Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital Toyota, Inc.
Chattanooga, TN
1,621 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area.
Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information.
Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,621 reviews
February 08, 2019
Next level customer service! This is my second vehicle purchased from Capital Toyota. Excellent customer service is not easy to find these days but this dealership makes the custo This is my second vehicle purchased from Capital Toyota. Excellent customer service is not easy to find these days but this dealership makes the customer their central focus. Alicia Normand provided exceptional, professional, and knowledgeable customer service that will keep me coming back for service and future vehicle purchases. I will recommend this Alicia Normand and Capital to all my family and friends. Thank you for making my car buying experience enjoyable! More
by Motorhead1260
Employees Worked With
Alicia Normand
February 05, 2019
Patient and polite The salesman treated us with great care. He listened to the features that were most important to me, found the perfect model, and allowed me to think The salesman treated us with great care. He listened to the features that were most important to me, found the perfect model, and allowed me to think over my decision before saying "yes". I really appreciated his patience. More
by HappyCamper
Employees Worked With
February 02, 2019
A dealership that cares about your wants and needs Aaron S and Chris were awesome to work with! I had been looking into making my first truck purchase and took a while researching and deliberating. The Aaron S and Chris were awesome to work with! I had been looking into making my first truck purchase and took a while researching and deliberating. They were both extremely patient and understanding about making this decision. I highly recommend Aaron S. as your salesman and Chris as your money guy! Great guys. Great service! I'm excited to join the Toyota family! More
by Joseph C.
February 02, 2019
Great experience !! My husband and I agree this was the most pleasant car buying experience ever. John Harris was amazing and very knowledgeable. We will definitely recom My husband and I agree this was the most pleasant car buying experience ever. John Harris was amazing and very knowledgeable. We will definitely recommend this dealership to others. Our RAV 4 is beautiful!! More
by RAV 4 girl
Employees Worked With
Other Employees :
Jim Taylor, James McGuffee, Stacy Hoffman, John Harris
February 02, 2019
Comfortable experience So easy, very sweet people they made you feel comfortable, no judgement, they were there to help just all around a very good experience with them. So easy, very sweet people they made you feel comfortable, no judgement, they were there to help just all around a very good experience with them. More
by Wilbanks08
Employees Worked With
Detha , Alicia Normand, Josh Wilcox
February 01, 2019
2019 Brand New Camry Alicia was amazing! I had not planned on purchasing a new car on my recent visit to Chattanooga however things happened and I visited Capital Toyota i Alicia was amazing! I had not planned on purchasing a new car on my recent visit to Chattanooga however things happened and I visited Capital Toyota in search of purchasing my dream car and Alicia was very helpful and informative and made my unexpected trip hassle free. Everything went smoothly from the time I entered the dealership to driving off in my new car. I highly recommend this dealership to any one looking for a new Toyota! More
by Shamama2
Employees Worked With
Alicia Normand
January 26, 2019
Absolute perfect experience. This was by far the best car buying experience i have ever had. From the salesman to the sales manager to the finance manager, they were all welcoming This was by far the best car buying experience i have ever had. From the salesman to the sales manager to the finance manager, they were all welcoming and accommodating. They have earned my business for life. . More
by Courtney423
January 21, 2019
Overall fantastic experience with Capital Toyota!! We purchased a 2019 Toyota 4Runner from Capital Toyota after searching for the perfect vehicle for almost a year. This dealership was by far the easie We purchased a 2019 Toyota 4Runner from Capital Toyota after searching for the perfect vehicle for almost a year. This dealership was by far the easiest to work with and helped make our car buying process one that we could really enjoy. (We had visited many before finding the Josh at Capital) Josh was essential in the purchasing our 2019 4Runner and was there every step of the way making the process effortless. We are a few hours away from Chattanooga so buying a car without visiting the dealership first was a little intimidating but Josh made us feel very confident in our decision. He went above and beyond to answer any and all of our questions and worked with our family for over a year to make this deal a reality. We were able to get what we wanted in a vehicle and more at a very fair price. More
by leh2j
Employees Worked With
Chris Morgan , Ed Emerson, Alicia Normand, Josh Wilcox
January 01, 2019
Amazing and easy experience! My husband and I worked with Josh, Alicia, Chris and AJ at this dealership. We made this purchase online working with the team via email, text and ph My husband and I worked with Josh, Alicia, Chris and AJ at this dealership. We made this purchase online working with the team via email, text and phone. All questions were promptly answered. Everyone was so friendly and knowledgeable. Never pressured and everything explained. Today's purchase was for me, but the hubs has already warned me we would be back soon for him :-) Overall great purchase experience! This was not the first or only Toyota dealership we visited, but the one we chose at which to make our purchase not only because of the great value but most importantly, the staff! More
by Crowderam
December 22, 2018
Great experience. My experience was exceptional, Marco went beyond to help find the Tundra I was looking for. I was treated well and am very pleased with the outcome. H My experience was exceptional, Marco went beyond to help find the Tundra I was looking for. I was treated well and am very pleased with the outcome. Highly recommended and will definitely be a return customer. More
by rwells
Employees Worked With
