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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
498 Reviews
Call Service Center (423) 892-0661

498 Reviews of Capital Toyota, Inc. - Service Center

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September 03, 2024

Loved the pickup car return after service. Service team is very helpful and took good care of my car. More

by susanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Capital Toyota, Inc. responded

Thank you for your positive feedback! We’re so glad you loved the pickup and return service and that our team took great care of your car. Our goal is to make your experience as convenient and pleasant as possible. If you need anything else, we’re always here to help!

August 30, 2024

Service is always fast and friendly. I am always impressed by how quickly they take care of you. More

by tl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you consistently find our service fast and friendly. It’s our goal to provide quick and efficient care for all our customers, and we’re delighted that we’re meeting your expectations. We look forward to serving you again soon!

August 22, 2024

Did the job very fast everyone was very pleasant to me thank you very much, Deborah Fuller More

by Deborahfuller989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
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Aug 30, 2024 -

Capital Toyota, Inc. responded

Hi Deborah, Thank you for your kind words! We’re delighted to hear that our team was able to complete the job quickly and that you had a pleasant experience with us. Your satisfaction is our priority, and we’re grateful for your appreciation. If you need any further assistance or have more feedback, please don’t hesitate to reach out. We look forward to serving you again!

August 19, 2024

Courtesy and polite and very quick in job! Would highly recommend to my family and friends! More

by Go Vols!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our team courteous, polite, and efficient. Your recommendation to family and friends means a lot to us! If there’s anything else we can assist you with or if you have any more feedback, please feel free to reach out. We look forward to seeing you again!

August 09, 2024

Great staff and service. Very helpful friendly and professional. Not sure what else to say! More

by Tielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Capital Toyota, Inc. responded

Thank you for the positive feedback! We’re thrilled to hear that you found our staff helpful, friendly, and professional. We appreciate you taking the time to share your experience and look forward to serving you again in the future!

August 07, 2024

Everyone was respectful and polite. We had to wait for about 2 hours, but the waiting area is pleasant and huge. The bathrooms are very clean. If you have to wait, it’s a pleasant area More

by jackson653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Aug 15, 2024 -

Capital Toyota, Inc. responded

Thank you for your feedback! We’re glad to hear that you found our staff respectful and polite, and that you enjoyed our waiting area and clean facilities. We appreciate your patience during the wait and are pleased that our environment helped make the experience more comfortable. If there’s anything else we can do for you, please let us know!

August 03, 2024

Excelentes servicios y muy buenas atenciones de todo el personal, estoy muy satisfecho con ellos More

by rosisflores86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Capital Toyota, Inc. responded

¡Muchas gracias por su amable comentario! Nos alegra mucho saber que está satisfecho/a con nuestros servicios y la atención de nuestro personal. Su satisfacción es nuestra prioridad, y apreciamos mucho sus palabras. Esperamos poder servirle nuevamente en el futuro.

July 25, 2024

Luis is an awesome service manager! He went above and beyond to make sure I was kept informed as my car was being serviced and repaired. He truly cared about my urgent situation and mad More

by Angnewl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Capital Toyota, Inc. responded

Thank you for your fantastic review! We’re thrilled to hear that Luis went above and beyond to assist you and keep you informed throughout the service process. It’s great to know he handled your urgent situation with care and secured the necessary parts and discounts for you. We appreciate your kind words about our team’s service, and we’re delighted we could provide such a positive experience. If you need anything in the future, don’t hesitate to reach out. Thanks for choosing Capital Toyota!

July 24, 2024

I came in just to change the cabin air filter and was 30 minutes early. The service guys took the car in and the job was complete before the appointment time! Fantastic service as always at Capital Toyota!! More

by Brownjerry3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wonderful scheduling person
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Jul 25, 2024 -

Capital Toyota, Inc. responded

Thank you for your great feedback! We’re delighted to hear that our service team exceeded your expectations by completing your cabin air filter change ahead of schedule. It’s always our goal to provide fantastic service, and we’re glad you had a positive experience. Thank you for choosing Capital Toyota, and we look forward to serving you again!

July 17, 2024

Great service writers and clean waiting area. Very respectful and professional. For the amount of vehicles they see per day it is obvious they do it right. More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Capital Toyota, Inc. responded

Thank you for your fantastic feedback! We're thrilled to hear that you had a positive experience with our service writers and appreciated our clean waiting area. It's great to know that our team’s respectfulness and professionalism stood out to you. We take pride in managing a high volume of vehicles daily while maintaining top-notch service, and your recognition means a lot to us. We look forward to serving you again in the future.

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