the part comes in to make an appointment. After 2 weeks I called them only to find out the part was sitting there. The service writer was on vacation so no one called me. After 4 appointments and waiting over 6 hours in the waiting room it was finally fixed. In November I ordered some accessories from Cadillac and paid to have them installed. Shipped to the dealer in November. They sent an email the dealer would call to setup an appointment. Early December I called them. They claimed they were never sent. Service blamed the Parts Department. Spoke with the Parts Department, said the parts were there for a week and Service should have contacted me already. They transferred me to Service who put me on hold 3 times before hanging up on me. Called back they couldn’t schedule an appointment for a month. Was supposed to go there tomorrow but they called to say they’ve had a Covid outbreak and can’t reschedule for 4 weeks. Almost 3 months to get some accessories installed. The work I have had done there has been done very well, it just takes forever to get it done and communication both internally and with the customer is poor in general and you can’t count on them to call when they say they will. More

service. I paid $160 to find out why I wasn't getting power into my electric air shocks on my eldorado. the dealership States technician found rear suspension sitting low due to no power to ELC compresso power into my electric air shocks on my eldorado. the dealership States technician found rear suspension sitting low due to no power to ELC compressor. further diagnosis needs to pinpoint place of loss of power interior will need to be removed customer recline repairs $64O. at this point in time my advise the advisor Christopher Lipsco that I'll bring the car back in 2 weeks for the repair. today I went to drop off the car only to be told that it will probably be higher than the quote repair price. So basically I went in for an estimate , paid $160 for it only to be told that it's going to cost me $650 to find out what they/I already know and then renege on the deal. More

Service substandard I had a 10 a.m. appointment because my car steered to the right and had a slight vibration in the front after Cadillac of Norwood had done a front end I had a 10 a.m. appointment because my car steered to the right and had a slight vibration in the front after Cadillac of Norwood had done a front end alignment as well as balance and rotated 4 tires. Paul signed me in and a mechanic was told of the issues in my presence, he stated he was going to take it out for a test ride. It was about 10 a.m. I went to the waiting room. At approximately 1:15 Paul came in the the waiting room to tell me a mechanic was checking the balance before checking the alignment. At 2:20 Paul came back and told me the work was completed. The mechanic had rotated the tires front to back. The alignment was within spec so nothing was done. If I still had an issue I needed to buy tires. For this I was tied up for more than 4 1/2 hours to perform approximately 60 minutes of work with no definitive fix. Totally unacceptable customer service from a dealership known for long wait service. This was not my first service here but definetly it was the worst of any garage I have ever used. I am now scheduling my car at Sullivan Tire to have an alignment and tire balancing as I didn't have any issues before Cadillac performed the work. I scheduled the original alignment and balancing with them because it was due according to the calendar and mileage only not for any issue. I am very angry and frustrated with huge amount of my time they wasted. More

Purchase vehicle with problems Stay way from cadilac of Norwood go give your money some where else that they respect you those people they are crooks! They sale you bad car and th Stay way from cadilac of Norwood go give your money some where else that they respect you those people they are crooks! They sale you bad car and they lie at your face saying that they going to fix anything is wrong with the car and they do not. General Motors should think twice to give these people the Authority to sell their vehicles. More