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Capistrano Volkswagen
San Juan Capistrano, CA
1,586 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,586 reviews
October 20, 2020
I bought my Beetle here in 2016 from Buddy! Best car buying experience ever! We moved to Yorba Linda for a few years and went to the Garden Grove Volkswagen. Recently moved back to Dana Point and back buying experience ever! We moved to Yorba Linda for a few years and went to the Garden Grove Volkswagen. Recently moved back to Dana Point and back at Capo VW. Service was great! Fred and Brad took great care of me and my car. Honest advise, which I appreciate, and even looked for coupons I could use for my service. Washed my car and vacuumed the inside as well. Love this place! More
by RCDMKNIGHT
Verified Customer
October 20, 2020
1) The communication is so-so. 2) James was very good, 1) The communication is so-so. 2) James was very good, but Fred is very bad. Fred seems condescending. When I asked what steps are being taken to 1) The communication is so-so. 2) James was very good, but Fred is very bad. Fred seems condescending. When I asked what steps are being taken to ensure safety given the pandemic, he said "We're a COVID friendly environment." Idiotic response. 3) Separately, my car needed tire alignment and that cost over $200 for alignment?? That seems way higher than usual. I may try the Irvine location next time. 4) The Uber / Lyft service is good. 5) James and the lady at the front are the saving grace, and only reason I would return. 6) I brought my car in month's ago for a diagnostic issue that turned out to be the heater. I told them THEN that my A/C had issues, and they (Fred) did nothing to fix that. So I had to pay another $50 co-payment this visit for something that should have been fixed last visit More
by David Church
Employees Worked With
James, was very good, Fred Evans
October 19, 2020
Easiest Car Purchase I've ever had. Great Deals. Hassel Free. My Salesman, Steve was great to work with. I cannot recommend VW of SJC more. Free. My Salesman, Steve was great to work with. I cannot recommend VW of SJC more. More
by miyacarew
October 19, 2020
Service was good, and I was happy with what was preformed, but I’ve got to tell you, your service Dept. is grumpy. I’ve been coming here since 2012, and every time It’s like they hate their jobs. E preformed, but I’ve got to tell you, your service Dept. is grumpy. I’ve been coming here since 2012, and every time It’s like they hate their jobs. Especially Jeff Maris. Kind of a jerk actually. More
by benfrancis
Employees Worked With
Arlen Mack
October 16, 2020
By far The Best Service Department in OC‼️Fred Evans By far The Best Service Department in OC‼️ Fred Evans consistently provides the most fluid, seamless and efficient service time after time. Fred had By far The Best Service Department in OC‼️ Fred Evans consistently provides the most fluid, seamless and efficient service time after time. Fred had already started the process as soon as I step out of my car. From arrival to my Lyft ride back home ⭐️⭐️⭐️⭐️⭐️‼️ Thank you Fred and team Capo VW. Cheers..... More
by tonykm66
Employees Worked With
Fred Evans
October 15, 2020
Buddy Holguin is a consummate professional who got us the best deal possible on a new Tiguan. He was honest, communicative, and always courteous -- as I've come to expect from the folks at Capo VW over the y best deal possible on a new Tiguan. He was honest, communicative, and always courteous -- as I've come to expect from the folks at Capo VW over the years! More
by jgb
October 14, 2020
Chuck was great to work with. He was friendly, informative and not pushy. Nick, his manager, was also friendly and helpful. Both seemed sincere in their approach and efforts. informative and not pushy. Nick, his manager, was also friendly and helpful. Both seemed sincere in their approach and efforts. More
by Anthony S
October 14, 2020
They took great care of me they reminded me of my appointment and confirmed it with me they were super helpful they even washed my car appointment and confirmed it with me they were super helpful they even washed my car More
by AMYWILL3333
October 09, 2020
Thank you for the great service.. Brought car in for its 10,000 mile service.. It work perfect .. It was done on the time they promise plus washed ready to go.. Love my car and the service too. thanks.. 10,000 mile service.. It work perfect .. It was done on the time they promise plus washed ready to go.. Love my car and the service too. thanks.. More
by INGRIDHIETZKE
Employees Worked With
Fred Evans
October 08, 2020
Your salesman Steven was amazing . He worked hard to help me get a great car for my daughter .. This was the first grandchild of our family that wasn’t able to have her grandpa be at the dealership with her me get a great car for my daughter .. This was the first grandchild of our family that wasn’t able to have her grandpa be at the dealership with her to pick out her car with his help because he passed away 😥.. It was very hard for me too but Steven helped me to stay calm .. thanks again Christine Sawtell More
by CHRISSYSAWTELL
