Carl Burger Dodge Chrysler Jeep RAM World

Rocky Start, but they Made it Right Bought a used 2018 Pacifica off the lot on Labor Day weekend. It has a broken latch that prevents stow and go. I was told by Sales Dept. to make a Ser Bought a used 2018 Pacifica off the lot on Labor Day weekend. It has a broken latch that prevents stow and go. I was told by Sales Dept. to make a Service appt. and it will be fixed right away. Did as I was told and took PTO from my job to come in and sit for a few hours to be informed "We don't have the part, you will need to come in when we get it." I left angry and not confident that I would even be contacted with a follow up. *update. When I went back Bud made it right. His professionalism was very impressive. I'm happy now. Thanks Bud! More

Great Experience!!! Awesome sale experience. Got an awesome deal. Salesperson provided excellent customer service. They were not pushy and went straight to the point. The Awesome sale experience. Got an awesome deal. Salesperson provided excellent customer service. They were not pushy and went straight to the point. They are definelty not you usual car dealer. I would definelty consider them again for business for my next purchase. More

So easy I had such a easy and awesome experience. I went in and they were honest and helpful. I met Jesse when he first started out two years ago and he sold I had such a easy and awesome experience. I went in and they were honest and helpful. I met Jesse when he first started out two years ago and he sold me a soft top Jeep, it was great but I got tired of the bumpy ride. He was able to put me in a 2018 compass and man it was so worth the trade. Thanks bud, I really now enjoy the Jeep life! More

Super easy buying experience. Great crew Cameron,Tony,David,Sparkle and the finance department are top notch. They take great care of their customers and I highly recommend this dealership. A Cameron,Tony,David,Sparkle and the finance department are top notch. They take great care of their customers and I highly recommend this dealership. Awesome. More

Fantastic experience. The staff were professional and courteous. Everyone made the experience smooth and easy. I would recommend this dealership to others. Thank you to al The staff were professional and courteous. Everyone made the experience smooth and easy. I would recommend this dealership to others. Thank you to all staff. More

Jeep lease I walked in cold to the dealership after looking elsewhere (Mazda). I was on the fence about leasing a car, bc I did NOT want a large monthly expense I walked in cold to the dealership after looking elsewhere (Mazda). I was on the fence about leasing a car, bc I did NOT want a large monthly expense on a car I would only drive about once or twice a month...I ended up meeting with Preston who was super user friendly and left with a Jeep and a lease I was comfortable with. More

Happy Jeep Customer I had a wonderful, easy experience. Brian helped with an Internet deal and couldn’t ya we made this process easier. I’ll be back! I had a wonderful, easy experience. Brian helped with an Internet deal and couldn’t ya we made this process easier. I’ll be back! More

It was easy and the service was excellent. Preston was easy to work with and attended to our needs. Even going so far as to make sure that our 9 year old son was having a great experience. I wo Preston was easy to work with and attended to our needs. Even going so far as to make sure that our 9 year old son was having a great experience. I would recommend him and the dealership to my friends and family. More

Willful neglect of informing of price While finalizing the sales contract, the finance representative did not clearly state the cost of the anti theft system or the paint and upholstery pr While finalizing the sales contract, the finance representative did not clearly state the cost of the anti theft system or the paint and upholstery protection insurance or how much they would add to the final price. Nowhere on the contracts I signed, the Vehicle Due Bill, the Vehicle Appearance Protection form or the Karr Security System contract was there a price listed. Only on the final sales contract where these items listed with their prices but Mike did not go through them with me to show me how we arrived at the total amount I was asking to finance. He simply passed me the contract and said to sign on the highlighted areas. Afterward, in the parking lot I was reading the contract and thought there had to be a mistake because the amount I financed was over $8,000 of the sticker price. Like an idiot I went home though to try to figure out what it was I didn't understand about the price. I called Mike early the next morning explaining my confusion about what I had signed and the cost associated with it but he refused to let me drop the security and protection packages. He also didn't explain I had a choice between 2 different prices for the upholstery protection plan and he signed me up for the more expensive one. He also failed to inform me that the Uconnect system provides the same basic anti theft function, making the Karr system redundant and an unnecessary additional cost. I feel I wasn't properly informed of what I was agreeing to and as a result I now have to pay about $3,000 more than I want to pay. More

Worst Customer Service Had an appointment for a detail at 1pm, was told to show up early to fill out the application nothing else. Upon arrival I am told my appointment men Had an appointment for a detail at 1pm, was told to show up early to fill out the application nothing else. Upon arrival I am told my appointment ment nothing, my car wont br touched until the next day, and it wont br finished until the end of the day at that. Their word means nothing, the wait is always long, and they treat their customers horribly More