Carl Black Chevrolet Buick GMC

I was excited to purchase my new vehicle here, but the experience after the sale has been one of the most frustrating customer service experiences I’ve ever had. The night I purchased my vehicle, it wa experience after the sale has been one of the most frustrating customer service experiences I’ve ever had. The night I purchased my vehicle, it was already around 10:00 p.m. My dash cam was hardwired into my trade-in, and removing it wasn’t something that could be done in a few minutes. My son was going to help remove it, and I was told I could come back the next day while my new vehicle was being detailed. The next day, I even received the dealership’s customer satisfaction survey call. I told the representative I was coming back to clean out my trade-in and have my new car detailed, and that I’d discuss the survey in person. When I arrived, my trade-in had already been sent away. The staff told me they would retrieve my dash cam from the wholesale lot. I left without worrying because they assured me they would get it back to me. I even have text messages from my salesperson stating: “It’s been sent to our wholesale lot so I will call them and see if they can take it out.” Fast forward more than a month, and instead of returning my property, I was offered a cheap generic dash cam from Temu as a replacement for my Anker Roav dash cam that I purchased myself. Then, to make matters worse, my salesperson later claimed he never told me I could come back for my belongings. Throughout this entire ordeal, I waited for return calls from Mr. Zimmerman and Mr. Whitaker. Neither ever called me back despite multiple promises. There were also issues with the “detail” on my new vehicle that were never resolved. The vehicle wasn’t properly cleaned, there was a handprint left on the dashboard, and there was a scratch near the shifter that I reported immediately. Those concerns were also ignored. Mistakes happen. Losing a customer’s property is unfortunate but fixable. Ignoring the customer, changing the story, failing to return calls, and offering an inferior replacement instead of making things right is what earned this review. If you buy a vehicle here, remove every single personal item before handing over your keys, because if something goes missing, don’t expect anyone to take ownership of the problem. More

Raul was amazing to work with. Really appreciated his professionalism and expertise. Will definitely recommend Really appreciated his professionalism and expertise. Will definitely recommend More

The team was so helpful , Martin was awesome . This is my second car bought with him and he made the process smooth . The finance department was amazing and quick. No one likes dropping new car mo This is my second car bought with him and he made the process smooth . The finance department was amazing and quick. No one likes dropping new car money but it was overall 10 out of 10 fron start to finish More

This is my second time buying a new car with Martin and I was so pleased with his service and professionalism. He took care of me like I was family . 30 thumbs up was so pleased with his service and professionalism. He took care of me like I was family . 30 thumbs up More

I was looking at 4 trucks at 4 different dealerships, Carl Black was the only one that was fast to help and had the better deal. Great Place to shop. Carl Black was the only one that was fast to help and had the better deal. Great Place to shop. More

Thank you for your kindness and doing what you said you'd do, plus more! I called the dealership and was connected with Caleb in Service. After explaining my issue and the very poor experience I had wi do, plus more! I called the dealership and was connected with Caleb in Service. After explaining my issue and the very poor experience I had with another local dealership that created the issue and wanted $420 to fix the issue, Caleb asked that I bring my vehicle to him, he'd get me in immediate and have someone specifically assigned to help me. I was at the dealership an hour after our phone conversation, he introduced me to his colleague and 15 minutes later, my vehicle was returned, FIXED! The colleague went through several wheel lock keys until she found the correct one that matches my wheel, removed the wheel locks and replaced with new lugs. I asked where I can pay for the lugs and was told there would be no charge for the service or parts. What one dealership couldn't and WOULDN'T do for a customer, another exceeded all expectations and with pure kindness! Thank you so much - I will definitely use CB for my future new vehicle purchases and all services. Please give Caleb an "atta boy," high five and gold star! He could definitely teach others about customer service and how positive experiences evolve to repeat customer purchases! Thank you, again, Caleb! More

Do not use this dealership for service. I spent months trying to get a noise fixed that they could not determine. Then went for a slow oil leak. Paid $3200 just to now have a massive oil le I spent months trying to get a noise fixed that they could not determine. Then went for a slow oil leak. Paid $3200 just to now have a massive oil leak. Original repair was 02/03/26. Took the car back after finally getting an appointment and they still didn’t fix it. They want to charge another $2k+ to fix an issue they created. After being told to come back again in a week, I asked was the car safe to drive and was told yes but I needed to check the oil every day after the car cooled for 30 minutes. That means it was not safe to drive. Multiple repeat customers continue to come back after service repairs are not done properly. They do to ur to charge people and have horrible mechanics. More

We recently made a car purchase on short notice when our car blew an engine. We were intending to just do some research but Jim, our sales rep, did a terrific job of showing us exactly what we wanted. He wa car blew an engine. We were intending to just do some research but Jim, our sales rep, did a terrific job of showing us exactly what we wanted. He was very thorough and patient even though it was a busy day. Alex in the business office finalized the purchase very expeditiously. I would highly recommend Carl Black to anyone need a reputable dealer. More

Caleb is trustworthy, and a straight shooter. His candor and honesty is invaluable and much appreciated. Give that man a raise! His candor and honesty is invaluable and much appreciated. Give that man a raise! More

Friendly, and overall were great to work with, very helpful. We now own a 2025 Denali, Acadia. helpful. We now own a 2025 Denali, Acadia. More