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Capistrano Volkswagen

San Juan Capistrano, CA

4.4
1,562 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,562 reviews

July 05, 2023

I've been servicing my 2015 and 2016 GTI since new and now the 2015 and 2023 GTI. They have always done good work except constantly trying to upsell service but I get it they are in it to make money (tol More

by GTI fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Golubiievskyi
Jul 13, 2023 -

Capistrano Volkswagen responded

Thank you so much for bringing this situation to our attention. We are making our management team aware of the two experiences you had in our service department. If you have any other information to provide, please feel free to reach out to us at customerservice@capovwmazda.com. Thank you, Alix

May 02, 2023

Always a dream to work with from the sales staff to the service department. Fred is amazing, jumps through hoops to please. Corey Goodman on top of his game. Owners Miles and Gary have gone out of their wa More

by SanJuanCoffeeGuy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Brandon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Dooris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Skinner, Arlen Mack, Fred Evans
May 19, 2023 -

Capistrano Volkswagen responded

Thank you so much for your fantastic feedback. We really try our best to set ourselves apart through our customer service so it's great to hear that being appreciated. Let us know if there is anything else we can do for you.

April 20, 2023

dealership posts cars it has already sold. Dont waste your time calling to inquire about. More

by xnkycuck1974
Recommend Dealer
No
Employees Worked With
Edward Golubiievskyi
Apr 25, 2023 -

Capistrano Volkswagen responded

We apologize the car you were looking at was already sold. We do our very best to make sure the inventory is up to date in a timely fashion and marked appropriately as in transit or here, however there is always room for growth. If you would like to reach out to us at customerservice@capovwmazda.com and provide further information about what vehicle you are looking for, we would be more than happy to try to assist.

November 18, 2021

Buddy was an absolute delight to work with. When inventory was tight, he educated me on other vehicles -- one of which I ended up purchasing -- and I couldn't be happier with the purchase. He went More

by kpvla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Capistrano Volkswagen responded

Thank you so much! We have decided in the middle of these new vehicle shortages to never charge over MSRP for our VWs. If you have any other questions, don't hesitate to call Buddy or Nick!

November 14, 2021

Of many we visited, this was the only dealership we found not insisting on including major “pandemic” markups into the final price More

by Brifitz40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Capistrano Volkswagen responded

Thank you for the positive review! We made it our mission to not charge over MSRP on all of our vehicles and we are sticking to it! Let us know if there is anything else you need.

October 24, 2021

I’ve been coming here for service since about 2010 with my 2008 Jetta. I had an amazing experience with Fred in service recently. Fred worked super hard to make sure I was able to get my service and have t More

by bluciad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 26, 2021 -

Capistrano Volkswagen responded

Thank you for the great review! We will let Fred and Scott know what an awesome job they are doing and that customers are appreciating them. If you need anything else, don't hesitate to give Fred a call!

October 24, 2021

Of all the cars we have ever purchased, Niles was the BEST salesman ever. He made our experience a joy! You are lucky to have him! And everyone we met at the dealership was very friendly. Kudos to More

by e.swanson1122
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi, Niles Lopshire
Oct 26, 2021 -

Capistrano Volkswagen responded

Thank you so much Eric and Glory! We love to hear our teammates getting the recognition that they work hard for. We will let him know how you feel!

October 21, 2021

Just moved back to Orange County and immediately visited Capo VW as we’ve been customers since 1997. Always a 5 star experience in service and sales!! More

by Hreyes1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Capistrano Volkswagen responded

Thank you so much for the feedback! If there is anything else you need, please don't hesitate to call us. We look forward to your next visit.

October 21, 2021

Fred did an outstanding job handling my scheduled maintenance. He promptly met me at my car, effectively listened to my concerns, and efficiently processed my service request. He timely provided me More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lanier, Factory Certified Master Technician, Fred Evans
Oct 26, 2021 -

Capistrano Volkswagen responded

Thank you so much for the positive feedback Paul! Fred and Scott are two of our most hardworking team members so it's fantastic to see them getting the recognition they deserve.

October 19, 2021

Capo VW has provided outstanding service from Gary Willenborg GM to Jeff Martis Service Adviser. Everyone goes an extra mile to insure they provide a world class customer experience. More

by Barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Maris
Oct 21, 2021 -

Capistrano Volkswagen responded

Thank you for the review Barry! If there is anything else you need, let us know. We will make sure Gary and Jeff know that their efforts are recognized.