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Capistrano Volkswagen
San Juan Capistrano, CA
1,567 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,567 reviews
June 12, 2020
Exceptional We live in Los Angeles, surrounded by VW dealerships. I am grateful that we ventured south to Capo VW – the CPO Golf was an exceptional value, but jus We live in Los Angeles, surrounded by VW dealerships. I am grateful that we ventured south to Capo VW – the CPO Golf was an exceptional value, but just as important, Mike and AJ were friendly, professional, transparent, no games. We contacted Mike about the Golf, he sent a video and set up an appt. The test drive confirmed that this was a great car. We completed the paper work and he handed us the keys – all in about a few hours. We are confident that we made the right choice in the car and in choosing Capo VW. More
by Mary
Verified Customer
June 11, 2020
Dependable Service My 2013 Golf was overdue for service. Making an appointment online was practically effortless and to my surprise, the service center is open on Saturd My 2013 Golf was overdue for service. Making an appointment online was practically effortless and to my surprise, the service center is open on Saturdays! Brad assisted with check-in and prep for a rental vehicle - all with a great attitude and sense of humor. The video diagnosis by Ron (?) was thorough and extremely informative, even without complete knowledge of how a particular portion of an engine works. Timely follow-through and accommodation with the rental VW Tiguan (wow, what a SUV!). I purchased my Golf from Capo VW and I am never let down with bad service or any ridiculous hidden charges. It's all up front. Retrieving my car after servicing was again "fun" if you could call it that ($$$ - but that was on me for not bringing the car in for service earlier). I look forward to a new 2020 or 2021 VW from Capistrano Volkswagen in the coming year. Thank you for taking such great care of my Golf, and me! More
by ltisdale
Employees Worked With
June 10, 2020
Easy appointment thru the web site. Quick check in. Reasonable service time. High tech by way of text messages and videos of the service on the vehicle by the actual technician assigned to your car i Reasonable service time. High tech by way of text messages and videos of the service on the vehicle by the actual technician assigned to your car in real time. Solid performance. What else can you ask. More
by Maddog53
Employees Worked With
Arlen Mack
June 09, 2020
Buddy recently helped me get into a new 2019 Golf Alltrack and I am wondering why I didn't do this sooner! He has helped my family purchase multiple cars at Capo VW and he is the guy we recommend to Alltrack and I am wondering why I didn't do this sooner! He has helped my family purchase multiple cars at Capo VW and he is the guy we recommend to everyone in search of a new car. Go here, ask for Buddy, leave in a few hours with a brand new ride. More
by ocjanel
Employees Worked With
June 09, 2020
Perfect experience great sale support. Steeve was great in the advice and support. I recommend to go there if you want a buy a car in the advice and support. I recommend to go there if you want a buy a car More
by nicolas.tiberi
June 05, 2020
Brad always helps us out in service. We usually wait for the car and it is finished in the time promised. Be seeing you again the car and it is finished in the time promised. Be seeing you again More
by KIRBYSELLS
June 05, 2020
Fixed the backseat fold forward mechanism Always fast, easy and professional. Jeff Maris is the man! They ordered the part, it was there in 2 days, fixed it right away. Thank you Always fast, easy and professional. Jeff Maris is the man! They ordered the part, it was there in 2 days, fixed it right away. Thank you More
by bbova
Employees Worked With
Jeff Maris
June 05, 2020
no comment I have a problem with window on the passenger side not working after you guys fixed it only work with main panel switch but not working from the passe I have a problem with window on the passenger side not working after you guys fixed it only work with main panel switch but not working from the passenger switch and I had to wait for four days but the result still not work proper way . I have bought the extra warranty with the vehicle I was asking Fred he said that I have to put deposit for repair not free he should not talk to customer that way that's a reason why I don't want to come back to Capistrano VW I always bring my car to your dealer for service since I had that kind of treatment it really disappointed me that was very rude answer to customer. More
by TOAN.TRINH27
Employees Worked With
Fred Evans
May 31, 2020
The service department has nice friendly staff who always do their best to be helpful. I trust that my car is in good hands and I am always satisfied with the service. do their best to be helpful. I trust that my car is in good hands and I am always satisfied with the service. More
by hnreed60
May 22, 2020
Online service request I went on line and filled out a service request to have and oil change for my vehicle. When I arrived at the dealer they said they had no record o I went on line and filled out a service request to have and oil change for my vehicle. When I arrived at the dealer they said they had no record of the request. They did the service as I wanted and waited for the request.to be completed. More
by eddievs00
Employees Worked With
do not remember his name
