Carl Black Chevrolet Buick GMC

Blown Away This was my very 1st experience purchasing a vehicle from a dealership. For over a decade, I always purchased vehicles from Carmax because I feared pr This was my very 1st experience purchasing a vehicle from a dealership. For over a decade, I always purchased vehicles from Carmax because I feared price haggling and pressure from sales members. I saw a truck online and stopped by to take a look. Before I knew it, I was walking out the door with the best truck I've ever owned AND traded in my other 2 vehicles. Cean and John were the absolute best. No pressure, no obligation and provided an offer I couldn't refuse. He did all of this because he wanted me to be happy, not because of some sales quota or pressure from his boss. They even continued working and provided an offer during a freak rolling power outage. Cean even accompanied me to my home so he could drive my other trade in vehicle back to the dealership. I accidentally left a CD in the player of one of my cars, and he texted me to let me know he has it in his office and for me to swing by and pick it up. I will NEVER go to Carmax ever again. He has completely altered my negative views of dealerships and eliminated every bad assumptions I ever had. I will be a life-long patron to this dealership and will ALWAYS ask for Cean and John by name. Thanks again, brother. Never been so happy in my life. More

Great experience The staff was very helpful with any questions I had. Definitely would come back. I would also be very likely to recommend this dealership to friends a The staff was very helpful with any questions I had. Definitely would come back. I would also be very likely to recommend this dealership to friends and family. More

Got a very good deal Troy, stephanie, and the financial services department worked hard to get me the best deal possible, thank you guys for the awesome job.i would recomm Troy, stephanie, and the financial services department worked hard to get me the best deal possible, thank you guys for the awesome job.i would recommend this dealership to all. More

Great dealership Great salesman Quintin took care of everything for me and made the entire experience of buying a new vehicle less complicated and more enjoyable. He is an asset to Quintin took care of everything for me and made the entire experience of buying a new vehicle less complicated and more enjoyable. He is an asset to Carl Black and is a great representative of GM. More

Worth the drive Fun place to by a truck they were have there Halloween party went all out we will be doing business with Alex Garcia again he knows his stuff! Fun place to by a truck they were have there Halloween party went all out we will be doing business with Alex Garcia again he knows his stuff! More

Great customer services Mason did a great job . He was very patient to help "OnStar" and very knowledgeable about the vehicles. I will definitely refer to my friends. Mason did a great job . He was very patient to help "OnStar" and very knowledgeable about the vehicles. I will definitely refer to my friends. More

Customer Service After purchasing a 2017 GMC truck, I had an issue with how the detailing was done prior to delivery. I spoke with Scott Jordan and explained my concer After purchasing a 2017 GMC truck, I had an issue with how the detailing was done prior to delivery. I spoke with Scott Jordan and explained my concern. His excellent customer service skills and concern became evident when he said "I apologize. It was human error. All we can do is move forward and make it right with you." We made an appointment and Scott had his detailing expert, Armondo, walk around with me. As we walked, Scott saw a small crease in a fender and said "Let me have our dent guy take that out for you as another way to make this up to you." I was impressed because he certainly did not have to do that. He also gave me a loaner to drive that night. When I picked up my truck the next day, it was sparkling like it had just come off the assembly line. Armando and his crew had done an amazing job. Best of all, the fender crease was totally repaired along with a small dent in the tail gate that I hadn't even noticed. Succinctly, I complained, Scott and Armondo acted, and both went over and above what was their responsibility to assure that I was totally satisfied. That, ladies and gentlemen, is superior customer service. Thank you so much, Scott and Armondo. More

Acadia purchase was smooth and easy Good experience Alex was easy to work with and worked hard to get what we wanted. He explained everything and is still working to get us out floor mat Good experience Alex was easy to work with and worked hard to get what we wanted. He explained everything and is still working to get us out floor mats that were not in stock More

Excellent Customer Service We really appreciate the service we experienced this pass weekend when purchasing our new vehicle. Jon, Dewayne and definitely Rajea all played a huge We really appreciate the service we experienced this pass weekend when purchasing our new vehicle. Jon, Dewayne and definitely Rajea all played a huge part in making sure we where well taken care of. We couldn't have ask for better team to take care of. I will always spread the word about the great service that Carl Black Chevrolet provides. Thanks again for everything. More

Great, quick service Great service. I bought my truck in immediately after receiving a service notice and they got me in and got everything taken care of prior to a long t Great service. I bought my truck in immediately after receiving a service notice and they got me in and got everything taken care of prior to a long trip. More