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Camelback Toyota

Phoenix, AZ

4.6
5,395 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,394 reviews

September 10, 2024

The service at the dealership was 10 out of 10. I was an out of state buyer and the salesman that helped me was very accommodating and eased the process for me as much as possible. Khalil, Jenny, a More

by Ja17nessa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kai Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalil
Sep 16, 2024 -

Camelback Toyota responded

Thank you! We're thrilled to hear about your positive experience with our team. It’s fantastic that Khalil, Jenny, and Jasmine made your out-of-state purchase smooth and enjoyable. Your recommendation means a lot to us! Safe travels in your new car!

September 10, 2024

Un exelente Servicio Melany super agradable fur una experiensa muy agradable Finansas muy agradable y honesto More

by BENITO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Kranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Camelback Toyota responded

¡Muchas gracias, Benito! Nos encanta saber que tuviste una experiencia tan positiva con Melany y nuestro equipo. Tu satisfacción es nuestra prioridad, y apreciamos tus amables palabras.

September 09, 2024

Tire gauge pressure repair estimate was $200. During the repair, an additional $240 charge for a tire sensor. After 4.5 hours, the tire sensor light was still on. Ryan said that it should go o More

by janicet1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Schumaker
Sep 16, 2024 -

Camelback Toyota responded

We understand your frustration with the repair process and the unexpected changes in estimates. We strive to provide transparent and reliable service, and it's clear that we fell short in this instance. To address your concerns and find a resolution, we encourage you to contact Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review your case in detail and work towards a satisfactory solution.

September 09, 2024

Samual was great to work with and the facility was very impressive. All around great experience. More

by SNATASAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
samuel ramirez
Sep 13, 2024 -

Camelback Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that Samuel provided great service and that you were impressed with our facility. It’s fantastic to know you had an all-around great experience. If you need anything else, please don’t hesitate to reach out. We look forward to seeing you again!

September 09, 2024

Chase did an Awsome job taking care of me as usual. He has excellent customer service skills and always puts the customer first. More

by sandovalroyjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Jim
Sep 13, 2024 -

Camelback Toyota responded

Thank you for the great review! We're thrilled to hear that Chase consistently provides excellent service and puts the customer first. We’ll be sure to pass along your kind words to him. We appreciate your continued trust in us and look forward to serving you again!

September 09, 2024

Paloma was fantastic. She is very knowledgeable of her job and does it extremely well. She kept us updated prior to visiting the dealership tracking the vehicle we were in More

by rob.gee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paloma Galvez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Camelback Toyota responded

Thank you so much for your wonderful review! We’re thrilled to hear that Paloma, Joshua, and Jazmin provided you with exceptional service and made your car buying experience smooth and informative. We take pride in our team’s dedication to customer satisfaction, and it’s fantastic to know they met your expectations. Your recommendation means a lot to us. If you ever need anything else or have further questions, don’t hesitate to reach out. Thank you again for choosing Camelback Toyota!

September 08, 2024

Easy to set up an appointment online, when I pulled up an attendant greeted me right away, my advisor told me that it would take 2 hours to get my vehicle back, and it took 2 hours. Best service ever. More

by SUSYMARQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Sep 12, 2024 -

Camelback Toyota responded

Thank you for sharing your experience! We’re thrilled to hear that setting up your appointment was easy and that our team provided timely and efficient service. It’s great to know we met your expectations. If you need anything else or have further feedback, we’re always here to help!

September 07, 2024

Ted was the service representative that helped me. He was thorough, helpful and easy to communicate with. I was anle to get my car back within a few hours More

by Bobby Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
Sep 12, 2024 -

Camelback Toyota responded

Thank you for sharing your experience! We're glad to hear that Ted provided thorough, helpful service and was easy to communicate with. It's great to know you got your car back within a few hours. We look forward to assisting you again in the future!

September 07, 2024

Unreliable, liars, they xx alot on sales, they only after your money, staff are rude More

by CV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Mejia, 1 star
Sep 11, 2024 -

Camelback Toyota responded

We strive to provide exceptional service and ensure every customer feels valued and respected. We would love to learn more about your experience. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com so we can discuss this further and work towards a resolution. Your satisfaction is important to us, and we look forward to the opportunity to make things right.

September 07, 2024

No next service mileage sticker added after service, and there was white marker writing on the windshield that was not wiped off before giving me my vehicle back. More

by ASNCN73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
aaron arce
Sep 11, 2024 -

Camelback Toyota responded

We understand the importance of attention to detail, and we regret that your experience didn’t meet your expectations. The missing service mileage sticker and the windshield marker oversight are not up to the standard we strive for. To ensure these issues are addressed, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be happy to assist you and make things right.

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