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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
492 Reviews
Call Service Center (423) 892-0661

493 Reviews of Capital Toyota, Inc. - Service Center

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August 07, 2024

Everyone was respectful and polite. We had to wait for about 2 hours, but the waiting area is pleasant and huge. The bathrooms are very clean. If you have to wait, it’s a pleasant area More

by jackson653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Aug 15, 2024 -

Capital Toyota, Inc. responded

Thank you for your feedback! We’re glad to hear that you found our staff respectful and polite, and that you enjoyed our waiting area and clean facilities. We appreciate your patience during the wait and are pleased that our environment helped make the experience more comfortable. If there’s anything else we can do for you, please let us know!

August 03, 2024

Excelentes servicios y muy buenas atenciones de todo el personal, estoy muy satisfecho con ellos More

by rosisflores86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Capital Toyota, Inc. responded

¡Muchas gracias por su amable comentario! Nos alegra mucho saber que está satisfecho/a con nuestros servicios y la atención de nuestro personal. Su satisfacción es nuestra prioridad, y apreciamos mucho sus palabras. Esperamos poder servirle nuevamente en el futuro.

July 25, 2024

Luis is an awesome service manager! He went above and beyond to make sure I was kept informed as my car was being serviced and repaired. He truly cared about my urgent situation and mad More

by Angnewl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Capital Toyota, Inc. responded

Thank you for your fantastic review! We’re thrilled to hear that Luis went above and beyond to assist you and keep you informed throughout the service process. It’s great to know he handled your urgent situation with care and secured the necessary parts and discounts for you. We appreciate your kind words about our team’s service, and we’re delighted we could provide such a positive experience. If you need anything in the future, don’t hesitate to reach out. Thanks for choosing Capital Toyota!

July 24, 2024

I came in just to change the cabin air filter and was 30 minutes early. The service guys took the car in and the job was complete before the appointment time! Fantastic service as always at Capital Toyota!! More

by Brownjerry3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wonderful scheduling person
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Jul 25, 2024 -

Capital Toyota, Inc. responded

Thank you for your great feedback! We’re delighted to hear that our service team exceeded your expectations by completing your cabin air filter change ahead of schedule. It’s always our goal to provide fantastic service, and we’re glad you had a positive experience. Thank you for choosing Capital Toyota, and we look forward to serving you again!

July 17, 2024

Great service writers and clean waiting area. Very respectful and professional. For the amount of vehicles they see per day it is obvious they do it right. More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Capital Toyota, Inc. responded

Thank you for your fantastic feedback! We're thrilled to hear that you had a positive experience with our service writers and appreciated our clean waiting area. It's great to know that our team’s respectfulness and professionalism stood out to you. We take pride in managing a high volume of vehicles daily while maintaining top-notch service, and your recognition means a lot to us. We look forward to serving you again in the future.

July 17, 2024

Easiest we have ever bought a car. We have now bought 2 in three months More

by Artonfrazier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Cordell
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Jul 17, 2024 -

Capital Toyota, Inc. responded

Thank you for your fantastic feedback! We're thrilled to hear that your car-buying experience with us was the easiest you've ever had. It’s wonderful to know that you’ve chosen to purchase two vehicles from us in just three months. Your loyalty means a lot to us, and we’re delighted to have earned your trust and satisfaction. We look forward to continuing to serve you and making every visit as smooth and enjoyable as possible.

July 12, 2024

Friendly, courteous, professional. Waiting room is clean and comfortable. The complementary coffee was good and hot. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Coronia
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Jul 17, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words! We're delighted to hear that you found our team friendly, courteous, and professional. It's great to know that you enjoyed our clean and comfortable waiting room and the complimentary coffee. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can do for you, please let us know.

July 10, 2024

Great, friendly, and quick service! Highly recommend their sales and service department to anyone in Chattanooga area! More

by Acarterx5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your glowing review! We're thrilled to hear that you had a great, friendly, and quick experience with both our sales and service departments. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can do for you or anyone you know in the Chattanooga area, please don't hesitate to reach out.

July 08, 2024

They did not repair tire bead leak, which I've had before and told them about, because they only sprayed it with soapy water and didn't see the leak. I told them that the prior episode also missed the leak More

by Limeclimber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Capital Toyota, Inc. responded

Thank you for bringing this issue to our attention, and we apologize for the inconvenience you've experienced with the tire bead leak. We understand your frustration, especially since you've dealt with a similar issue before. We appreciate your feedback and want to ensure we resolve this properly for you. Please feel free to contact us directly so we can schedule a time to address the problem without requiring you to make multiple visits. Your satisfaction is important to us, and we're committed to providing a solution that meets your expectations. Thank you for your understanding, and we look forward to assisting you further.

July 08, 2024

Always easy to deal with. Quick and efficient! Would recommend to anyone that ask. Thanks! More

by Swilson2107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamey Blevins
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Jul 17, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your positive feedback! We're delighted to hear that your experience with us at Capital Toyota has always been easy, quick, and efficient. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can do for you or anyone you know who might need our services, please don't hesitate to reach out.

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