Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you so much for your continued loyalty and for choosing Capital Toyota throughout the years! We are honored to have been your trusted dealership since your very first dealing with us back in 1964. It's incredibly rewarding to hear that you've never had a bad experience with us and that you're enjoying your 2023 Highlander. Your satisfaction is our top priority, and we're grateful for your kind words and support. If there's anything else we can assist you with or if you have any questions about your Highlander, please don't hesitate to reach out. Here's to many more years of happy driving with your Toyota!

John responded

I have recommended Capital highly over the years and will continue to do business with the Best of the Best!

Capital Toyota, Inc. responded

Thank you for choosing Capital Toyota for your service needs! Your kind words bring us immense joy! 🌈 We're thrilled to hear about your positive experience with our service team, from the warm welcome in the service area to the efficient check-in process. Our dedicated team is committed to providing excellent service, and we're delighted that your visit was both pleasant and painless. It's great to know that the work on your car was completed promptly, allowing you to get back on the road hassle-free. Thank you for your trust and choosing Capital Toyota for your automotive needs. We look forward to serving you again in the future!

Capital Toyota, Inc. responded

Thank you for your kind words about Donnie and our team! We're thrilled to hear that Donnie made your experience exceptional! 🌈 At Capital Toyota, our team takes pride in providing excellent service, and it's heartening to know that Donnie's efforts stood out. Your compliments about our team's politeness and friendliness mean the world to us! 🌟 We're committed to creating a welcoming atmosphere for our customers, and it's wonderful to hear that you felt that during your visit. Thank you for choosing Capital Toyota, and we look forward to serving you with the same level of excellence in the future!

Capital Toyota, Inc. responded

We're sorry to hear about your disappointing experience. Your feedback is important to us, and we sincerely apologize for the inconvenience and poor communication you encountered during your visit to Capital Toyota. We understand the frustration this may have caused, and we are committed to addressing and improving the areas that fell short of your expectations. Your concerns will be shared with the team to ensure we learn from this and make necessary adjustments to provide better service in the future. Please expect a call from our Service Manager.

Capital Toyota, Inc. responded

We appreciate your kind words about the efficiency and friendliness of our staff while taking care of your car during today's service. It's wonderful to hear that the process was prompt and that you had a positive experience with us. Customer satisfaction is our priority, and we're delighted that we could make your visit smooth and efficient. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Capital Toyota, Inc. responded

We appreciate your kind words about the very courteous service you received. It's fantastic to hear that you were promptly taken care of even though you arrived early, and that you had a very good experience overall. Customer satisfaction is our priority, and we're delighted that we could make your visit pleasant. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Capital Toyota, Inc. responded

We appreciate your kind words about the good and responsive service representative, as well as the service on your Tundra. It's wonderful to hear that you had a positive experience with our team, and we're glad to know that your truck was washed before being returned. Customer satisfaction is our priority, and we're delighted that we could provide you with excellent service. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Capital Toyota, Inc. responded

Thank you for your positive feedback! We're delighted to hear that you found our team very friendly and well-organized. It's great to know that our facilities, including clean bathrooms and a comfortable waiting room, added to your overall experience. We appreciate your acknowledgment of our efficiency, and we're pleased that you were in and out quickly. If there's anything more we can do for you or if you have any suggestions, please feel free to let us know. We appreciate your support and look forward to serving you again in the future!

Capital Toyota, Inc. responded

Dear Jim, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you received excellent service from our team, particularly from Scott L. We strive to provide exceptional service to all our customers, and your feedback reaffirms that we're on the right track. We truly appreciate your 5-star rating and your kind words. If you ever need anything in the future, please don't hesitate to reach out. Looking forward to serving you again! Capital Toyota