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Capistrano Volkswagen
San Juan Capistrano, CA
1,828 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,828 reviews
April 11, 2026
Textbook perfect Professional, friendly, caring, thorough, on time, comfortable waiting room, valued service, timely communication thorough, on time, comfortable waiting room, valued service, timely communication More
by JON.MILLS
Verified Customer
April 08, 2026
Smooth negotiations but terrible delivery experience. New vehicle had quality issues that no one discovered prior to delivery. Had to bring back to dealer to be serviced. Temporary registration was not p New vehicle had quality issues that no one discovered prior to delivery. Had to bring back to dealer to be serviced. Temporary registration was not provided. F&I Manager offered 4 year extended service plan on 3 year lease. Release document on lease vehicle we returned not provided. More
by hburch
April 08, 2026
Great customer service very informative well absolutely recommend be back anytime I need a new VW recommend be back anytime I need a new VW More
by LEITEMARINA
April 03, 2026
My 2025 Tiquan was in the shop for a minor repair for over 4 weeks. They provided a loaner and regular updates. over 4 weeks. They provided a loaner and regular updates. More
by SDADANT
March 31, 2026
Very friendly, professional, and helpful. Easy process. Would highly recommend Chuck was a great assistance and very cooperative Easy process. Would highly recommend Chuck was a great assistance and very cooperative More
by JSALTA09
March 27, 2026
Poor communication. Didn't understand Sunvit process. Oversold me on issues another VW dealer told me weren't critical. Wasn't informed when my car was ready and had to Didn't understand Sunvit process. Oversold me on issues another VW dealer told me weren't critical. Wasn't informed when my car was ready and had to call for different questions several times. Will not be returning. Found better dealer elsewhere. More
by Diana29
Employees Worked With
Greg
March 26, 2026
Friendly staff and a clean, inviting space, however Ive brought my vehicle in 2x for the same issues and they haven’t provided a resolution yet. The first time I got the response of “we need to order a pa brought my vehicle in 2x for the same issues and they haven’t provided a resolution yet. The first time I got the response of “we need to order a part” which is fine and understandable however when I brought it in the second time, they kept it for 4 days and told me “we need to order a part”. Yes, again. In addition (it’s a brand new vehicle btw) the breaks are making a metallic squeaking noise. Twice they told me that everything was fine and no need to worry it’s “normal” and some hard breaking would fix it, which they claimed they did. 10 minutes later as they were pulling it up it made the same metallic screeching noise. Nice folks, but I’m feeling like I’m getting the run around and they’re wasting my time. Gonna give them one more chance to make it right, we’ll see how it goes. More
by TOMHUNTINGTON
Employees Worked With
