Carlisle Cadillac Buick GMC

I wanted to leave a good review; they are nice enough folks however I must admit they lack credible chops when it comes to troubleshooting GM cars. I purchased a car sight unseen based on the description folks however I must admit they lack credible chops when it comes to troubleshooting GM cars. I purchased a car sight unseen based on the description of the car from the dealer (I live 6 hours away from the dealership) . The car was nearly perfect, however there were some minor issues that need to get resolved with the folding top. They did resolve the issue but left me with another issue. They were not able to deliver the car on time because of issues they stated beyond their control, so I was delayed about three weeks picking up the car, they agreed to meet me at the PA/NY boarder to deliver the car. I walked around the car, no issues were present, I took delivery of the car, went down the street two miles to gas it up for my return trip and the dash started flashing SRS warnings, the airbag alarm. When I got it home, I took it to a GM dealer in CT to get the alarm issue resolved. I had looked up the issue online and through the SSR forum and it showed clearly that they did not program the controller module correctly. The cost was 200.00 for them to simply code in the vin number as was required when the other dealer Carlisle did not program it correctly. I don’t blame the local shop as it was their standard diagnostic fee. So, I notified the Sales manager Michael at Carlisle Cadillac, I thought at the very least they would offer to pay the bill as they did not fix it at their dealership first, all I got was crickets. Best of luck with dealing with these guys, I guess if I was local and was possibly going to buy a car another day, they may have fixed this, based on what happen I cannot provide any encouragement for anyone to do business with them as the seem to lack integrity. More

So glad I went to the dealership. They were knowledgeable about my cars issue and fixed it right up.The staff were kind as well.Thanks for your help. They were knowledgeable about my cars issue and fixed it right up.The staff were kind as well.Thanks for your help. More

Work was done. Time was excessive and frustrating. Inspection sticker error required a second visit. Time was excessive and frustrating. Inspection sticker error required a second visit. More

They have always done a good job servicing my vehicles. I don’t always appreciate the attempts to upsell, but I understand that is part of the business. Thank you for the quality work. I don’t always appreciate the attempts to upsell, but I understand that is part of the business. Thank you for the quality work. More

Third time I have been there for service repair of the interior door. I have spent over $700 so far and the door is still not repaired and no apparent viable solution is apparent. When I purchased this interior door. I have spent over $700 so far and the door is still not repaired and no apparent viable solution is apparent. When I purchased this vehicle at this dealership, I asked and was assured that repairs to this vehicle could be performed at this dealership. So far it seems I may have been misled. More

Unremarkable and typical dealer experience. I knew more about the vehicle and other vehicles than the salesman. Salesman made friends with us then positioned himself as being with us in the p I knew more about the vehicle and other vehicles than the salesman. Salesman made friends with us then positioned himself as being with us in the price battle with management. Unfortunately, management wouldn't budge on the price. If not for my spouse, I was prepared to walk. Offer came back with a couple of unnecessary, profit making add ons which we declined. Although we said we were paying cash, we still got turned over to the F & I guy who tried to stick us with even more unnecessary, profit laden add ons - which we declined. I will not recommend and unless I fall under the spell of another used car offering of yours, most likely, I won't be back. More

Mike in Service is a gentleman and always willing to assist. He has made me believe I purchased a vehicle from a quality dealership. Unlike other dealerships who normally want nothing to do with the cus assist. He has made me believe I purchased a vehicle from a quality dealership. Unlike other dealerships who normally want nothing to do with the customer after the sale is made. Please pass my compliments on to Mike. Warm regards John Cardinale More

Charged me over $700. For 2 hours of labor. Work might be good but $700? For 2 hours of labor. Work might be good but $700? More

Michael was great and helpful. Service was done on time and as promised. When taking other cars to dealers for service, I'm used to having them washed and returned clean. That is t Service was done on time and as promised. When taking other cars to dealers for service, I'm used to having them washed and returned clean. That is the only reason for the 4 vs. 5 stars. More

Things moved pretty quickly and the service was well done, from what I can tell! done, from what I can tell! More