Carl Black Roswell

Experience Before and During the Sale I contacted CBR for details and staff was very responsive to my inquiries even before arriving at the dealership. Once at the dealership, I met Kollin I contacted CBR for details and staff was very responsive to my inquiries even before arriving at the dealership. Once at the dealership, I met Kollin and he was very informed about the vehicle of interest. I do not enjoy purchasing vehicles and consider myself very inexperienced in this area. However, Kollin made the buying experience very easy and as comfortable as one could ever expect. Kollin handled this novice car buyer with ease! Matt was also very good to work with. He worked diligently to shape the deal to meet my needs. He was very pleasant to work with. Lastly, Joe was great. I now understand why he keeps so many pens on his desk. He was very knowledgeable and engaging through the process of helping me understand the purpose of each form as well as the details of each warranty option. Thank you to all the great staff at CBR. More

Amazing This was truly a great experience! It was the best experience I've had purchasing a vehicle. Ruebens did a great job explaining the vehicle capabiliti This was truly a great experience! It was the best experience I've had purchasing a vehicle. Ruebens did a great job explaining the vehicle capabilities and the many options. Eric was able to make the deal happen! I was very impressed with this team. More

Smooth buying experience, poor delivery The overall buying experience was good. There weren’t any shady tactics and we were able to get right to trying to make a deal happen. I do feel like The overall buying experience was good. There weren’t any shady tactics and we were able to get right to trying to make a deal happen. I do feel like the sales person could be a little more educated on the vehicles. I had to find out for myself that the vehicle we started making a deal on did not have the towing package I said I needed and even asked that they confirm it had it during the test drive (and they did). The most frustrating part of the whole experience is the delivery of the vehicle. We took it at night so we didn’t see it until the next day, but there are large acid rain spots, dull paint in areas, what appears to be sticker edging on the side of the vehicle, scratching on the driver door window, and even shipping wrap sticking out from one of the taillights as if it just wasn’t removed fully. The vehicle had less than 20 miles when we got it, so I find this unacceptable. This is a black vehicle so all of this stuff is extra noticeable and now it will need paint correction to look as if it’s actually a “new” Yukon. UPDATE: I was contacted by the dealer who had me bring the car in and got the paint looking prestine and gave me a loaner Yukon while they did it. They were quick to respond and make the situation right. More

Top Flight Experience! Everyone at every stage of the process was courteous, patient and very knowledgeable! Doug, our salesman, was able to show us and tells all about all Everyone at every stage of the process was courteous, patient and very knowledgeable! Doug, our salesman, was able to show us and tells all about all the models and options; and Eric walked us through the lease process and paperwork. More

EASY PEEZEE WITH DECENT TRADE IN VALUE ASPEN WAS THE "ONLY" SALESPERSON TO GET BACK TO ME WITH THE CAR I WAS LOOKING FOR- IT SEEMS SO SIMPLE, BUT ALL THE OTHER DEALERS KEPT PILING ON CARS ASPEN WAS THE "ONLY" SALESPERSON TO GET BACK TO ME WITH THE CAR I WAS LOOKING FOR- IT SEEMS SO SIMPLE, BUT ALL THE OTHER DEALERS KEPT PILING ON CARS THAT WERE NOT EVEN CLOSE TO WHAT I WAS LOOKING FOR. More

Great customer service and no pressure. The sales staff answered all of my questions and were very helpful. Also the dealership had the vehicle I was looking for and they w and no pressure. The sales staff answered all of my questions and were very helpful. Also the dealership had the vehicle I was looking for and they were willing to get a vehicle from one of their other locations if needed. More

Nice low pressure dealership. Everyone was very nice, patient, and helpful. Brandon Lytle was my salesman and he was very nice and informed on the vehicles. Their whole sales team Everyone was very nice, patient, and helpful. Brandon Lytle was my salesman and he was very nice and informed on the vehicles. Their whole sales team from Brandon to Mike Bowsher was a very professional experience. I'm happy with my sierra slt. Thanks again Carl Black, and all the people involved. More

A company you can’t TRUST!!! I live 2 hours away and I had an appointment at 1:30 to test drive a GMC Yukon in which I planned to buy for my wife for her birthday. After driving 4 I live 2 hours away and I had an appointment at 1:30 to test drive a GMC Yukon in which I planned to buy for my wife for her birthday. After driving 45 min en route to the dealership they text me and say “sorry we just sold that Yukon”. I called obviously upset because they said they just sold it out from under me but just to find out that they sold it the night before and didn’t bother to even let me know until I was almost half way there. Not to mention, I called twice the day before, the latest call at 7:30 that previous night and one of the so called managers (Matt) didn’t even have the decency to return my call. I HONESTLY DONT BELIEVE THEY EVEN HAD THIS VEHICLE, I THINK ITS JUST A SCAM FROM A PITIFUL BUSINESS!!! Don’t give places like this your business, they don’t deserve it. More

Terrific Car Buying Experience Fantastic, efficient service is the name of the game at Carl Black in Roswell. They are very easy to work with, have a great selection, and get things Fantastic, efficient service is the name of the game at Carl Black in Roswell. They are very easy to work with, have a great selection, and get things done quickly with a smile. There is no pushiness in the sales pitch and they bring fair offers to begin with. It was a pleasure buying here and I would happily do so again. More

Great sales Matt and Juan were a pleasure to do business with. Would highly recommend them! They went above and beyond to help us out over the phone and when we w Matt and Juan were a pleasure to do business with. Would highly recommend them! They went above and beyond to help us out over the phone and when we were at the dealership! More