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Capital Ford

4.7

237 Lifetime Reviews

4900 Capital Blvd, Raleigh, North Carolina 27616 Directions
Sales: (877) 659-2496

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237 Reviews of Capital Ford

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November 19, 2010

"If you can go to another Suzuki Dealership then I would..."

- tiffani614

If you can go to another Suzuki Dealership then I would recommend doing that. I had a very bad experience twice with the service department. If you try and call service all you get is voicemails and the phone keeps ringing and ringing and no one will pick up. I had to get someone that works there to physically walk over to get them to call me back. I left a voicemail and Ben never called back until late afternoon after someone walked over and asked for him to contact me. When I went there to drop off my car it didn't seem busy and Ben and one other guy where just sitting back behind the counter not answering the phones ringing and not with any customers. It's very frustrating for someone to act like they don't care and not return your calls or answer when you call especially when you have things wrong with your vehicle.

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Recommend Dealer
No
Employees Worked With
Ben in Service
April 18, 2010

"Great Service!!! That's all about my experience at..."

- lakeguy1486

Great Service!!! That's all about my experience at Capital Ford. Edwin new exacty which vehicle was right for me. He sat me down listened to what I wanted and where I wanted to be on payment. Pulled the car up, and that said the deal was done. I had been to Crossroads where the salesman was pushy. He listened and stood by. I will always go to Capital Ford from here on and always ask Edwin Barnes. Thanks Capital Ford.

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Recommend Dealer
Yes
Employees Worked With
Edwin Barnes
April 04, 2010

"I found the staff to be very friendly and helpful. They..."

- danlh20

I found the staff to be very friendly and helpful. They made an effort to make our car purchasing experience a positive one! They volunteered to assist me with changing the keyless entry passcode and explained how yo activate Sync. We loved our sales consultant's enthusiasm.

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Recommend Dealer
Yes
Employees Worked With
Mitchell Anderson, Matt Bradfield, Jesse Pridgen
April 02, 2010

"Finally a dealership without a hint of the sterotype. All..."

- jjeisen

Finally a dealership without a hint of the sterotype. All the staff was exceptional and the personal service was excellent. Can I get an Amen ! for capital Ford. I would reccomend them to all in the market for a new or used car. It was a one day 2 hour ordeal, painless and I got a great deal on a used vehicle. I am telling everyone my car buying quest landed and succeed at Capital Ford.

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Recommend Dealer
Yes
Employees Worked With
Jay Stallings, Aric Swanger and Ed Barnes
September 15, 2009

"This sales person emailed to find out if I was still..."

- andif16

This sales person emailed to find out if I was still interested in purchasing a car from them. I stated that I had already given him my answer when we talked last and thank you but no thank you. I then received an email blasting me telling me not to blame them because I can't get a vehicle and that my vehicles price is what it is even without seeing my vehicle. This sales person was very rude and his last email was completely uncalled for and should never have been sent. Even if I wanted a newer car, I would not and will not EVER buy from Capital Ford

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Recommend Dealer
No
Employees Worked With
Kenneth Lorbacher
August 03, 2009

"I wanted to give Ford, a american based automobile a..."

- pureice

I wanted to give Ford, a american based automobile a chance since our automobile industry can use all the sales it can get. But from this pass sunday experience at Capital Ford dealership not only would I not buy from that dealership but also ask others to shop elsewhere. I went to the dealership after reading a mailed coupon. The fact is I been looking into a caravan for months now. From the start the sales person would not give me a price. I spend about hour looking at caravans and when finally decided to test drive a vehicle and I still did not get a price. Figured after the test drive I would finally get a price instead the dealership ran my credit report for a vehicle that I havent even decided to purchase as of yet. Sales person wasnt pushy instead just lied his way thru our visit. After waiting 30mins for the salesperson only to find out my credit was ran for a car I was not purchasing nor did I give permission or want my credit to be ran. Then a final word came from a moron loan officer telling me I will not be getting back my personel information (SS# and personel info) which was promise back to me by the sales person. The entire visit to Capital Ford was a waste of time and a poor resemblance of a car sales lot. My visit to Cary, Crossroads Ford was excellent and I am in such regret going to Capital Ford. If your going to spend your hard earn money on a new vehicle spend it wisely, spend on a establishment that works hard on earning your respect and your time when shopping on a expense that will cost you 3 or 4 years of payments.

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Recommend Dealer
No
Employees Worked With
Kenny and moron loan officer
December 16, 2003

"Fast service. Salesperson should know more about..."

- mlmegs

Fast service. Salesperson should know more about vehicles. Careful, they'll slide in 5 year warrenty coverage ($1000+) and GAP insurance ($350) autimatically when they start doing your finances.
Glad I questioned the charges or they would have been tacked on to my overall price.
But decent selection and I walked away with a fair deal and cruise control!

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Yes
Employees Worked With
Kevin/Sales Sonny/Finance
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