Carl Black Hiram

I purchased a Hyundai Palisade from this dealership, and within approximately 24 hours of taking possession of the vehicle, I was already back at the dealership because of problems with it. I was provided w within approximately 24 hours of taking possession of the vehicle, I was already back at the dealership because of problems with it. I was provided with a loaner vehicle due to the inconvenience, and I ultimately had that loaner for approximately three weeks—just one day after purchasing my vehicle. I was repeatedly told that extensive diagnostic testing was being performed to determine what was wrong. I was also repeatedly reassured that the issue was “nothing major” and that they would “make everything right.” I have these conversations documented in text messages. At one point, I asked to simply have my trade-in returned because I was no longer comfortable with the situation and felt that I had essentially purchased a vehicle that I could not drive. I was told that this was not possible. Then, while I was still dealing with the problems surrounding the vehicle I had just purchased, I was given pricing for the loaner vehicle and additional fees—as though I had not just purchased a vehicle from them that I had been unable to drive. Eventually, I received my Palisade back. Unfortunately, that was far from the end of the story. Approximately nine months later, I took the vehicle to Hyundai and requested further diagnostics. I was told that there were significant issues with the vehicle and that it was not safe to drive. I was also informed that the vehicle had a history/circumstances that affected how it could be classified and sold. I was shocked to learn this after everything I had already experienced. The estimated cost associated with the issues ultimately came to approximately $9,000. At that point, I felt my only realistic option was to purchase another vehicle and cut my losses. In less than a year, this situation has cost me thousands of dollars, not to mention the time, stress, and frustration of repeatedly trying to resolve an issue with a vehicle I had purchased from this dealership. I have documentation of the communications and the timeline of events. I am now pursuing the appropriate channels to have this situation reviewed. I have contacted the Better Business Bureau and have a call scheduled with the appropriate Georgia consumer protection/business practices office to discuss what happened and determine what options are available. I am sharing my experience because I believe consumers deserve to have all relevant information about a vehicle before making a major purchase. I strongly encourage anyone considering purchasing from this dealership to do their own research, obtain independent diagnostics when appropriate, and carefully review the vehicle’s history and documentation before signing. This was not the experience I expected when purchasing a vehicle, and I sincerely hope others do not find themselves in the same situation. More

Quick and easy transaction. David was great! Love my vehicle. This whole process was very easy. David was great! Love my vehicle. This whole process was very easy. More

It was great closing the deal on my car—100% recommended; everything was explained very well, and the process was quick and easy. everything was explained very well, and the process was quick and easy. More

Carl Black of Hiram is a wonderful dealership. Vic Davis is a Great Salesman and Person. I've bought 4 cars from Him in 3 years and I will continue to buy from him and the Dealership. Simple and e Vic Davis is a Great Salesman and Person. I've bought 4 cars from Him in 3 years and I will continue to buy from him and the Dealership. Simple and easy process. . 10 out of 10. More

I was treated very well the people are all friendly they definitely work with you on the car you want Highly recommend. definitely work with you on the car you want Highly recommend. More

Gotta show love to Vic Davis for making my life easy during the process . Very professional and know his job thanks again you definitively top flight during the process . Very professional and know his job thanks again you definitively top flight More

Fantastic salesman to work with. Straight and to the point. Answered all of our questions. Super polite and very professional. Straight and to the point. Answered all of our questions. Super polite and very professional. More

We came to this dealership to find a replacement for my current 1500 Ram Laramie which I needed right away. Vic listened to me needs and desires for a truck. He was able to find a matching vehicle. My Ram current 1500 Ram Laramie which I needed right away. Vic listened to me needs and desires for a truck. He was able to find a matching vehicle. My Ram 1500 big Horn Backcountry crew cab 4x4 truck is perfect. More

Everyone was great! ! Danny was awesome! This was the best experience we have ever had at a dealership Danny, Lance and Taylor were awesome Keep up the great work yo ! Danny was awesome! This was the best experience we have ever had at a dealership Danny, Lance and Taylor were awesome Keep up the great work you all We will be bringing our service here moving forward From buying a car to maintenance if I could give 100 starts I would Again, thank you! More

Your service and help was very exceptional. We look forward to doing business with you in the future. We look forward to doing business with you in the future. More