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Capistrano Volkswagen
San Juan Capistrano, CA
1,566 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,566 reviews
March 31, 2020
Excellent service as always! Thanks Ron! He did a general check on my car and he fixed a recall that it had! He also took care of changing my fluids and bulbs that were out. check on my car and he fixed a recall that it had! He also took care of changing my fluids and bulbs that were out. More
by KAITYS
Verified CustomerEmployees Worked With
Ron Cole, Arlen Mack
March 27, 2020
Excellent service at this dealership; clean, fast and efficient. Recommended due to ease of social distancing right now too. Pay over the phone and ask for keys on windshield. efficient. Recommended due to ease of social distancing right now too. Pay over the phone and ask for keys on windshield. More
by dankonnerth
Employees Worked With
Jeff
March 26, 2020
Excellent service as usual, but tough communication I can't complain about the service done for the car, it was excellent, as usual. I actually enjoy dealing with Capistrano Volkswagen. Unfortunately, t I can't complain about the service done for the car, it was excellent, as usual. I actually enjoy dealing with Capistrano Volkswagen. Unfortunately, their communication concerning our visit was difficult. They scheduled us for an early drop-off, but no one was there as they had changed hours. No one reached out to let us know, even though we were clearly on their board for the correct time. We also asked for an estimate on service a couple of days before we dropped the car off, and no one responded to that request, other than to ask if it had been quoted to us - after we picked up the car. We understand that these are extraordinary times and obviously forgive any oversights as abnormal, as the dealership was going through a time and staff transition due to the virus outbreak, but we do feel that we slipped between the cracks. Brad and his very professional staff apologized, of course. They genuinely felt bad about it. I hope that this review helps them with their other customers and response timing. I would still recommend Capistrano Volkswagen highly to anyone that I know. More
by evstanton
Employees Worked With
Other Employees :
Scarlett, Fred Evans was assigned to us originally, but we never had any contact with him directly, we did not get the name of the nice gentleman who helped my wife that early morning - he was pulling new cars out into the lot, Fred Evans
March 25, 2020
Service writer was misleading and rude. Talked down to by service writer who misleading as to the real time the service would require and then misleading as to the extension of time required Talked down to by service writer who misleading as to the real time the service would require and then misleading as to the extension of time required and rude when I inquired as to updates re :estimates as to when my car would be ready. Also told there were no courtesy vehicles available even though there was one in the service drive up when I pulled up, inquired and was informed there were none available. FYI- this is the "little women's car" as were the last 3 or 4 cars leased from this dealership at my request! i More
by LINDATHOMAS5
Employees Worked With
March 25, 2020
Needed a new battery. Brad took care of us. He was so Needed a new battery. Brad took care of us. He was so accommodating and got us out of there very fast. Thank you brad and his technician. Needed a new battery. Brad took care of us. He was so accommodating and got us out of there very fast. Thank you brad and his technician. More
by JOANICOX
March 20, 2020
Great customer service. Quick check in and pickup process. Very friendly inside service reps and service department personnel. Liked the video made available to view the service done. process. Very friendly inside service reps and service department personnel. Liked the video made available to view the service done. More
by sherry7
Employees Worked With
March 16, 2020
They were very attentive. Took care of everything. Came back strong. Gave us a loaner car as well as waived the deductible since I had to bring the car back again.Thank you for Took care of everything. Came back strong. Gave us a loaner car as well as waived the deductible since I had to bring the car back again.Thank you for all of the accommodations. More
by HMENDOZA0
Employees Worked With
March 13, 2020
The service guys are always rude and act like we are putting them out. They are not inviting or customer friendly. It has been the same service guys for the past 7 years and you never know when you wa putting them out. They are not inviting or customer friendly. It has been the same service guys for the past 7 years and you never know when you walk in what mood they are going to be in. More
by SIMPLYGREEN
March 12, 2020
Service team worked to do what is best for both of my Volkswagons! I have a 2013 Passat and 2016 Golf sport wagon. I love my cars and I trust the work is done with expertise! Volkswagons! I have a 2013 Passat and 2016 Golf sport wagon. I love my cars and I trust the work is done with expertise! More
by PWADE1111
Employees Worked With
Arlen Mack
March 12, 2020
Since 1985 I have done business with VW I love the service. That is why I‘ve purchased three VWs from Capistrano Volkswagen, Jettas and Golf. service. That is why I‘ve purchased three VWs from Capistrano Volkswagen, Jettas and Golf. More
by TNTWILSON
Employees Worked With
Arlen Mack
