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Capital Toyota, Inc.

Chattanooga, TN

4.8
1,621 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,621 reviews

May 04, 2017

VERY pleasant experience Stockton was laid back and patient with my husband and I as we tried to decide which vehicle would be the right fit for our family. He wasn't too push More

by SunnyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Odister, Stockton Coffey
May 05, 2017 -

Capital Toyota, Inc. responded

Thank you so much for the feedback, Sunny! Stockton is definitely an asset to our team! We're thrilled to hear that he was patient and helpful and that you enjoyed your experience with us at Capital! Our whole team tries daily to "aim above morality" and "be not simply good; be good for something." Please let us know if there is anything else we can do for you or your husband!

May 03, 2017

Service department lacking Have been there several times for various service...other than replacing and balancing tires...they are severely lacking in quality work and understan More

by gg4run
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
n/a
May 10, 2017 -

Capital Toyota, Inc. responded

We appreciate your letting us know about your recent experience with our Service Department. Our team is never satisfied until we are able to meet the needs and expectations of all of our customers. From time to time, we do hire new people from time to time that we are working to provide more adequate coaching sessions to in order to ensure that they better communicate with our valued customers, like you. We would love the chance to speak with you directly in order to ensure that we are doing everything possible to make things right. If you are interested, please contact Marty Woody or Gene McGee at 423-892-0661 at your convenience. We hope to have the chance to improve your perception of Capital Toyota, and look forward to hearing from you soon.

May 03, 2017

Great experience Our experience at Capital Toyota was very successful. Mr. Doty was a pleasure for us to work with as we considered buying a RAV4. He was very helpful, More

by ALA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Doty
May 05, 2017 -

Capital Toyota, Inc. responded

We are pleased to hear that Brad was so helpful and fun! We look forward to doing business with you in the future too!

May 01, 2017

Sales Consultant Excellent Patrick Shadrick made shopping and buying a car less stressful. He was knowledgable and did not push me into anything, He was patient with my many que More

by christina1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Weaver
May 03, 2017 -

Capital Toyota, Inc. responded

Patrick will be thrilled to hear your compliments, Christina! Thanks for choosing Capital Toyota, and we look forward to seeing you on your next visit!

May 01, 2017

Purchased new Highlander I came by Friday afternoon and Brad Doty came by and introduce himself. We spoke about my needs and desires. Brad started letting me know of various v More

by Ros110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detha Yoder, Brad Doty
May 03, 2017 -

Capital Toyota, Inc. responded

We're glad that you had an outstanding experience working with Brad! Thanks for choosing Capital Toyota to purchase your new SUV - we hope you're loving it!

May 01, 2017

Great experience This is the first time I've ever had to buy my own car, and Justice with Capital Toyota made it painless. I do a lot of research before making big pur More

by Clide88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Hall
May 03, 2017 -

Capital Toyota, Inc. responded

Thank you for your kind words about Justice! We appreciate your feedback and hope to see you again for all your future car needs!

April 27, 2017

Excellent Toyota Dealership Capital Toyota is a clean, inviting and well stocked dealership. The staff is friendly and eager to make your car buying experience rewarding. From ou More

by Rickster
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Doty, Justice Hall
Apr 28, 2017 -

Capital Toyota, Inc. responded

Thank you so much for the recommendation and kind words! We're extremely proud to hear that you had a wonderful experience with us. We hope to see you again in the future!

April 24, 2017

Awesome experience! Justice was absolutely wonderful to work with! He was very knowledgeable and professional. He even offered his own snacks to my daughters and stayed More

by shell17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Hall
Apr 27, 2017 -

Capital Toyota, Inc. responded

Thank you for sharing your experience with us! We are so glad to hear you enjoyed working with Justice during your visit. We appreciate your kind review and rating, and we hope to have the opportunity to work with you again!

April 24, 2017

Love my car. Had a great experience and Marquita was great! I got the car I wanted and would buy from her again. :). Have recommended already. Thank you. More

by Carm1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
Apr 27, 2017 -

Capital Toyota, Inc. responded

Thank you for the recommendation! It's wonderful to hear working with Marquita to find your car was a great experience for you! Thank you for for sharing your feedback and for your 5-star rating! We look forward to working with you again!

April 23, 2017

my car purchase experience Justice Hall was very knowledgable about the vehicle I was purchasing and all the options it has, was also very helpful in explaining their functions. More

by Kathy Garner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justice Hall
Apr 24, 2017 -

Capital Toyota, Inc. responded

Thanks for taking the time to let us know how we are doing, Kathy! We love to hear when our customers have a positive sales experience. Justice is a great asset to our team and was more than happy to help. If you need anything else, please come back and see us again.

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