Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you, Harold! We’re happy to hear that you had a great experience with our friendly and knowledgeable team. We strive to provide efficient service while ensuring our customers are comfortable. We appreciate your support and look forward to seeing you next time!

Capital Toyota, Inc. responded

Thank you for sharing your experience! We're so glad to hear that we were able to take care of your recall service quickly and efficiently. We always strive to provide timely service and appreciate your recognition of our urgency. If you ever need anything else, we’re here for you!

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're glad to hear that you had a quick and smooth service visit. Our team always strives to keep our customers informed and provide a seamless experience. We look forward to seeing you again next time!

Capital Toyota, Inc. responded

Thank you for your fantastic review! We're so glad to hear that scheduling your oil change was easy and that you consider us the best in Chattanooga! Providing convenient and top-notch service is always our goal. We appreciate your support and look forward to serving you again!

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're so glad to hear that our team provided courteous, knowledgeable, and timely service for your 10K maintenance. Making the process easy and efficient is what we strive for! We appreciate your support and look forward to serving you again in the future.

Capital Toyota, Inc. responded

Thank you for your fantastic review! We're so glad to hear that you received quick service and that our friendly team was able to answer all your questions. We strive to provide top-notch service with a personal touch, and we appreciate your support! We look forward to assisting you again soon!

Capital Toyota, Inc. responded

Thank you Bonnie, so much for your kind words and loyalty to Capital Toyota! We’re thrilled to hear that our incredible employees and top-notch service have made such a positive impression on you. Your trust and confidence in our Service Department mean the world to us, and we’re honored to be your go-to dealership. If there’s ever anything you need, please don’t hesitate to reach out. We look forward to continuing to provide you with the exceptional service you deserve!

Capital Toyota, Inc. responded

Thank you for your amazing review! We’re thrilled to hear that Brody and the team provided you with such a seamless experience and got you in and out in no time. Providing quick and efficient service while making sure every customer feels valued is always our goal. We truly appreciate your kind words and are grateful for the opportunity to serve you. If you need anything in the future, please don’t hesitate to reach out!

Capital Toyota, Inc. responded

Bob, Thank you for taking the time to share your feedback. We deeply regret that your experience with our service department was anything less than excellent. Diagnosing automotive issues can sometimes be a complex and evolving process, as symptoms may point to multiple potential causes. We strive to provide clear and accurate information, but we understand how frustrating it can be when multiple diagnoses are presented. We appreciate your patience during the time your Highlander was in our care, and we want to emphasize that our ultimate goal was to ensure your vehicle received the best possible attention. Refunding the cost of the initial diagnosis was the right thing to do, and we hope it reflects our commitment to fairness and transparency. We’re also grateful for your kind words about Jonah; we agree that he’s a valuable member of our team. Your feedback helps us improve, and we would welcome the opportunity to speak with you further to address any lingering concerns. Please feel free to contact our service manager directly at 423-892-0661 Thank you again for sharing your thoughts, and we hope you’ll give us the chance to provide a better experience in the future.

Capital Toyota, Inc. responded

Thank you for your great feedback! We’re so glad to hear that your service experience was quick and easy. We’re also happy that our online scheduling made it convenient for you to choose a time that worked best. We appreciate your support and look forward to continuing to serve you in the future!