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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,565 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,565 reviews

December 15, 2018

Friendly I did not end up purchasing my new vehicle from this dealership. However, I can say that the employees were all extremely friendly and courteous the e More

by Jwells
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Carl Black Chevrolet Buick GMC responded

Thank you for taking the time to leave feedback with us on your time spent at the dealership! We are thrilled to know that your overall experience was great! We hope to be able to work with you in the future! If you ever need anything, let us know!

December 13, 2018

Carl black buyer experience with management Poor quality service the manager of this dealer thinks he's running a pay here buy here talking about the quality of service and attention to the cust More

by Javi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Lopez, Bryan Levitt
Dec 13, 2018 -

Carl Black Chevrolet Buick GMC responded

Javi, we are deeply concerned with your feedback and rating. If you would like to personally talk about your experience, please feel free to reach out to GM - Omar Rodriguez - 407-426-3000 - orod@carlblack.com. So that we can solve the issue at hand. Thank you.

December 13, 2018

Great experience, Fast service Really appreciate Matt for helping me out, got my first truck and it was a real fast and easy experience. Couldn’t have been better More

by CHRISDELA18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Brutus
Dec 13, 2018 -

Carl Black Chevrolet Buick GMC responded

We are thrilled to hear about great car buying experience at the dealership with Matt! Congrats on your purchase! If you ever need anything, let us know!

December 13, 2018

Easy to work with Dwight and Dowain made it easy to select a vehicle and purchase via text. In just a couple of days we had the vehicle and price nailed down. More

by TSCHNEIDER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dowain Nunes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight McCombs
Dec 13, 2018 -

Carl Black Chevrolet Buick GMC responded

Thank you for the feedback on your time spent with Dwight and Dowain! Congrats on your purchase! If you ever need anything, let us know! Take care.

December 13, 2018

GMC pickup Great Customer service, as soon as I pulled up David did a great job introducing himself and helping me find the right truck for my needs. Hector also More

by RTANNER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Seldin
Dec 14, 2018 -

Carl Black Chevrolet Buick GMC responded

We are thrilled to read about your great overall experience at the dealership with David and Hector! Congrats on your purchase! If you ever need anything, let us know! Welcome to the Carl Black family!

December 12, 2018

Review Sales was friendly and knowledgeable good experience. All staff I dealt with did a good job of earning my business. Staff I didn’t deal with were also More

by GBRINK0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Elder
Dec 12, 2018 -

Carl Black Chevrolet Buick GMC responded

We are happy to know that you had a great overall experience at the dealership. We strive to have the best customer service at all times, and your review reflects that! We hope to see you again soon!

December 12, 2018

Bought Buick Encore 2019 We bought a new Buick Encore. Very satisfied with our salesman Julius Benjamin. Showed us the safety features and all the other great technology. The More

by BARBARA.LUBOLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julius Benjamin
Dec 13, 2018 -

Carl Black Chevrolet Buick GMC responded

Barbara, thank you for taking the time to leave feedback with us on your time spent at the dealership with Julius! We thank you for being patient and giving us a five-star rating! If you ever need anything, let us know!

December 11, 2018

Great salesman! Matt Miller was awesome, as usual! He is the biggest reason we choose Carl black! This is our 4th car from him and we couldn’t be happier! More

by TAYLORGONZALEZ_RN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Carl Black Chevrolet Buick GMC responded

Taylor, thank you for taking the time to leave feedback with us on your time spent at the dealership! We are elated to know that Matt was a pleasure to work with during your 4th car buying experience! If you ever need anything, let us know! Take care.

December 10, 2018

Overall, my experience was excellent. I arrived having a very good understanding of the vehicle I wanted to purchase. My sales consultant was all about making sure that He delivered on th More

by CIRCLEMT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Brutus , Timothy Stephens
Dec 11, 2018 -

Carl Black Chevrolet Buick GMC responded

We are elated to hear that you had a great overall experience at the dealership! Congrats on your purchase! If you ever need anything, let us know. Your five-stars and recommendation mean the most!

December 07, 2018

Spectacular Ali outstanding work with me. He gave me a call ahead time to let me know when he was a available to come back and see him. Ali got me started right a More

by ROBERTDICKENS22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Mahmouda, Kamau Wilson
Dec 10, 2018 -

Carl Black Chevrolet Buick GMC responded

Robert, we are thrilled to hear about your fantastic experience at the dealership with Ali. We strive to have the best Customer Service at all times and your glowing review reflects that. If you ever need anything, let us know.

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