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Capistrano Volkswagen

San Juan Capistrano, CA

4.6
1,568 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,568 reviews

June 29, 2020

Very fast and easy Capistrano VW replaced a defective battery, serviced the car and fixed a leaking tire all in a couple of hours late on a Thursday afternoon. Very fast More

by CM712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Jun 30, 2020 -

Capistrano Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

June 28, 2020

Pleasant Experience I knew exactly what I wanted, so it was not a complicated process. However, the staff had the car ready for me to test drive and did everything they c More

by FJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ Davis, AJ Jamshidi
Jun 28, 2020 -

Capistrano Volkswagen responded

FJR, Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad JJ, AJ, and Steve were able to help, and we hope to see you again! Congratulations on your new car! Kate

June 27, 2020

Excellent staff that goes above and beyond to take care of thier customers. Very knowledgeable, friendly and accommodating. Fred Evan's is a great service advisor. More

by DESI5601
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Jun 28, 2020 -

Capistrano Volkswagen responded

Desi, We are very happy to hear that Fred has provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

June 26, 2020

Loved the speed of checking in and out!! Received text messages with updates and a video from the mechanic who service my car. So happy! More

by MHARTOUNIAN
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Jun 26, 2020 -

Capistrano Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

June 25, 2020

We had a great experience with the Capo VW. Friendly and personable despite being short staffed. They were the best priced in the Orange County area, and I’d highly recommend them to friends and family. More

by Kelsi
Recommend Dealer
Yes
Employees Worked With
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Capistrano Volkswagen responded

Kelsi, Thanks for sharing your thoughts about your experience working with Buddy, Paul, and Nick here at Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Thank you for visiting Capistrano Volkswagen. Kate

June 25, 2020

This location always takes care of my car & I. This is the only dealership location I trust and feel comfortable going to alone as a female More

by ALEXA
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff , Arlen Mack, Fred Evans
Jun 26, 2020 -

Capistrano Volkswagen responded

Thank you, Alexa, we appreciate your business and our team looks forward to serving you again soon! Kate

June 25, 2020

I always go for service and Ferd is very hopeful and he always take care of my car problem right away. I am very happy and recommend him to all my friends. Thanks Ferd More

by AAA.HAMILTON
Recommend Dealer
Yes
Employees Worked With
Josh Jaurequi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Jun 26, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Fred and the team, and we look forward to working with you again. Kate

June 25, 2020

Unparalleled service! Service department runs like a finely tuned machine. Appointment reminders, fast drop off, status updates, video of service performed, car spotless up More

by mfoster200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Capistrano Volkswagen responded

Thank you, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Capistrano Volkswagen! Kate

June 25, 2020

Best Service I made a horrible mistake with my car which cost me dearly but Brad handled my service with care, understanding and as cost effective as possible. I’m More

by JKAHANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean, mechanic
Jun 26, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with Brad and the team. We're glad to hear that they were able to help and deliver such a great experience! Kate

June 24, 2020

Fantastic This dealership is the best in the West , All people there is so nice and like a happy family . I would never take my car anywhere else . More

by JOHNBLOCHJENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Brandon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Haylings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Haber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Jun 25, 2020 -

Capistrano Volkswagen responded

John, Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

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