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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,564 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,564 reviews

August 23, 2018

New red enclave Dwight was easy to work with, showing me everything I was interested in. Carl black gave me complimentary oil change on my new car, since oil was not More

by SUsan2374
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight McCombs, Kamau Wilson
Aug 24, 2018 -

Carl Black Chevrolet Buick GMC responded

Susan, we are thrilled to hear about your fantastic ongoing car buying experiences at the dealership! Congrats on your new purchase! Let us know if you ever need anything. Take care!

August 23, 2018

Great dealership in UCF area We are loyal to Carl black dealership since my spouse and I were students @ UCF. Having 4 new Chevrolet vehicles with best services and good prices. L More

by ZK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2018 -

Carl Black Chevrolet Buick GMC responded

We thank you for being a Valued Carl Black Customer! Thank you for taking the time to leave such great feedback with us on your time spent at the dealership! Congratulations on your new SUV! Let us know if you ever need anything!

August 22, 2018

New 2019 Chvrolet Premier purchase We thought the time to be spent with the finance manager ( Hector ) would be longer than the sales staff . It was . Thanks for the service very qui More

by SSOPKO1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorden Mesenbourg, Razvan Matei
Aug 23, 2018 -

Carl Black Chevrolet Buick GMC responded

We are so thrilled to hear that you had a fantastic car buying experience at the dealership with Jorden and Hector! Congratulations on your new 2019 Chevrolet! If you ever need anything, let us know!

August 22, 2018

Productive four hours I went in to sign some papers for my son and drove out with a new Terrain. Only issue is, I didn’t test drive before all papers were signed. Otherwis More

by PAT.BEAULIEU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Seldin
Aug 23, 2018 -

Carl Black Chevrolet Buick GMC responded

Pat, we thank you for taking the time to leave feedback with us on your time spent at the dealership! Congrats on the new Terrain for your son. If you or your son need anything, please let us know! Welcome to the Carl Black family!

August 21, 2018

Will is amazing. Best car buying experience ever. From the moment I arrived at the dealership, Will was totally committed to making sure my buying experience went quickly, smoothly, and made sure I wa More

by HsppyBuickFamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Theiss, Razvan Matei
Aug 22, 2018 -

Carl Black Chevrolet Buick GMC responded

We are elated to read this great review from you. Congratulations on your new purchase! We are happy to hear that you had an amazing car buying experience with Will and Hector! Welcome to the Carl Black family! We can't wait to see you again!

August 21, 2018

Good Low Hassle Environment Salesman Dylan Pellegrino was very courteous and knowledgeable about the truck I wanted to purchase. He was very helpful in answering any questions I More

by AHUYNH98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Pellegrino
Aug 21, 2018 -

Carl Black Chevrolet Buick GMC responded

We are thrilled to hear that you had a fantastic car buying experience at the dealership with Dylan. Thank you kindly for the great feedback! We hope to see you again soon.

August 21, 2018

Excellent When I pull up to Carl Black Chevrolet I was greeted a very friendly guy named Hunter he was very helpful I came in to get what I want which was a new More

by LILMOTT37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter, Dwight McCombs, Sam Brutus
Aug 22, 2018 -

Carl Black Chevrolet Buick GMC responded

Thank you for taking the time to leave such great feedback with us on your time spent at the dealership with Hunter and Dwight! We are elated to hear that you had a fantastic car buying experience and congratulate you on your new purchase! If you ever need anything, let us know! Tak care.

August 21, 2018

We were able to negotiate a fair price. First class service from our salesperson (Hector) and our financing manager (Hector) and a deal made personally with the owner. Overall an excellent More

by STEVEPUMROY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector, Hernandez. and the owner (sorry I am bad with names)
Aug 22, 2018 -

Carl Black Chevrolet Buick GMC responded

Hi Steve, it's fantastic to read that you had a wonderful car buying experience at the dealership with Hector! We appreciate you taking the time to leave such great feedback with us. If you ever need anything, let us know. Welcome to the Carl Black family!

August 21, 2018

New car lease Poor customer service. Everything was great until receiving the numbers (payment on car whereas I felt pressured to continue the sale without any hel More

by TMULLIGAN1967
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raheim Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2018 -

Carl Black Chevrolet Buick GMC responded

We thank you for taking the time to leave feedback with us as it helps us improve. We understand your frustration in regards to this type of situation. We would like for you to please contact GM - Omar Rodriguez - 407-426-3000 - orod@carlblack.com. At your earliest convenience to talk a little further. Thank you.

August 20, 2018

These guys went above and beyond These guys worked with my budget to ensure i got what i wanted OR in my case they found the perfect fit for me, Tim took his time and listened to my r More

by citawoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Stephens, Razvan Matei
Aug 21, 2018 -

Carl Black Chevrolet Buick GMC responded

We are happy to hear that you had a positive experience at the dealership with Tim. Congrats on your new purchase! We can't wait to work with you again soon!

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