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Capistrano Volkswagen
San Juan Capistrano, CA
1,586 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,586 reviews
September 23, 2020
rudesst person ever! He spoke to me like i was an idiot, didn’t listen to my problem, never apologized for it, rude person. i will never come back didn’t listen to my problem, never apologized for it, rude person. i will never come back More
by MRSMFOLEY
Verified CustomerEmployees Worked With
September 23, 2020
Arlen Mack is so helpful! And he explained everything as it was an expensive fix for door locks not working. Thank you for the appointment and having it fixed timely! it was an expensive fix for door locks not working. Thank you for the appointment and having it fixed timely! More
by YVONNE_DEVONE
Employees Worked With
Arlen Mack
September 23, 2020
Absolutely the Best Guest Care, Ever! Scheduled a Bright & Early appointment, nevertheless welcomed with Smiles and an eager to help demeanor. The Guest Services here go Above & Beyond normal protocol. Not & Early appointment, nevertheless welcomed with Smiles and an eager to help demeanor. The Guest Services here go Above & Beyond normal protocol. Not having any Car-expertise under My belt, I always have questions (Many, annoying questions), however, I never feel anything but sincere answers from them. BRAD, YOU are awesome. Thank you very much! Be back soon to buy some new tires♡ More
by KSONGXXOO
September 19, 2020
We purchased our Passat from Capistrano Volkswagen and have taken it to them for service. They do a great job, are very accommodating and even during this crazy 'COVID" time are courteous and professiona have taken it to them for service. They do a great job, are very accommodating and even during this crazy 'COVID" time are courteous and professional. More
by TINAAUCLAIR
Employees Worked With
Fred Evans
September 18, 2020
Jeff was my service person at Capi VW. Everything was pretty smooth from start to finish. I called the day before to get a quote over the phone and then I came in the very next day and service was prompt pretty smooth from start to finish. I called the day before to get a quote over the phone and then I came in the very next day and service was prompt. I didn't even have to leave my car overnight. A++++ More
by BRENDT.MONTGOMERY
Employees Worked With
Jeff
September 17, 2020
Joey & the team we’re great! Thorough, Courteous, and punctual. Delivered as promised & exceeded my expectations! I didn’t think possible, in my situation to get into a VW that I wanted... punctual. Delivered as promised & exceeded my expectations! I didn’t think possible, in my situation to get into a VW that I wanted... More
by J.Coit
September 17, 2020
This is absolutely the best dealership in the west everything gets done right the first time and everybody’s smiling and happy so this is the only place I will take my car to and I’ll refer all my fri everything gets done right the first time and everybody’s smiling and happy so this is the only place I will take my car to and I’ll refer all my friends to this place More
by JOHNBLOCHJENSEN
September 17, 2020
It was a stress free process and I am loving the car, what more can I say! Buddy wasn't pushy which I appreciated but his knowledge was superb. what more can I say! Buddy wasn't pushy which I appreciated but his knowledge was superb. More
by eileenkeighley
Employees Worked With
September 16, 2020
I can’t thank Capo VW enough for the service they provide. I drive over 30 miles passing many VW dealerships so I can get the exceptional service from Capo VW. Fred Evans in the service departmen provide. I drive over 30 miles passing many VW dealerships so I can get the exceptional service from Capo VW. Fred Evans in the service department went above and beyond providing stellar customer service updating me every step of the way while my vehicle was getting repaired and also providing me a rental vehicle. Dean Sitzman was the technician who repaired my vehicle and Dean did a fantastic job. What blew me away was the video Dean made doing a walk around of my vehicle explaining the problem and showing me the broken parts he replaced. Capo VW you guys are awesome and have a customer for life due to you providing service above and beyond any dealership I have gone to. Thank you for providing my family and I a reliable and safe vehicle and being honest and fair when repairs are needed. Regards, Kevin Kelly More
by hbdocsurfer
Employees Worked With
Dean Sitzman, Fred Evans
September 15, 2020
Great service. Easy to schedule online. Dropoff was smooth. The service itself was quick and no upsell on anything I didnt need/want. Very good communication with email, video and text. Thanks! smooth. The service itself was quick and no upsell on anything I didnt need/want. Very good communication with email, video and text. Thanks! More
by WILLEMFV
Employees Worked With
Arlen Mack
