Capistrano Volkswagen

I recently brought my VW in for service at Capo VW, and I couldn’t be more pleased with the entire experience. From the moment I arrived, the staff was welcoming, professional, and clearly committed to provi couldn’t be more pleased with the entire experience. From the moment I arrived, the staff was welcoming, professional, and clearly committed to providing top-notch customer care. The service team took the time to explain what my car needed and answered all my questions without rushing. They kept me updated throughout the process, and the work was completed on time and done right the first time. My car is running perfectly, and it’s clear they take real pride in their work. The waiting area was clean, comfortable, and well-stocked with coffee and snacks—just another sign that they care about their customers’ comfort. Big thanks to the service advisors and technicians at Capo VW! I’ll definitely be coming back for future maintenance and will recommend them to any VW owner looking for reliable, honest service. More

It’s clean and professional workers they give you a ride home and pick you up home and pick you up More

Very good ! James was really helpful. I liked how the technician send me the video about everything that needed to be done. I’m very happy with everything. James was really helpful. I liked how the technician send me the video about everything that needed to be done. I’m very happy with everything. More

The guys we worked with were terrific. Steve and Nick. Responded to any questions we had.. Made getting our car a truly painless process. Steve and Nick. Responded to any questions we had.. Made getting our car a truly painless process. More

It was really easy and all the people there are super chill and helped me get done what i needed chill and helped me get done what i needed More

Difficult problem that involved an external supplier. Even though they believed it to be a problem with the other supplier they persisted with the case until it was resolved. It turned out to be with the Even though they believed it to be a problem with the other supplier they persisted with the case until it was resolved. It turned out to be with the other supplier. Went above and beyond. Thank you! More

All around great experience. Buddy was very personable and a pleasure to work with. The team made the buying process as simple and efficient as possible. Buddy was very personable and a pleasure to work with. The team made the buying process as simple and efficient as possible. More

The dealership was very professional staff people got me my appointment time. People are nice. Have a Starbucks coffee which is nice. my appointment time. People are nice. Have a Starbucks coffee which is nice. More

James was efficient, knowledgeable and a great listener. Our work was performed as requested without a problem. Cory the leaderman is just the best too. Our work was performed as requested without a problem. Cory the leaderman is just the best too. More

In general the workers at Capo Volkswagen are decent over all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 da all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 days for the repairs to be completed for some reason and I needed a extra day. I recently took it in to get “another” recall completed and I decided to save myself the harassment and I told them I was going on vacation so they could have the car while I was gone and I would pick it up the day I returned home. No loaner, no uber home, no maintenance on their vehicle, nothing. I should have been the best customer in the world. I received a call about 3 days into my vacation saying the vehicle was done but they knew I would not be picking up till that coming Monday which was fine. On that Monday I received a call reminding me the vehicle had been done since the 30th “like I didn’t know” and that I needed to pick up the vehicle right away. Apparently their scheduling and time is more important than their customers, funny how them getting paid to do the recall was not a issue at all, but me leaving my vehicle there a few extra days so I didn’t need any loaners, ubers, etc. so I wasn’t harassed again was a issue. When I questioned it I was told apparently the Service Manager had requested I be called. Poor choice, poor management! They say one bad customer experience can ruin a company, I would definitely consider that in the future. Worst part to this story is my neighbor across the street who I suggested buying his ID4 from here just had his recalls done a month or two back and his took well over 10 days with frustrations and he had already decided to go to Huntington Beach VW in the future. Unfortunate considering my neighbor and I are both in consideration of buying the ID Buzz. More