Capistrano Volkswagen

The service guys don't listen. The rear cross traffic alert isn't working and they say that it is. overtime we back out of our driveway or a parking space it never gives an indication that a car is comi alert isn't working and they say that it is. overtime we back out of our driveway or a parking space it never gives an indication that a car is coming like our other cars. They just get so defensive and won't go in the car for us to demonstrate. More

jeff in service is great. very fast turn around. am very happy. BTW I drove from H.B. for this dealership for service no other dealers compares happy. BTW I drove from H.B. for this dealership for service no other dealers compares More

Always very friendly and helpful service plus they usually get me in when I need to get in for whatever needs to be done. The prices are usually decent and most the time they give me some sort of disc usually get me in when I need to get in for whatever needs to be done. The prices are usually decent and most the time they give me some sort of discount but more discounts are always appreciated for service! More

rudesst person ever! He spoke to me like i was an idiot, didn’t listen to my problem, never apologized for it, rude person. i will never come back didn’t listen to my problem, never apologized for it, rude person. i will never come back More

Arlen Mack is so helpful! And he explained everything as it was an expensive fix for door locks not working. Thank you for the appointment and having it fixed timely! it was an expensive fix for door locks not working. Thank you for the appointment and having it fixed timely! More

Absolutely the Best Guest Care, Ever! Scheduled a Bright & Early appointment, nevertheless welcomed with Smiles and an eager to help demeanor. The Guest Services here go Above & Beyond normal protocol. Not & Early appointment, nevertheless welcomed with Smiles and an eager to help demeanor. The Guest Services here go Above & Beyond normal protocol. Not having any Car-expertise under My belt, I always have questions (Many, annoying questions), however, I never feel anything but sincere answers from them. BRAD, YOU are awesome. Thank you very much! Be back soon to buy some new tires♡ More

We purchased our Passat from Capistrano Volkswagen and have taken it to them for service. They do a great job, are very accommodating and even during this crazy 'COVID" time are courteous and professiona have taken it to them for service. They do a great job, are very accommodating and even during this crazy 'COVID" time are courteous and professional. More

Jeff was my service person at Capi VW. Everything was pretty smooth from start to finish. I called the day before to get a quote over the phone and then I came in the very next day and service was prompt pretty smooth from start to finish. I called the day before to get a quote over the phone and then I came in the very next day and service was prompt. I didn't even have to leave my car overnight. A++++ More

Joey & the team we’re great! Thorough, Courteous, and punctual. Delivered as promised & exceeded my expectations! I didn’t think possible, in my situation to get into a VW that I wanted... punctual. Delivered as promised & exceeded my expectations! I didn’t think possible, in my situation to get into a VW that I wanted... More

It was a stress free process and I am loving the car, what more can I say! Buddy wasn't pushy which I appreciated but his knowledge was superb. what more can I say! Buddy wasn't pushy which I appreciated but his knowledge was superb. More