Carl Black Roswell

Just bought a brand new Yukon Denali from Carl Black. We worked with Caleb and he was fantastic. He’s super personable and made sure we were comfortable with the deal we got. We had a great experience! We worked with Caleb and he was fantastic. He’s super personable and made sure we were comfortable with the deal we got. We had a great experience! More

Oh do I have a story for you. .. So, I walked into the dealership beginning of January with a buddy who was looking to buy a truck. Long story short, I actually end up finding a tr .. So, I walked into the dealership beginning of January with a buddy who was looking to buy a truck. Long story short, I actually end up finding a truck and he doesn't buy one because they were asking 10k over, on a USED AT4 with 40k miles. That should've been my red flag to leave, but I saw what I thought was a nice used vehicle and I wasn't going without it. Upon buying the vehicle, it did have some dents and scratches that they said they would fix, an issue with alignment, and it was missing a key fob. This is the second red flag I played the blind eye to and regret with all of my being. Anyways, I take it to service to get it aligned, they tell me that they're incapable of doing so, remember this is the SAME DEALERSHIP I literally just purchased the truck from. The only place that can do it is butler tire, OK that's fine, as long as it can be done... Wrong again. I get a call from butler telling me they can align the truck because the Pitman arm has play... I take the truck to my friends shop to put on a lift to ensure the arm had play and NOT ONLY find a bad pitman arm, but I also find that the oil filter housing is leaking AND the DRIVE SHAFT PINION SEAL IS LEAKING??? How does a dealership, that I forgot to mention, CHARGED 8K OVER MSRP ON A TRUCK THAT HAD SOME WHEELS AND A LEVELING KIT, sell a truck that has these kinds of issues? But the story doesn't stop there... this is where it gets juicy. THANK GOD! I bought an extended warranty with the vehicle, but never in my life have I felt more disrespected, lied to and deceived. I bring the truck in with 1k miles being driven by me (I took it to Tampa to see how it rode and this is what started my journey to get everything fixed because it rode like trash) with only owning the vehicle for 3 weeks at this point. I take it to service and am told that I can't make a warranty claim for 60 days... Weird I thought, and referred to the contract they sold me to see if my warranty plan had these stipulations. After reading, I find they do not, and show the paper work to the service advisor. He proceeds to direct me to the finance department and I end up with Daniel. Unfortunately , when the advisor told Daniel about the issue, Daniel proceeds to try and wait me out and avoid me until I end up confronting him. HIS RESPONSE was that a claim can't be made for 60 days (the complete OPPOSITE of the LEGAL CONTRACT they sold me WITH the warranty) and then says "I can refund you or your warranty costs if you'd like"...the 3 items that needed to be fixed are not low ticket items! They take time to be done correctly and if rushed will end up with the same result we began with! Beyond frustrated, I call the issuer of the warranty that Carl black sold me and ask the rep if there is ANY clause on my warranty that states it doesn't start from date of purchase, ON SPEAKER, she informs me in front of the advisor that there is no clause on my warranty and that it is valid from date of purchase. I finally give the truck to the advisor and he tells me "it's not that you can't bring it in, it's just that if it's before 60 days it on us" and my response was "As it should be!" No truck sold for 85k should have leaking parts. Especially from a big dealership like Carl black. I expected better but was literally given the worst experience I have ever had with a car dealership. Please, please, please, avoid them at all costs!! they are not worth your business and give car salesman the bad name they have!! It's so bad I'm currently in the process of trying to trade it in, despite the negative equity it has. The worst decision I have ever made in my life all i wanted was a reliable, and safe vehicle. More

Deceptive. Promised me a truck I inquired about and told me they would put it on hold for me as I was a repeat customer who just bought another vehicle from them 7 months ago. I didn't haggle the sales pric me they would put it on hold for me as I was a repeat customer who just bought another vehicle from them 7 months ago. I didn't haggle the sales price as you pretty much pay what they want now with the limited inventory. They ran mine and my wife's credit and we were approved. The finance guy called and gave me my finance options which I was good with but he mentioned a rebate that wasn't disclosed to me by my saleman, Paul Marr. I asked for clarity and he said that he would get with the sales manager for clarity and call me right back. Called the salesman and asked the same question. He said he would check with the sales manager and call me right back. Those calls were never returned. 48 hours later, after trying to get a call back or text back on the situation, I find out they sold the truck to someone else(again, after they ran my credit and I qualified). Do not do business with this dealership. You cannot trust what they say. More

Dominick was great and guided us through the order process quickly. Great knowledge in all the benefits of Carl Blacks Driver Plus as well. process quickly. Great knowledge in all the benefits of Carl Blacks Driver Plus as well. More

VERY unprofessional! Made us go to them when they knew that they no longer had the car we enquired about. Spoke to 3 different people to confirm that the car we want was still available. And when we got that they no longer had the car we enquired about. Spoke to 3 different people to confirm that the car we want was still available. And when we got there after driving for more than an hour only to find out the've already sent the car to auction. More

I went to Carl Black of Roswell to look at a GMC Elevation that was on display. I met Dominick who showed me the truck. Dominick was very friendly and easy to talk. He didn’t push or rush me. He a Elevation that was on display. I met Dominick who showed me the truck. Dominick was very friendly and easy to talk. He didn’t push or rush me. He answered all my questions but one. With that one question he walked me straight over to the service department where he asked a service writer and I got my answer. From the sales, service to the finance was an easy experience and all the guys I met, Tod, Jon, Matt, Steve, Bill and Dominick were awesome. I like this dealership and the people who work there. More

Best service experience I've ever had. Tommy and his team treated me like a friend and gave me a play by play via text on what was happening with my vehicle. They got me my car back quicker that expected and treated me like a friend and gave me a play by play via text on what was happening with my vehicle. They got me my car back quicker that expected and got me back on the road. I would recommend them to anyone! More

Don’t use Carl black Roswell. They’re not telling until after you get approved through financing and all that they’re adding 5k for market adjustment. Stay away from the crooks. Use a dealer who isn’t tryi after you get approved through financing and all that they’re adding 5k for market adjustment. Stay away from the crooks. Use a dealer who isn’t trying to rob people who can’t say no. More

Called Sales Manager Matt about a 2021 Denali XL that I saw on their website. Matt confirmed that the vehicle was on his lot and available for sale. They sent me a photo of the window sticker so I could vi saw on their website. Matt confirmed that the vehicle was on his lot and available for sale. They sent me a photo of the window sticker so I could view how the vehicle was equipped and confirm MSRP to make sure it was the same as what I saw on line. Once I received this I told them to move forward with sending me what the total is going to be with taxes, tag, and administration fee. When they sent me this information, they raised the price $5,000 over MSRP and added another $1.842 for waxing and treating the interior which is nothing more than a sales scheme. Based off the reviews that I have read about this dealership, this appears to be a common practice, so buyers beware. To General Motors, you need to know when you have dealership that do not represent your brand well and have unethical business practices. To the owners of this dealership, if you encourage or compensate your employees to conduct business this way, you need to realize this is not a sustainable practice. I’m a 53 year old business owner and I take pride that I can grow my business annually and give my employees raises each year without having to jeopardize the integrity of my company or compromise my professional and personal values. More

Caution buying a truck here and watch out for hidden fees such as their accessories they try to trick you with. Bought a truck back in 2012 from Carl Black Roswell and was told they were about family and ret such as their accessories they try to trick you with. Bought a truck back in 2012 from Carl Black Roswell and was told they were about family and return customers. Questionable business practice going on here. Won’t shop here again. More