CardinaleWay Mazda Mesa - Service Center

*May 2017* They forgot to contact me when my order for parts arrived and this was critical due to a recall. They also did a car wash without my knowledge that was a machine and damaged my vehicle. The tec parts arrived and this was critical due to a recall. They also did a car wash without my knowledge that was a machine and damaged my vehicle. The tech found my part of my car in the machine and they did not offer to repair the damage or even check the car after they did the recall repair. The tech says its common practice that they never check anything on the car before and after when they do recall repairs. *May 2022* I came back due to a critical recall again, I was greeted by the same service advisor (I should of known) with "oh I was going to contact you that the parts were not here". Luckly a few days prior I confirmed to have the parts for recall instead of wasting my time and gas. So instead he wasted my time again on re verifiyng my parts and should of contacted me prior instead of wasting gas. The same advisor did not apologize for his error on the parts verification, and when I came to pick up the car I was greeted with "Hey there trouble". Clearly the dealership has no respect to customers and the service they provide. I thought it was funny that the advisor said they had a video for my car pick up (was strange) for me to watch to verify pick up prior to pick up (this validates prior review). This tells me that they store information on customers and put comments about them and instead of correcting their prior opportunities the service advisors instead make jokes and call names to customers. As a fellow service manager I know this as practice cause my company stores information on how guests act as well but use that information to make experiences better over the pass several years (we store 7 years of data). This dealership needs to learn from the mistakes and opportunities and correct it... clearly the years have not done well with the dealership here. I am very happy that I have decided to end my 20 year relationship with Mazda here of owning Mazdas by trading in my Mazda for a new BMW (next time choose a different Mazda Dealership). Atleast at the BMW dealership Im greeted with respect and by name.... I hope people see this and avoid this place (I appreciate my 1.4 million views of my pictures to have a following to see this) More

As usual, fantastic, friendly, comprehensive and fast 30K service for my Cx5. Nick Santarsiero and his team don't cease to amaze me. Thank you so much!! service for my Cx5. Nick Santarsiero and his team don't cease to amaze me. Thank you so much!! More

Excellent check-up for a pick up truck. Several tests made. Fantastic service and great help by Nick Santarsiero and his team. Thank you so much!! Several tests made. Fantastic service and great help by Nick Santarsiero and his team. Thank you so much!! More

14K service for my wife's Mazda. As usual, superb job by Nick Santarsiero and his team. Integrity, Honesty, Great Service, Friendship, Great Prices. You're the best!!! M Alonso As usual, superb job by Nick Santarsiero and his team. Integrity, Honesty, Great Service, Friendship, Great Prices. You're the best!!! M Alonso More

My dealer is very helpful and knowledgeable about the Mazda line of cars. She will go out of her way to find the best deal. Mazda line of cars. She will go out of her way to find the best deal. More

I had two issues over two weeks, one with a tire and one with my front windshield. I originally went to a tire place and they gave me incorrect info so I went to CardinaleWay Mazda and they informed me I ne with my front windshield. I originally went to a tire place and they gave me incorrect info so I went to CardinaleWay Mazda and they informed me I needed a new tire not just repair the old one. They couldn't get the tire in for several days and so they suggested I check another tire place. They cared more about my safety than they did about a sale of a tire and for that I am very appreciative. The second issue I had was with a glass repair place and who also once again gave me incorrect information. I went to CardinaleWay Mazda for help with this situation and they recommended a local glass repair shop. I like working with local businesses whenever I can but I don't like to go to one unless recommended by someone else. I have been working with this local glass repair shop and it is working out great. I am a single woman and it is difficult sometimes to find dealerships with morals and ethics that I can trust. CardinaleWay Mazda is such a place. Thanks again for your help and professionalism that I can trust. You guys are the BEST!! More

23,000 mile service for my wife's 2012cMazda 3. As always, Nick Santarsiero and his team performed a fantastic service (transmission fluids and brake fluids). I feel at home here. Nick's friendliness always, Nick Santarsiero and his team performed a fantastic service (transmission fluids and brake fluids). I feel at home here. Nick's friendliness and attention to detail are awesome!!! And prices so reasonable. Thank you Nick!! Miguel Alonso More

I went to service my wife's Mazda yesterday. As it was expected, the service was impeccable, friendly, convenient and affordable. Nick Santarsiero has been my service adviser for over 9 years now. Him an expected, the service was impeccable, friendly, convenient and affordable. Nick Santarsiero has been my service adviser for over 9 years now. Him and his team are simply awesome. He is more like a friend. Thanks Nick. Miguel Alonso More

23,000 mile service for my Mazda CX5 2017. As usual, Nick Santarsiero and his team were fantastic!. Fantastic service! Fantastic customer service! Fantastic price! I feel like a friend among friend t Nick Santarsiero and his team were fantastic!. Fantastic service! Fantastic customer service! Fantastic price! I feel like a friend among friend there. Thank you! Miguel Alonso More

I've always had a great experience every time I've come in. The salespeople and service workers are all so friendly and knowledgeable. I hope everyone considers Mazda when thinking of a luxury car at a rea in. The salespeople and service workers are all so friendly and knowledgeable. I hope everyone considers Mazda when thinking of a luxury car at a really good price! Love the new burgundy interior on the 2021 models also! More