Carl Black Roswell

In the market for a new gmc canyon. Submitted request for price and availability on similar vehicle we were looking at elsewhere. No response for over a day. Got on chat waited an hour for response. Told cha price and availability on similar vehicle we were looking at elsewhere. No response for over a day. Got on chat waited an hour for response. Told chat person to respond via email. No response for 2 days. Sent another request. No response for a day. Called, was told I would get a call back from the sales manager, no response. Got on chat again waited for 23 minutes they said they would respond via email, then message popped up "Sam the sales manager has joined the chat, let me check for you." Responded one of my managers sold this truck. I immediately went back to the original truck we were looking at and it had sold at the other dealership. Which was Rick Hendrick. But they responded to me in minutes. Now all that is available is white everywhere, If it takes them a week to let you know if a xxxx car is on their lot, it makes you wonder how they can do anything productive. More

The sales agent Carl is very helpful and went above and beyond his duty. Thank you so much for accommodating my request. He was calling us and check the status of the car. beyond his duty. Thank you so much for accommodating my request. He was calling us and check the status of the car. More

Top notch delivery and negotiations. Very fair and reasonable. If I need another truck there is no doubt I will start in Roswell Ga at Carl Black. reasonable. If I need another truck there is no doubt I will start in Roswell Ga at Carl Black. More

Appreciate the work to find the right vehicle to fit my needs. A a a a a a a a a a a a z needs. A a a a a a a a a a a a z More

Carl and Sam were good to work, however the finance person was very condescending on his interaction with us. My company has a partnership with Buick but he didn't even mention I could have a discount person was very condescending on his interaction with us. My company has a partnership with Buick but he didn't even mention I could have a discount from my company employee discount. Terrible attitude from finance person and didn't even bother to mentioned about my company discount. I'm not happy with this as during the current financial situation many customers deserve the best offers on the market if they want to attract more customers or get referrals. More

Salesman top notch. He went and dug up information about the vehicle I needed to know; information that was not taught to them in their sales prep for a brand new vehicle. Did not like my experience with th the vehicle I needed to know; information that was not taught to them in their sales prep for a brand new vehicle. Did not like my experience with the finance person. Dismissive rude attitude. Turned the experience sour for me. More

Once I purchase my truck I realize I had been charged some things that was not necessary a total rip off. If I had to do this again I would have not bought from this dealership. some things that was not necessary a total rip off. If I had to do this again I would have not bought from this dealership. More

From the moment we walked in, we felt welcome. Shane Runfola was our salesman and he was excellent. He is an asset to your team. Thank you for a great experience. Runfola was our salesman and he was excellent. He is an asset to your team. Thank you for a great experience. More

Very knowledgeable, my salesman (Dominick) was on point. Its because of him that I didn't go to the other 3 dealerships on my list before making my decision! Its because of him that I didn't go to the other 3 dealerships on my list before making my decision! More

We got a great deal on our Buick Enclave Avenir. Gordon was very knowledgeable about the vehicles we considered and we never felt pressured or rushed. The GM, Jon, was also very accommodating when working was very knowledgeable about the vehicles we considered and we never felt pressured or rushed. The GM, Jon, was also very accommodating when working with us on our trade and the deal over all. Good job by all!! More